When I updated my wife's phone to the new iOS it merged our contacts

Any way to fix this?

We got her her own ID. I hope this means that her appointments will stop popping up on my calendar.
Great advice,
Thanks,

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  • TS4062 My Iphone won't appear in my devices in Itune.... And the WiFi does not work on my phone.... I seems like there is no solution to update my phone to the new ios on my computer or WiFi without using the 3g because of this!!! help me out

    My Iphone won't appear in my devices in Itune.... And the WiFi does not work on my phone.... I seems like there is no solution to update my phone to the new ios on my computer or WiFi without using the 3g because of this!!! help me out

    Hello there, TempestBelcher.
    It seems you've covered all the bases, but feel free to review the iPhone Troubleshooting Assistant for connectivity here:
    Apple - Support - iPhone - Calls Troubleshooting Assistant
    http://www.apple.com/support/iphone/assistant/calls/#section_0
    If you've followed all the instructions then there are a few good recommendations for what to do next in the last step.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

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    I use an Iphone 4 which had to be replaced recently. However when i did a backup it was on the new IOS version 7, but now that my phone was replaced and i am back on the old IOS version 6 i how do i restore my backup??
    When i try to restore my Back up using Itunes this is the message i get - "Unable to restore backup as the software is old - Please setup as a new device and then try to restore your backup" - Please advise. If i do so are there any chances of loosing my data. At this point in time i would be happy if i could just retreive my contacts list. Any suggestions would be greatly appreciated.

    Nope - you cannot restore a backup from a newer iOS version on to a device running an older iOS version.  The reverse works, but in your case to use your backup, you must update to iOS 7.0.3 - no other option if you want to use that backup.

  • After updating my phone to the new iOS 6.0, my family can get my im's. What can I do so that they don't have that option on their devices?

    After updating my phone to the new iOS 6.0, my family can get my im's.  What can I do so that they don't have that option on their devices?

    Are you sharing your apple id? You can check if your email is included within the message settings in "settings >> messages >> send and receive" and remove it from that list on the other phones.

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    I'm trying to update my daughter's Ipad2 to the new IOS 8 and it's got stuck on the connect to ITunes display.  We don't have a computer to connect it to and it's never been connected to one.  How do I get past this?

    You can try a soft-reset of pressing and holding both the home and sleep buttons for 10 to 15 seconds so that it reboots, but you are likely to get the same screen. If it does then it will need to be connected to a computer's iTunes so that it can be reset back to factory defaults - do you have a friend with a computer with iTunes installed on it, or is there an Apple store nearby that you could try going to (if there is then preferably make a Genius Bar appointment at it, or don't go at a busy time) ?
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  • I recently updated my Iphone4 to IOS5. The NEW profile picture of my contacts keep disappearing and the old photo comes back on whenever I do a sync.  How do I solve this?

    I recently updated my Iphone4 to IOS5. The NEW profile picture of my contacts keep disappearing and the old photo comes back on whenever I do a sync. How do I solve this?

    Please search the forums. This has been covered here extensively.

  • The character count when sending a message doesn't work with the new iOS 5.

    Hi,
    After I upgraded to the new iOS 5, the message counter no longer appears.  I've gone into the settings to verify that it is turned on. I've turned it off and then back on. I've rebooted the phone, but to no avail.  Has anyone else encountered this new "feature"?
    Thanks,
    Allan

    The only way I can get character count back is to disable both iMessage and MMS.  I agree it is annoying.  iMessage only works between iOS 5 devices, and since the whole world does not use Apple products, it's not like I still won't be sending plain old SMS text messages to people.  If you type more then the SMS character limit, AT&T still happily sends it, their servers just truncate it, so the character count feature is hardly an outdated or pointless feature.
    I have been sending fewer and fewer texts though anyway, and using email instead. but this just pushes me further away from texting.  Most of my work texts are to blackberry users, so no iMessaging with them, but having to go back and forth into settings to enable/disable iMessage means I will likely just leave iMessage off all the time anyway.

  • I updated my iphone 4 software to the new iOS 5 and since i have no service. Is anyone else having the same problems if so any ideas how to fix it?

