When I try to update Firefox it repeatedly says Firefox must be closed to proceed with install. I even get the same message when I try to uninstall the existing version of firefox. How do I close Firefox???

When I try to update Firefox it repeatedly says Firefox must be closed to proceed with install even tho Firefox is closed. I get the same message when I try to uninstall the existing version of Firefox. How do I close Firefox??? The same thing happens when I try to update other programs. When a program is off what else do I have to do to turn it off??

If you get an error message that you do not have sufficient permissions or have other problems with updating to update then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

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HT1923 When I try to uninstall iTunes I get a message saying iTunes 64 msi can not be located and I should enter an alternate path. How would I know where it it is? I get the same message when trying to install the update to iTunes 10.6.1.

When I try to uninstall iTunes I get a message saying iTunes 64 msi can not be located and I should enter an alternate path. How would I know where it it is? I get the same message when trying to install the update to iTunes 10.6.1.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Firefox will not open at all, and wen I try to uninstall it tell me that Firefox must be closed to proceed with te uninstall even though it is not open.

I click on Firefox and notihing happens. I have tried to uninstall the program so that I can reinstall it, but wen I try that, it tells me
"Firefox must be closed to proceed with the uninstall. Please close Firefox to continue."
But the program is not running. It won't let me open it either. I have college lectures that can only be viewed on Firefox, so I am not able to do my homework. Please help.

This may be a number of things, but conflict is most common, so here are some suggestions that may help you get to the bottom of the matter:
Be sure that a firewall is not blocking the startup of Mozilla. Some firewalls will come with "self defense" mechanisms for spyware/malware, but these programs can also isolate useful programs as well. Norton 360, Comodo Internet Security, Zone Alarm, AVG antivirus and McAffee Internet Security Suite incorperate these methods among several others.
Basic solution: To get around this type of blocking you will have to disable the self defense mechanism in your firewall or add an exception for firefox.exe.
In depth instruction for Windows users:
''''''This may be hard to follow, because the posting tool does not recognize spaces, but here goes...THIS IS NOT FOR THE FAINT HEARTED.''''''
1)Open the mozilla browser. When nothing happens...go to next step.
2)hold CTRL, ALT and the DELETE key together. In XP you will get an immediate task manager window...Go to next step. Under Vista or Windows 7 you will get a login screen that has a START THE TASKMANAGER button at the bottom. You will push this button then go to the next step.
3)In the Windows Task Manager click the Processes tab.
4)Run down the list and find all occurrences of firefox.exe
5)right click each firefox.exe and from the drop down list choose End Process Tree then answer YES or OK to the prompt box.
Firefox is now closed...Now we can determine the issue.
6)Start firefox in safemode by clicking on START or the WINDOWS ORB to open the START MENU.
7)Choose ALL PROGRAMS or PROGRAMS
8)Find the MOZILLA FIREFOX folder and click on it
9)Choose Mozilla Firefox (Safe Mode).
10)When the prompt box appears check the boxes next to the following:
a)Disable all add-ons
b)Reset toolbars and Controls
c)Reset all user prefrences to Firefox defaults
11)Click on the CONTINUE IN SAFE MODE BUTTON at the bottom.
If firefox opens, you have a plug-in that is causing your issue. If it does not then repeat steps 1-5 and then move on to step 12.
12)After all instances of firefox.exe have been ended, go to START and choose CONTROL PANEL from the start menu right hand side. XP users go to step 13...Vista users choose SWITCH TO CLASSIC VIEW on the left hand side then go to step 13...Windows 7 users choose USE LARGE ICONS from the drop down list at the upper right hand side then go to step 13.
13)Double click the WINDOWS FIREWALL icon (around the bottom of the list) and check to see if it is ENABLED. If it is not enabled, Enable it. Windows 7 and Vista users: Answer YES to enable this option ANYWAY, if you get a prompt warning of dual firewall conflicts then move on to step 14.
14)Find your security center icon in the taskbar, Usually next to the clock. Right-Click the icon and choose EXIT, DISABLE (Temporarily), or CLOSE.
15)Once you are sure that your Security Suite/Antivirus software is disabled, then Start Firefox in regular mode.
If firefox opens, you have a firewall or defense conflict and need to get your documentation to find out how to allow EXCEPTIONS to the software or internet access list. You can use firefox with these settings in the meantime, but you will not have antivirus protection. Free antivirus-only programs are available at the following locations:
-----http://antivirus.comodo.com/antivirus.php
-----http://free.avg.com
-----http://www.avast.com/free-antivirus-download
NOTE: If you choose to use an antivirus only program in conjunction with windows firewall, you must remove any other antivirus programs from your computer and restart the system BEFORE you install the new antivirus software or you WILL have problems with your system SPEED and FUNCTIONALITY. Do so by going to START then choose CONTROL PANEL then choose ADD OR REMOVE PROGRAMS in XP or PROGRAMS AND SETTINGS in Vista or Windows 7 then find you program in the list. Right click it and Choose UNINSTALL or REMOVE. Be sure to RESTART the system BEFORE you choose to install the new software.
If NONE of the above has worked, then you very likely have a corrupted installation or your system may be comprimised by RootKIT or Trojan infection.
Please download and complete a full scan with the tool below. REMOVE ANYTHING IT FINDS then restart the system and remove and reinstall firefox then attempt to open it again:
http://support.kaspersky.com/viruses/avptool2010?level=2
Good Luck to all. I hope that his has been helpful.
Gill
Senior Tech
PC VICE
-----www.pcvice.com

