When i turn on my macbook air, all i get is a white screen.

Have tried both types of resets i've found on the internet and in the owners manual. should i just take it to the apple store or is there something i can do? I have an older generation macbook air.

Go step by step and test.
http://support.apple.com/kb/ts1440
Startup Manager to select Startup disk.
http://support.apple.com/kb/HT1310
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reset PRAM.
http://support.apple.com/kb/PH4405
Reinstall OS X
http://support.apple.com/kb/PH10763?viewlocale=en_US
If this does not help, contact Apple.

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MacBook Air Mid 2012?
"Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail. These systems were sold between June 2012 through June 2013."
http://www.apple.com/support/macbookair-flashdrive/

What is the problem when I turn on my macbook and all I get is a picture of a file folder with a question mark in it?

First my Macbook is almost 5 yrs old and is probably on it's last leg. The other day it froze and was making some pretty loud clicking noises. I turned it off by holding down the power button and tried starting it up again. At that point the screen was just blue and the noise came back on. Then a file folder appeared in the middle of the screen with a question mark in it. Does this mean the hard drive crashed or something? We blew a hard drive once before (though it didn't happen like this) but I just wanted to check before I go to the store. If it's something that is bad then I may just be sending this one to the grave and replace it with an iPad. Any insight into this problem would be appreciated. Thanks.

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive (CD/DVD drive) and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

When i turn on my Ipad air In the cornors of the Black Screen It has white stuff near the top bottom left and Right When it's all it turned on it's fine But when I go to a black Background It does the Same is this normal?

When i turn on my Ipad air In the corners of the Black Screen It has white stuff near the top bottom left and Right When it's all it turned on it's fine But when I go to a black Background It does the Same is this normal
It
I
O

when I turn on my ipad and the black screen comes on I have a slight white light running along the bottom meaning the whole screen is not black. Is ths normal.
better details Sorry
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Hi
What Macbook Air model and operating system are you running.
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When i active my mac pro all i get is a white screen and it loading .. and when it fully loaded it turns off and the same thing keep on happening again

when i active my mac pro all i get is a white screen and it loading and when it fully load its turn off , and it keep on doing the same thing for hours

Hi Shahenaz,
It's a little difficult to understand exactly what's going on with your mac based on the description you gave. Is there anything else you could add? Is it stuck in a reboot loop? Or is it just showing a white screen forever?
I had pretty much the same problem a few days ago, and was worried my mac was screwed permanently, but I got it fixed up no problem!
Follow these steps to try and troubleshoot/fix the problem.
1. Boot into OSX Recovery Mode
First, turn off your Mac. If it isn't responding, or is stuck in a reboot loop, just hold down the power button until it turns off, and you hear the fans stop. Then boot it while holding the Command and R keys. If it successfully boots into OSX Recovery Mode, continue with this step. If not, skip to step two. (My Mac couldn't successfully boot into the recovery mode, so I had to go to step 2)
Select "Disk Utility" from the list of options, and find your built in hard drive from the list on the left. Usually there are two listings/names for your drive. The first should be something like "500GB longchainoflettersnumbers Media". Then the one below will be a little easier on the eyes, named Macintosh HD, if you haven't changed its name. That's the one you want, click it.
Now go to the "First Aid" tab. Click on the "Verify Disk" button in the bottom right corner, and let it do its thing. Once that's done, hit repair disk, also in the bottom right corner. If your disk is corrupted, you may need to run the repair process several times, before it comes up completely clean.
Once this is done, select Shut Down from the Apple menu and, once your Mac is completely off, turn it back on like normal. If it works, great. If not, proceed to step two.
2. SafeBoot
Sometimes, when a mac is acting up and doesn't want to start, all it takes is a safe boot, followed by a regular restart. Or maybe you recently installed a program that either has malicious or errored coding that's causing your troubles. This is where Safe Boot comes in.
Turn off your mac, and reboot it while holding Shift. (If you want to see the process that's going on in the background, boot while holding Shift, Command, and V. This will enter something called Verbose Mode).
If it boots successfully into Safe Mode, great. If you believe that there's a particular program that you recently downloaded that might be causing your trouble, now's the time to delete it. If not, just reboot normally and see if it works! If it doesn't, or if your Mac didn't even Safe Boot like mine, proceed to step 3.
3. Fsck!
For this step, you're going to be booting your mac into Single User Mode. I'm not going to go into details as to what this step does, but it works for some people. Here are the steps.
Turn off your mac, and reboot it while holding Command and S. The screen should go black, and you'll see some white text run across the screen, wait a few seconds, until you see the command prompt. Now type
fsck -fy
and hit the Enter key. This will run a series of system checks, which could take a few minutes. Be patient on this part. Once it's done, it will show one of two messages:
1. "The volume (your Mac) appears to be OK
or
2. "File System Was Modified"
If you got message 1, type reboot and press Return. Hopefully your computer works after this - if not, proceed to step 4.
If you got message 2, run the same command again until you get message 1. If it doesn't seem to be working, turn off your system and proceed to step 4.
If you couldn't even boot into Single User Mode in the first place (like me), go to step 4 anyways.
Step 4: Reset the NVRAM
The NVRAM is another kind of RAM that stores data like the computer volume you had set before you turned it off, or the screen brightness, resolution etc. This memory is saved, unlike with regular RAM. Resetting it isn't harmful to your system, it will just put your screen brightness, volume, etc. to defaults.
Turn off your Mac, and reboot while holding Command, Option, P, and R, and continue holding them down until you hear the computer restart again.
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Well I wish you luck, I hope this helped you!

When i turn my touch all i get is a white screen help

when i turn on my touch all i get is a white screen help

Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. From iTunes, select the iPad and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad.
There's more to try but let's go a bit at a time.

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Try:
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- Also try DFU mode after try recovery mode
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- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
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Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
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Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

My macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help

my macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

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Hello kdcha55,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your Mac is stuck on the gray screen with a spinning gear, please follow the steps in the support article linked to below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Take care,
Alex H.

Hello,I have done this successful in the past but on my IPad it shows I have 4 apps that need to be updated so when I hit the update tab all I get is a white screen. When I hit the purchase or other tabs it opens up. What could be the problem?

****,I have done this successful in the past but on my IPad it shows I have 4 apps that need to be updated so when I hit the update tab all I get is a white screen. When I hit the purchase or other tabs it opens up. What could be the problem?

There have been numerous reports on the forum today regarding this issue. It seems to be an issue at Apple, but no information has been posted on the status site.
http://www.apple.com/support/systemstatus/

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