When i update iphone ios 5 it show me errors 3194 and 3002?????
i use the apple iphone 4..........
on running frimware is 4.3.5.........
The last time I received official word on this from Apple, I was told it is not possible to merge or otherwise change Apple ID's.
Ours is not to reason why.
Similar Messages
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I have an iphone4 currently running on iOS 5.1.1 and while updating to ios 7 it shows an error 3004 and I have tried many times forcefully also as per apple discussions but I can't update so help me.......
http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US
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When you update you iOS, have you seen this error message: not eligible for this build? The serial
Dear Mr. Jobs,
My husband has been an avid supporter of Apple, having purchased a great deal from you over the past many years. Personally, I have been an iPhone user since it was introduced a few years ago.
In July 2010, I stood in line at the Apple Store in the Stanford Shopping Center to purchase the iPhone 4. In February of this year, I tried to update the iPhone and got the 'sign of death'. My iPhone turned into a piece of brick and I was not able to make any phone calls, which at that time, was very inconvenient. I remember having to coordinate a pick up at the airport early the next morning and my phone was dead. Apparently, in trying to update the phone, it corrupted the firmware and I could no longer activate that phone. It was a frustrating experience on the eve that I had to go to the airport and I spent hours trying to see if there is anything that I could do to get the phone back in working order.
The following day, I made an appointment with the genius and my husband and I took the iPhone to the Stanford Apple Store to see if there was a problem with the phone. Without hesitation, we were asked if we purchased the phone overseas. Of course, as Asians, they probably thought that we purchased it in the black market in China. After hearing our response, their next question was whether we hacked the phone. Why would they bring up these issues? Rather than immediately delving into the problem, we found it very annoying that the employees would tried to divert Apple's problem to us. After trying to diagnose the problem, they gave us a new phone and activated it using their in-store computer.
We took the phone home, thinking that the problem had been solved. When we got home, we tried to update the iPhone to no avail. The firmware was corrupted and we had to once again, bring the phone back to the Apple Store in the Oakridge Mall in San Jose. The Apple employee told my husband to go to the AT&T store, as there was potentially a SIM problem. My husband went to the AT&T Store and was told that they couldn't help him, as the SIM was fine. They did, however, replace the SIM so that there would be no issue.
In April, when there was an upgrade to the iPhone software, we once again tried to update the software and was unable to. Once again, the firmware was corrupted and we were forced to take the phone back to the Stanford store. Again, they asked us if we purchased the phone overseas. Why? They could have easily looked at the records, but no, your records are so bad that you are unable to pull it up. That afternoon, we spent four hours at the store, updating the OS on the computer as well as updating the iPhone. They assured us that they solved the problem.
This past weekend, as there was another update to the iPhone software, we were once again unable to update it and were forced to take it back to Apple. Again, we were asked, did you buy the phone overseas. It's very frustrating and annoying to repeatedly get asked that question. After a series of back and forth communications between the genius and my husband, we were told that they didn't know what the problem was. This time, we told them that we would not be leaving the store until they solved the problem. We have an Apple computer and an Apple iPhone, so 'Apple' should find the source of the problem and fix it once and for all. The genius then suggested that we migrate the data from my computer to my husband's computer and try to update the phone using my husband's computer. We didn't accept that answer.
Our genius then asked the help of a second genius and after taking his suggestion, they found that the serial number for my iPhone had been assigned to France Telecom. Once again, they asked if we bought the phone overseas. Why? Please train your employees to not accuse the customers of doing this. Many of us are honest and we take offense to this. In fact, we told them that we purchased the phone from the Stanford Store (where we were at). After looking for the record, they said that we must not have purchased it from them. The onus, then, was up to us to prove that the phone was, in fact, purchased from the Stanford Store. Fortunately, my husband saved the email and was able to show the genius that the phone was purchased from them. How could your records be so poor as not to be able to find our purchase?
After two hours at the store, we were told that we, not Apple Stanford, had to call customer care to resolve the problem. Being that this is an Apple problem, I would have expected Apple to follow up on our behalf. Why is it that the customer has to spend additional time to deal with an issue that was caused by Apple.
My husband has been dealing with customer care, who apparently has escalated the problem to other divisions within the organization. It's been two days and the problem still has not been resolved. In fact, the answer remains that they are not sure how to resolve the problem. Why can't you update your system and redo the record so that I can go on in peace. Every time I try to update the software, I'm afraid that I won't have a working phone. Do you blame me?
This has been one of the worst experiences that I have had with an Apple product and it still is not over. Collectively, my husband and I have spent over 25 hours dealing with this issue both at home and at various Apple Stores. It has been a hassle having to go from place to place, having to sync the phone multiple times, having to update the software multiple times on both the computer and iPhone and ultimately, not having it fixed once and for all. Please let me know how you expect to compensate us for this experience and how and when you expect to fix my iPhone issues.
Mr. Jobs, I know that you expect perfection from your team. This has been a tremendous waste of time for my husband and me and has been a less than stellar experience.