Firefox will no longer play videos and keeps telling me to download the latest version of Adobe Flashplayer which I have done 5 times but still get the same message when I try to play videos. I can play videos on Internet Explorer and Google Chrome .

Recently when I try to play a video on Firefox I get the same message that I need to download the latest version of Adobe Flash Player. At least 5 times I have downloaded Adobe Flash Player 11 Active X and Adobe Flash Player Plugin 64 bit. Problem is that even though I have the latest version I still get the same message when I try to watch videos on Firefox. The frustrating thing is I can watch videos on Internet Explorer and Google Chrome as well as on Safari. How does that make sense?
Today, I upgraded to Firefox 10.0.2 (x86eng-us) hoping that would enable me to watch video on Firefox but it made no difference either. I would rather use Firefox as my default browser but if I can't get help so I can view video on it I will be forced to use another browser.

Hi arpriltime,
Have you looked at our [https://support.mozilla.org/en-US/kb/firefox-crashes-or-flash-plugin-crashes Flash plugin troubleshooting section]? There is a lot of useful information in there that should help you get to the bottom of your issue.
Hopefully this helps!

After just installing OS10 Yosemite v10.10.1 and try to open Photoshop CS5, I get a message saying 'To open "CS5ServiceManager", you need to install the legacy Java SE 6 runtime.' I updated to Java 8 update 25 and I still get the same message when I try t

After just installing OS10 Yosemite v10.10.1, I try to open Photoshop CS5 and get a message saying 'To open "CS5ServiceManager", you need to install the legacy Java SE 6 runtime.' I updated to Java 8 update 25 and I still get the same message when I try to open CS5. What do I need to do in order to open and use Photoshop CS5 using Yosemite? Thank you for your help

Here it is: Apple Java 2014-001.

When I try to start Firefox, I get the error message "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I have rebooted several times to no avail. Get the same message when I try to uninstall Firefox

When I try to start Firefox, I get the error message "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I have rebooted several times to no avail. Get the same message when I try to uninstall Firefox

Just had this same problem. Based on other suggestions I found on the web, went to C:\Program Files\Mozilla Firefox and deleted all files that ended with upgrade and/or delete. Then I was able to uninstall Firefox and then reinstalled. Hope this helps!

After closing out, FF will not restart, says it is already running forcing me to reboot. I have removed and re-installed FF and still get the same message when trying to open the internet using FF. How can this be fixed?

When I close out Firefox, and return later to use the internet, I click on Firefox and it gives me a message stating that Firefox is already running and needs to be closed before restarting or reboot my system. This occurs every time Firefox is closed and attempt to re-start it,,, not only at times,,,, EVERY time.
I have tried removing Firefox from my system and re-installing to fix this issue however,,, this did not work. After re-installing, I still get the same message when attempting to restart Firefox.
I have also tried Ctrl, Alt, delete to open the task manager and find there is no task to close.
I do not have any problems when using IE, I prefer to use Firefox as it is faster and crashes less than IE.
I am very frustrated at having to reboot my system each time I want to use the internet.
How can this problem be repaired?

There are various causes for this error, see [[Firefox is already running but is not responding]] for details.

I keep getting the same message when I try to open files on Internet. Before viewing doc must agree

I keep getting the same message when I try to open files on Internet. Before viewing doc must agree to end license agreement & Quit & relauch browser. I've done this.over & over. Now what?

Test Screen Name wrote:
When you launch Adobe Reader you should get the license agreement.
- Do you get the license agreement?
When you launch Adobe Reader you should NEVER get a message that it is already installed. That would mean you were trying to install it. NOT launch it.
I agree.
Installer:
Application:
If you're launching the first one... you're trying to reinstall it.

Help! How do I download software for a HP Laserjet Professional P1100? I keep getting the same message when I have downloaded the file "Your security preferences allow installation of only apps from the Mac App Store and identified developers" Help!

