When I try to update phone i get the message firmware file not compatible comes up when I go into my setteings on phone to update I can't find software option i checked in general settings it is not there,what can I do to get my iOS updated?

I am having trouble updating my iOS software on my phone, I keep getting the error message firmware file not compatible what do I do now?
Cindy

A second generation iPod touch can't be updated past 4.2.1.
(88824)

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Thanks. But I have no access to Wi-fi & internet connection is very slow here.Then what can I do?
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I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password and updated it in my account, but it still won't let me purchase anything. How can I fix this?

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You need to contact support:
http://www.apple.com/support/itunes/ww/
Enter country and select bottom contact support link on the left on the next page that loads.
AC

When try toupgrade to OS 5.1 downloads to itune ,but I get a message firmware file not conpatable

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Have i lost all the music on my computer?

iTunes' library keeps track of where your tracks are located. If you move a track, or keep your music on an external drive and don't turn it on before starting iTunes, or your computer's file system becomes corrupted, or iTunes' library gets corrupted, or..., then iTunes goes to where it thinks the file is located, can't find it, and you get !

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Enter "Apple ID disabled" in the search box at the top of this page.
http://support.apple.com/kb/TS2446

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When I try to update phone i get the message firmware file not compatible comes up when I go into my setteings on phone to update I can't find software option i checked in general settings it is not there,what can I do to get my iOS updated?

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