When I try to use the refine edge command I get this message could not complete the refine edge comm

when I try to use the refine edge command I get this message could not complete the refine edge command because of programe error

Quit the editor, then restart it while holding ctrl+alt+shift (command+option+shift on a mac). Keep the keys down till you see a window asking if you want to delete the settings file. You do.

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    You may have answered my question. I AM using the 64bit version of Illustrator CS6. I had no idea there were bugs in it that affected paths copied and pasted from Illustrator to Photoshop.
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    I was using the program yesterday.  I am just learning the program. I learned to download pictures by opening I-Photo and directing the edit process to Elements Editor. Then I stored the pictures in a album in Organizer. This morning when I turned the program on, I received the message above.

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    when i try to send songs to my ipad it says 'this device does not have the necessary services' what can i do about this?

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