When I turn my cintiq on my iMac shuts down.

Seeking help with my mac setup! I’ve got an iMac with a cintiq hooked up to it. If I turn the cintiq off, and later turn it back on the whole system shuts down improperly. I’ve been looking around, and it seems to be a known problem, but I can’t find a solid solution. I’m testing a few things right now, hoping to resolve this. But I’m not the most technically literate. So if anyone has a fix for this I’d appreciate it!
Specs are as follows. 2009 iMac 27” 3.06 Intel Core 2 duo, 21 UX Cintiq. Just upgraded to 10.8.5.
I’ve been running OSX 10.6.8 without any trouble. Unfortunately a lot of software is no longer compatible that far back, and I don’t want to be left behind. I’d upgraded before and ran into this problem and went back to 10.6. They’ve improved it a bit since then ( it used to shut down randomly ). Figured it was time to give it another go, since a few new iterations have gone through. Better, but not fixed.

Your hard drive is dead and you'll need a new one. If you're the least bit handy, you can replace the drive yourself. You need to decide what capacity and speed you want out of a new drive.
I'm hoping that you had backup schemes in place? If not, there's a chance that, with a tool such as DiskWarrior, you MIGHT be able to grab some data from your dead/dying drive.
Clinton

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When I turn on my MacBook it just shuts down straight away however when I plug in the charger and turn it on it stays on but the screen stays black and the fan is the loud

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Try resetting the SMC and PRAM.
- Reset the PRAM: http://support.apple.com/kb/HT1379
- Reset the SMC: http://support.apple.com/kb/HT3964
Bob

IMac shuts down when using Safari 2.0.4

My iMac shuts down when I visit certain websites such as Pogo or video sites. Took it to the Apple store and of course the problem wouldn't replicate there. They kept it to check out the scripts and logs to see if they could find a problem - without success; although they did suggest my house is haunted. Brought it home and it quit again.
We thought perhaps we were getting interference from other wireless devices and unplugged our cordless phone which worked for a day. The computer always turns back on so its more of an annoyance than a real problem, but I'm baffled.
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Hi Barry -
Yes I do live near a ghost town (kinda) - Virginia City, NV. And I did tell any unwanted visitors to leave.
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Imac shuts down when not in use

I purchased my 21.5" imac July 9, 2011 with Snow Leopard. No problems for 1 month. Then about August 12th or so, my imac started to mysteriously "shut down" when not in use. I'll be working on it, then get up to go pour myself a cup of coffee or something...then I come back to my computer that has now shut off. It is NOT asleep...it is OFF. So I turn it back on and it is fine. This has happened a few times now within a week. Anyone else have this problem?
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If you have MS Word or a similar word processor you could try enabling the autosave feature and set it to 1 minute intervals. Keep a document open and if you come back to the computer and it has shut down, you can look at the last time the document was updated and know what time the comptuer turned itself off. It could be useful in diagnosing the problem.

IMac shuts down when commanded to print

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Thanks for all the help.
I went back to his house tonight and we figured it out. I reset the SMU and installed the latest drivers, but the problem persisted. It was a little warm in the room, so we turned on a small fan on his desk next to the iMac. The next time we tried to print, we noticed that the speed of the fan dropped for a moment at the same time the iMac shut down. I then looked to where the equipment was plugged in and found one of those battery backup power strips with the printer plugged in to one of the backed up outlets. I moved it to one of the non-backed up outlets and the problem disappeared. I'm thinking that the printer was pulling too much power from the system and the iMac was shutting down due to low voltage. Just proves you have to check everything.
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Works fine otherwise
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I have plugged my computer in three different places over the years and have had the same problem. I have also brought the power cord with computer for work and I am assuming they would have picked that up when they run their tests on the computer.
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IMac shuts down itself (or log off) when I leave it even if working

My iMac shuts down itself when I leave it for a few minutes even if working, just as example, when rendering a movie. Every time I leave the computer for more than 30 minutes, I come back and I find the first screen. (actually I don't know if the iMac shuts down or just log off)
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Max

Hi Max
Welcome to Apple Support Communities
There are two levels of sleep, Display Sleep and Computer Sleep.
Go to: Apple > System Preferences > Energy Saver > and set Computer Sleep to Never and Display to Sleep after 10 or 15 minutes. That way the Computer will stay awake, but the Display will Sleep if your not sitting there doing something on it.
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Dennis

IMac shuts down when put in Sleep mode

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Disconnect all devices except for the keyboard & mouse if you have not done so.
Try this:
Change the energy saving options, to put the display to sleep and the computer to sleep at the same time.
Enable (check mark) put the hard disk to sleep when possible.
Lock the padlock.
Optional: Repair permissions &/or restart.
==============
Check your Energy Saver settings to make sure they are correct.
If your computer came w/a remote, test the remote sleep option to determine if your issue is repeated.
http://docs.info.apple.com/article.html?artnum=303698 Mac OS X: Why your Mac might not sleep or stay in sleep mode
http://docs.info.apple.com/article.html?artnum=2238 Resetting your Mac's PRAM and NVRAM
Have you determined if your computer qualifies for the repair extension program that MGW previously linked/mentioned?
==============
If you already have OS 10.4.11, please change your system info preferences.
Thank you

