When I uncheck the "Print" on layer options, all other layers disappeared!

Hi, I received a ai file from one of my clients, she set one of the layers to be not printing just for place holder. And I coudln't see any layers, originally I thought might be the graphic or fonts she's using, so I recreate the file tried to found out what font or graphics. But after I double click the layer, call out the layer options to uncheck the Print, it mess up the whole layer panel. I chatted with Adobe yesterday, the girl asked me to delete my font management plug-in and try. It didn't work. After that I was on hold with another girl from Adobe for 40 mins, she put me on hold most of time, phone got disconnected, never call me back. I was on my 3rd call with them, wait for another hour still didn't get to sort it out. I waste my whole day without getting the answer. Very frustrated.
I set the cyan circle on the bottom layer with uncheck print setting, after I click ok, on the layer panel every layers are gone. But I still see all the graphics.
Please help, I'm waiting Adobe to call me back in another hour. And it would be my 4th call with them.
Thank you and sorry with such a long question.

hello, could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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The way it works is to create a folder and select a layer with the corresponding name. i.e create a new layerset called "stone set", then select an existing layer in the scene, this would be called "mk stone".
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I need to tell it to make "mk stone" the only layer shown, make a RGB selection and then return back to the previous visibilty state. I would then apply the layer mask as previously mentioned select another layer "mk brick" hide all other layers make the RGB selection return to the previous visibilty state apply layer mask to the layerset etc....
It would be alot better if it could return to a previous visibilty state as some files I use have certain layers/layersets turned off and would be useful not to turn all these back on. If not I could work in an external file, but ideally in the same. What I really need is exactly the same as 'alt' clicking the the eye icon on a layer and 'alt' clicking to return to the previous state.
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The SOC Guy (208) 861-9559
Date: Fri, 27 Jan 2012 06:51:02 -0700
From: [email protected]
To: [email protected]
Subject: When I open the print command page it's blank
    Re: When I open the print command page it's blank
    created by Ankit_Jain in Adobe Reader - View the full discussion
Which version of Adobe Reader is installed on your system? Also, would it be possible for you to post a screenshot of the print dialog you are receiving.
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When I uncheck the "Print" on layer options, all other layers disappeared!

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