When I try to upgrade icloud storage I get an "unknown error" message. I can't install the software upgrade or back up my phone. HELP!

Need help with icloud storage

Not sure if you are trying to upgrade iCloud storage to make more room for the upgrade, but that won't help you. If you do not have enough room on your device for the upgrade, then you have to delete some things off of your device. You can also try to do the upgrade via iTunes on the computer you sync with. A direct upgrade does not require as much memory as a Wifi upgrade.
Upgrading iCloud storage only provides more storage for your backups and for your iCloud sync'd items like messages, contacts, etc.
Until the iCloud Drive is fully functional, iCloud will not help you to increase the memory capacity of your device.
And, right now, the iCloud servers may just be overloaded with activity.
Cheers,
GB

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