Regards,
Lea Anne NgWith that one, I'd check on your Hosts file on your PC, Lea.
Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information". -
When i connect my iPhone to iTunes, it says i have to set up my iPhone, and wont allow me to sync any media i have already purchased on it. My phone is not new, so I dont understand? This all came about when i updated the iOS 6 software. I have tried to re-set up my phone but it makes no difference and deletes everything off my phone.
bubblesblom wrote:
Okay, so my friends think it is funny to change the passcode on my iPhone.
Maybe you should get new friends.
I'm not sure that recovery mode works when you have to trust the computer, but did you try it?
If you can't update or restore your iOS device - Apple Support
If that won't work, perhaps you can use Find my iPhone from a computer in your iCloud.com account to erase the device.
iCloud: Erase your device - Apple Support
This has nothing to do with the Find my iPhone app being installed on the phone, but you do have to have Find my iPhone activated in the iCloud settings on the phone. -
My iphone showed an app it recommended I download to update my phone, which I did.
My phone then switched off and showed a picture asking me to plug into Itunes, which I did. It then directed me to update my phone which took over 2 hours.
My phone still shows the diagram asking me to plug into itunes and it won't work! I have tried switching it off holding both the top and bottom buttons however the same picture remains and my phone is inoperable.
The error message on Itunes came up as error 3194 and guided me to this site.
I'd really appreciate any help in getting my phone working is anyone has experienced this before?
Thanks.
LouiseHi Shelley1284,
If you are having issues restoring your iPhone, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden -
Hi
when trying to update my Iphone ios version I got an error message saying I`m not connected to the internet even though I`m connected
thanksHi there ramerr,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
-Griff W. -
I have an iphone 5 ana i buy it unlocked and when i update the ios to 7.1 the iphone is locked .why?
i have an iphone 5 ana i buy it unlocked and when i update the ios to 7.1 the iphone is locked .why?
Probably because the previous owner had the phone hacked to unlock it, and when you updated it locked back to the original carrier.
Only the carrier that the phone is locked to is authorized to unlock it.
If the previous owner had the carrier unlock it, you wouldn't have any issues. -
HT4623 i had a problem when i update iphone 3gs from ios 5.1.1 to 6.1. How could i fix it?
i had a problem when i update iphone 3gs from ios 5.1.1 to 6.1. How could i fix it?. I can active my phone?help me, please!
Well we need to know what your problem is if you want someone to offer a solution for you
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I have updated my iphone with the current software but it is showing you need to connect to of itunes to activate your phone, when i did that it is continuously showing an error.please help me to get through.
Kindly Activate my phone.Rajan Gupta wrote:
...it is continuously showing an error.
See here > http://support.apple.com/kb/TS3424
Also see this discussion.
https://discussions.apple.com/message/21189708 -
how can I fix the battery drain issue on my iPhone 5s? it started when an updated to iOS 8.2 and upgrading to iOS 8.3 still did not fix it.
Search this forum. Your issue has already been addressed ad nauseum.
Best,
GDG -
In the middle of an update, it call closed. Itunes keeps saying that it's not installed, even though ive tried reinstalling multiple times. All my iphone is doing it showing the ituns symbol and a charger. How can I fix this???
Hi lepyykko,
If I understand your question, you are trying to update your iPhone, but you are seeing an error message that iTunes for Windows is not installed, is that right? The first step is to get iTunes successfully installed on your computer. Then backup the iPhone before updating the iOS software.
Are you seeing any error messages when you try to install iTunes for Windows?
If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668
Are you able to update your iPhone wirelessly?
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT204204
Before you update
Back up your device to iCloud.
Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT201263
I hope this information helps ....
- Judy -
My iphone 5 has jammed in download showing the itunes sign and a plug in cabel when going to itunes a box is show says error 3014... help please
http://support.apple.com/kb/ts3694#error3014
Error 3014
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below inUnable to contact the iOS software update server gs.apple.com. -
HT4623 when i update iPhone 4S i can open my app and if i m open it its will close why?
when i update iPhone 4S i can open my app and if i m open it its will close why?
Read this: iOS 4: Updating your device to iOS 5 or later
... oh I think it is a 3gs or a 3
This makes a difference. What does it say in Settings > General > About? -
i have update my 3g software to 4.21 but its not working when it come to restoring firmware its show a error please help me out
That error shows up when a phone is jailbroken or you are trying to downgrade the iOS version. Neither of which is supported by apple.
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When I updated to ios 6 my explicit songs became dubbed...
When I updated to ios 6 my explicit songs became dubbed, did this happen to anyone else? How can I fix it? The songs still say they are explicit.... I do not have parental controls turned on...
You have to first make sure you don't have an operator error - so check the camera roll after you have taken a picture.
Little icon bottom left if you are in the camera app.
If the photos show up there you are good.
If not you can connect your iPad to iTunes and do a backup. Then factory reset it using iTunes and restore it from backup.
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