When I try to use ExportPDF, a box shows up that reads "retrieving current session status"

When I try to use ExportPDF, a box shows up that reads "retrieving current session status" and I am unable to continue.

Hi Kyle,
Could you try:
Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
Click 'Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
Let us know how it goes.
-David

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Trying to convert pdf to word. A msg box is open on the right side of the screen that says, "retrieving current session status..." It's frozen. What can I do? Thanks.

Trying to convert pdf to word. A msg box is open on the right side of the screen that says, "retrieving current session status..." It's frozen. What can I do? Thanks.

Hi Dewey,
Are you trying to convert via Adobe Reader? If so, are you able to close and restart Reader (you may need to force quit, or use Task Manager to quit Reader if it's truly frozen)? After restarting, choose Help > Check for Updates to make sure that you have the most current version.
And, if updating Reader doesn't help (or you already have the most current version), please try converting that same file using the ExportPDF web interface at https://cloud.acrobat.com.
Please let us know how it goes.
Thanks!
Sara

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Question
when i try to use search engine it show an error saying 500 internal server error

Which security software (firewall, anti-virus) do you have?
Some have been reported to cause this error message, so you can check the settings for Firefox.

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Message was edited by: mrivmriv
Just did some more reading. I was going by the icon in the dock. When I checked in Finder, there it was, fixed and brand new!! Thanks, anyway.
Message was edited by: mrivmriv

I cant download anything including Updates, when i try to download a black box appears saying that i have to power off the laptop using the button, and it freezes, so i have no option but to power off. Please HELP

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Well, at least it's good that there are no hardware issues - that's a relief and one problem area that you can check off.
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When I try to use ExportPDF, a box shows up that reads "retrieving current session status"

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