How do I download software for a HP Laserjet Professional P1100? I keep getting the same message when I have downloaded the file "Your security preferences allow installation of only apps from the Mac App Store and identified developers" Help!

You can change the settings in Security & Privacy to "Anywhere"...
That should work... as to whether the printer driver will work, that's another question.
Good luck,
Clinton

Recently, when I hook up my iPhone to Sync, it goes thru and when it finishes I get the same message......The iPhone "......" cannot be syned. An unknown error occurred (13019). What am I doing wrong?

Recently, when I hook up my iPhone to Sync, it goes thru and when it finishes I get the same message......The iPhone "......" cannot be syned. An unknown error occurred (13019). What am I doing wrong?

I dug a little deeper and found this:
It is the Voice Memos in the Playlist check Box. Uncheck it and re-sync.
It helped this time on my iTouch and my iPhone! At least this time.

How to stop mail from recovering the same message over and over again to the extent that it has wiped out all start up disk memory?

How to stop mail from recovering the same message over and over again to the extent that it has wiped out all start up disk memory?

You need to find and delete (move to the Trash) the offline mail cache (.offline cache.) It's a hidden folder (files and folders with a preceding dot are hidden) inside the Mail folder (inside IMAP) in your user library. Since it's hidden, in order to see it run the following command in Terminal in Applications>Utilities. Hit return/enter once you have pasted in the command.
defaults write com.apple.finder AppleShowAllFiles -bool true ; killall Finder
To reverse this and hide all those hidden files and folders again
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After the update to Android 5.0.1 my Galaxy Gear S will not install apps, I get an error message that says "Installation Failed. Try Later. (WO:WO:-1002)

After the update to Android 5.0.1 on my Galaxy Note 4, my Galaxy Gear S will not install apps, I get an error message that says "Installation Failed. Try Later. (WO:WO:-1002). I am glad it was a free app I was trying to install (I tried a couple of different ones to see if it was just a bad app and they all failed on the install. The Note 4 and the Gear S seem to be communicating okay via bluetooth (health stuff syncs, Gear S controls the music player on the note 4 Etc. )

Everything that I had installed previously on the gear S still works.
Everthing while in the gear manager seems to be working okay also. I can make changes in the Gear manager on the note 4 and they show up on the gear S. I have an app called watch styler , it let me create a new watch on the Note 4 and that showed up on the Gear S.
The only thing that seems to be not working is installing new apps.
When trying to get a new app it looks like it is working as normal , the dowload shows it is working but it errors out when it goes to install it.
REPLY SEPARATOR ***********

Trying to access my iCloud and it keeps telling me that my account password needs to be changed. I done that and yet it still gives me the same message when trying to sign in iCloud.

As i try to sign into the iCloud a message comes up that I need to reset my password for security reasons. So i did that and tried to sign in with the new password and It gives me the same message. I have no problem with my password for I was able to post this problem.

look here for such issues and how to fix : http://support.apple.com/kb/TS2446

Keep getting the same message when I download ITunes

Every time I go to download Itunes to my computer, I get the same message that Itunes can not find %APPDATA%

I get the same message that Itunes can not find %APPDATA%
With that particular variety of 1606 (it's a 1606 error message even though the 1606 error message number isn't returned by the iTunes installer), the following Microsoft document is worth a try:
[You receive an "Error 1606" error message when you try to install or remove a Microsoft program|http://support.microsoft.com/kb/886549]

Using firefox, scrolling over a link does nothing, but using IE on the same link I see an .aspx file that I can open. How do I fix firefox?

Going to a state sponsored site I see a link (underlined and in blue), but scrolling over it while in Firefox does nothing. Clicking on the link also does nothing.
Changing browsers to IE, I then go to the same site and scrolling over link changes cursor. Clicking on the link opens a new page.
The link's address is an .aspx file.
How can I fix Firefox to view this link.

Thanks for the try, but no help.
I tried removing the "style", but it did absolutely nothing.
I did notice something odd.
Going to the state site:
http://ww2.doh.state.fl.us/IRM00PRAES/PRASINDI.ASP?LicId=295&ProfNBR=3101
there is a link "Going to complaint", when I scroll over this it reacts normally and clicking allows me to open a new page, BUT, the page is not in the browser, rather it appears to be a new window floating over the browser. This window has no address, it appears to be a separate document rather then a part of the website. In this window document there is a link, underlined and in blue, under the heading "case number". There is no way to remove style from this window, and clicking in Firefox does nothing, while doing so in IE leads me to a PDF document.
I am a neophyte computer user, but wonder if there is something additional needed so Firefox can handle the .aspx file.

When I try to update Firefox it repeatedly says Firefox must be closed to proceed with install. I even get the same message when I try to uninstall the existing version of firefox. How do I close Firefox???

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