When i try to update creative cloud i get the message that i have another creative cloud open and i have to close it first?

Once i had installed a trial from creative cloud. Now i bought the creative cloud. I want to use it but every time i open creative cloud i first have to update it. When i try to updrate i get an error that i have another creative cloud open on my computer and i first have to close that one. but i don't know how... I hope somebody here can help me! Thanks

Hi laura2110,
Kindly specify the OS so that we can help you in a better way.
To end process follow the below mentioned links.
              Windows : End a process - Windows Help
              Mac : Activity Monitor: Quit a process
   2. Restart the machine and retry.
   3. Please re-install Creative Cloud if you are facing trouble updating it.
        Creative Cloud Help | Install, update, or uninstall apps
Thanks,
Atul Saini

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When i try to update creative cloud i get the message that i have another creative cloud open and i have to close it first?

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