Imac shuts down and restarts on its own

Hello
I am having a problem with my 2011 Imac i7. Usually when at the screen saver the computer will shut down and display an error message. Something along the lines of "your computer has experienced and problem and is restarting". It flashes to a grey screen and then a message apears in a white dialog box. Any help would be greatly appreciated. Below is the error report that shows up when the computer restarts.
Interval Since Last Panic Report: 223448 sec
Panics Since Last Report:          2
Anonymous UUID:
Tue Feb 26 19:12:25 2013
Panic(CPU 0): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8053bf8108, spinlock owner: 0xffffff8055aa3000, current_thread: 0xffffff8055aa3000, spinlock_owner_cpu: 0x0
RAX: 0x00000000000000fe, RBX: 0xffffff8054711680, RCX: 0x5217b27900000000, RDX: 0xffffff826c92b000
RSP: 0xffffff825b160ec0, RBP: 0xffffff825b160f40, RSI: 0xffffff825b160ef8, RDI: 0xffffff8054711680
R8: 0x0000000000000001, R9: 0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
R12: 0xffffff825b160ef8, R13: 0xffffff80546f8f80, R14: 0xffffff8054a40000, R15: 0xffffff825b160f08
RFL: 0x0000000000000006, RIP: 0xffffff7faacbd046, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff825b160d40 : 0xffffff80296bd371
0xffffff825b160d70 : 0xffffff80296b7203
0xffffff825b160dc0 : 0xffffff80296ce81b
0xffffff825b160f40 : 0xffffff7fa9c4f825
0xffffff825b160f50 : 0xffffff7fab2fb62d
0xffffff825b160f60 : 0xffffff7fab302b5b
0xffffff825b160f80 : 0xffffff80296b720f
0xffffff825b160fd0 : 0xffffff80296ce6a8
0xffffff826db13cd0 : 0xffffff802962caf9
0xffffff826db13d40 : 0xffffff80299b9efb
0xffffff826db13f00 : 0xffffff80299ba7ae
0xffffff826db13f50 : 0xffffff80299e182a
0xffffff826db13fb0 : 0xffffff80296ced33
      Kernel Extensions in backtrace:
         com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa9c4e000->0xffffff7fa9c72fff
         com.apple.driver.AppleACPIPlatform(1.6)[4F08531B-7E5A-3604-924A-8769CF53458B]@0 xffffff7fab2f5000->0xffffff7fab34bfff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7faa141000
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa9c4e000
      Kernel Extensions in backtrace:
         com.apple.kext.AMD6000Controller(8.0)[B8119AB9-CAB3-374E-917D-294D7365F60A]@0xf fffff7faacbb000->0xffffff7faad00fff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7faa141000
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa9c4e000
            dependency: com.apple.kext.AMDSupport(8.0.0)[7B2EC6D1-101A-3928-919E-337D6724752A]@0xffffff 7faaab6000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7faa1d2000
BSD process name corresponding to current thread: ScreenSaverEngin
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID:
Kernel slide:     0x0000000029400000
Kernel text base: 0xffffff8029600000
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 38624848227043
last loaded kext at 20864124278337: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7fab8f5000, size 16384)
last unloaded kext at 21085252380833: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7fab8f5000, size 12288)
loaded kexts:
com.Cycling74.driver.Soundflower          1.5.2
com.squirrels.airparrot.framebuffer          2
com.squirrels.driver.AirParrotSpeakers          1.6
com.rim.driver.BlackBerryUSBDriverInt          0.0.74
com.apple.filesystems.smbfs          1.8
com.apple.driver.AppleBluetoothMultitouch          75.15
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AGPM          100.12.69
com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AppleHDA          2.3.1f2
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.kext.AMDFramebuffer          8.0.0
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.driver.AppleMikeyDriver          2.3.1f2
com.apple.AMDRadeonAccelerator          1.0.0
com.apple.driver.AppleIntelHD3000Graphics          8.0.0
com.apple.driver.AppleBacklight          170.2.3
com.apple.driver.ApplePolicyControl          3.2.11
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleSMCLMU          2.0.2d0
com.apple.iokit.SCSITaskUserClient          3.5.1
com.apple.driver.AppleUSBCardReader          3.1.0
com.apple.driver.AppleIRController          320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.2
com.apple.driver.AppleUSBHub          5.2.5
com.apple.driver.AirPort.Atheros40          600.70.23
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3
com.apple.driver.AppleAHCIPort          2.4.1
com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.driver.AppleMultitouchDriver          235.28
com.apple.driver.AppleBluetoothHIDKeyboard          165.5
com.apple.driver.IOBluetoothHIDDriver          4.0.9f33
com.apple.driver.AppleHIDKeyboard          165.5
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOAudioFamily          1.8.9fc10
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.IOAcceleratorFamily          19.0.26
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleGraphicsControl          3.2.11
com.apple.iokit.IONDRVSupport          2.3.5
com.apple.kext.AMD6000Controller          8.0.0
com.apple.kext.AMDSupport          8.0.0
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleHDAController          2.3.1f2
com.apple.iokit.IOHDAFamily          2.3.1f2
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.driver.AppleSMC          3.1.4d2
com.apple.iokit.IOGraphicsFamily          2.3.5
com.apple.driver.AppleThunderboltEDMSink          1.1.8
com.apple.driver.AppleThunderboltEDMSource          1.1.8
com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.0
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.1.1
com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOAHCIFamily          2.2.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          344
com.apple.driver.AppleKeyStore          28.21
com.apple.iokit.IOUSBMassStorageClass          3.5.0
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1
com.apple.iokit.IOStorageFamily          1.8
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
com.apple.iokit.IOUSBFamily          5.4.0
com.apple.driver.AppleACPIPlatform          1.6
com.apple.iokit.IOPCIFamily          2.7.2
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
panic(cpu 6 caller 0xffffff80299ba65d): "Spinlock acquisition timed out: lock=0xffffff8053bf8108, lock owner thread=0xffffff8055aa3000, current_thread: 0xffffff805452caa0, lock owner active on CPU 0x0, current owner: 0xffffff8055aa3000"@/SourceCache/xnu/xnu-2050.18.24/osfmk/i386/locks_i386.c:363
Backtrace (CPU 6), Frame : Return Address
0xffffff826ab33e90 : 0xffffff802961d626
0xffffff826ab33f00 : 0xffffff80299ba65d
0xffffff826ab33f50 : 0xffffff80299e182a
0xffffff826ab33fb0 : 0xffffff80296ced33
BSD process name corresponding to current thread: ScreenSaverEngin
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 20 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x857F, 0x483634314755363746393333334700000000
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x857F, 0x483634314755363746393333334700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
Thank you
Richard

Hi, though it all points to Graphic card or drivers, Soundflower has been a problem for many, in fact the first 4 non apple kexts may be the problem.
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons

I want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?

i want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?

This is not a reply. I just want to elaborate on this problem.
My computer freezes occasionally when it is used after being sleep for a while. The spinning ball appears and everything is totally disabled. Nothing on the keyboard works.
The mouse moves, but does not work.
The only solution is to turn the power off and on (losing all data in open applications.)
I kept the System monitor running on the side to find out which program was running when the computer froze. The Monitor as well as all other applications froze, but the data showed:
Firefox 18.4%
Activity Monitor 0.9%
Firefox Plugin 0.2%
This is all the information I have. By the way, I am using iMac with OS 10.6.

IMac Shuts Down after 5 Minutes, No Matter What

Hi Guys,
I have a serious problem. Last night, after about a week of not using my computer, I turned it on, jumped in the shower, came out, and it was off (not sleeping, just completely off). So turned it on again, it loaded up, I opened up Safari, then boom, it shuts off again. I thought it might have something to do with temperature, but I have had temperature issues and I got a new thermal sensor a few months ago (and plus, when it overheated, it went to sleep, not shut down). I tried 2 more times, same results, after about 5 minutes, it would just shut down. I haven't backed anything up on my computer, I was wondering if someone knew what my problem was or any solutions to at least save my data (I was planning on buying a Time Capsule, but now I might have to put that $ toward a new computer).
I have a Rev B iMac G5, purchased around May of 2005. I am on Tiger. Thank you in advance.

"Is there a reason that this happened? What could have been causing it?"
Well, now you know you have a USB/peripheral conflict. You can plug each one back in one at a time until the problem re-occurs. This way you will know which one of your devices is the culprit.
Make sure all your peripherals/devices are up to date in their versions, drivers, etc.
http://docs.info.apple.com/article.html?artnum=58033 USB DeviceTroubleshooting
http://docs.info.apple.com/article.html?artnum=25392 Isolating issues in Mac OS X

IMac shuts down at random, any ideas on cause?

My iMac (G5, no iSight)has in the last 2 weeks started to shut down at random, for example last night it shut down twice in a two hour period. It makes one click noise when it does this and all power is immediately lost. So far it always starts up straight away when the power button is pushed. I did have the power board? replaced a few years ago under Apples extended warrenty scheme and it has been fine since then. I have noticed a few other similar posts and my questions are: does this sound serious and what is causing it, could it be linked to the same issue as the warrenty scheme replacement? is there anything I can do to put right without a big bill coming my way!?
Regards,
David.

Welcome to Discussions - it sounds as if your power supply unit is failing, and yes, it could be the same problem as before. Unfortunately, Apple's extended warranty expired last year, so you would have to bear the expense yourself. However, first try vacuuming all the air vents, and open the machine up and vacuum the fans. This could help, as well as resetting the SMU
1. Turn off the computer by choosing Shut Down from the Apple menu, or by holding the power button until the computer turns off.
2. Unplug all cables from the computer, including the power cord.
3. Wait 10 seconds.
4. Plug in the power cord while simultaneously pressing and holding the power button on the back of the computer.
5. Let go of the power button.
6. Press the power button once more to start up your iMac.
Let us know how you make out,

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