    I recently updated my software on my iphone 4 to the iOS 5 and ever since i have had no service. I have been on the phone constantly with at&t tech support and apple. Tech support cannot figure it out and said they think my problem has everything to do with the new software. Apple is saying it has nothing to do with the new software that it is probably something to do with my phone itself but i was not having this problem until i updated the new software. Is anyone else having this same issue and if so any ideas on how to fix it?

    Yeah, it´s happening in normal 3g coverage area, in fact, i used the 3g to download the iOS but after installing it, the phone doesn't get the 3g anymore.
    I tryed the reboot pocess, but it didn't fix it
    I haven't tryed the restore to factory settings process,
    Is there a way to downgrade to iOS 5.1 again?
    Thaks

  • HT201269 When I updated my wife's iphone 4s the last time to IOS 7 she lost all her contacts. I logged onto icloud because I thought they would have been save there but I can't find them.  My daughter and wife use the same Apple ID

    About 2 weeks ago I plugged my wife's iphone 4S to our pc to update  it to IOS 7and backup her iphone info to icloud. When I was done my wife's iphone had my daughter's ipod info on it and I can't find my wife's info on icloud anywhere. My wife has about 6 years of business contacts on her iphone so she is rather upset. Is there a way to recover her contacts?

    You don't have to wipe anything, but when you get a chance make sure you backed up to icloud.
    What that means is your contacts inside of the phone either physically or liquid damaged. To check
    which, you can look inside and if you see a little pink, that would give you a water damage. If you don't
    see pink it means that you to many times plugged in that charger the other way or tried to. May be
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    If I were you, i would not believe me, good luck!

  • Since updating my phone to the new iOS 7 latest update my rear camera only shows a black screen and my touch no longer works?

    does anyone know how to fix this? I've tried the restarting my phone and closing down the camera app but it still doesn't work

    Hi MLucas22,
    Thanks for using Apple Support Communities.  I would recommend this article for troubleshooting your touchscreen:
    iPhone, iPad, iPod touch: Troubleshooting touchscreen response
    http://support.apple.com/kb/ts1827
    For the camera issues, this article may help:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Camera isn't functioning or has undesired image quality
    If the screen shows a closed lens or black image, force quit the Camera app.
    If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    Try turning iPhone off and then back on.
    Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    Try to remain steady while focusing:
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    Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
    Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
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    If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
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  • HT4623 Can I update my 1st generation iPad with the new iOS software update?

    I have the first generation iPad, and It seems I am no longer able to update iOS.  My applications seem to quit suddenly and my iPad seems to almost be un-usable.  Safari seems to be the application that hardly ever works.  Is there a solution? 

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  • I need some help I updated my ipad last night to the new ios....but it deleted all the applications on it? Any way that I can restore the ipad to what it was before I updated it? Or is there a way to get them all back?

    Can anyone help?

    That's part of the process - the upgrade removes all the apps and then (as part of the syncing) restores them all - however, it's not clear that it's doing that. Connect your iPad to iTunes again and sync it - the apps should come back. If not, then the upgrade created a back-up of your device before installing - you can restore your iPad to that back-up when connected to iTunes.

  • I upgraded my I4 phone to the new IOS 5 and I lost all of my contacts please help

    I was backing everything up to Icloud and the only thing i have noticed is all of my contacts are gone not sure how to get them back.

    i clicked the home and off button and now my phone was off than i make my phone on and it works, but i cant create contacts and number in my phone book (

  • When I try to activate my iMessage with the new iOS 7, it will not accept my original Apple ID. Also, when I try to use snapchat, it keeps popping up "login to iTunes to allow push notifications." please help!" I'm really frustrated

    Please help!!!

    I got this under XP before. I was totally baffled until I realized there was a network drive mapped to the same place XP was trying to mount my iPod. The common symptom is that you'll get this sort of "corrupt" error on one machine but it works ok on a friend's machine. If that's true for you, you can change the network drive mapping to another drive letter (easiest) or mount your iPod and change its drive letter in the disk management control panel (under admin tools).
    Hope that helps... this one just about had me pulling my hair out until I recognized the problem.

  • I have just updated my iphone 4 to the new ios 6.1, now I can not sync my music to my phone via my iTunes. Before I done the update I was able to put the songs on my phone via iTunes, can anyone please help as i really need to put the songs on my phone.

    Hi everyone, I need some help big time. I was currently running the IOS 6.0.1 on my iphone 4 and I could sync and transfer music to my phone via my iTunes account. But I updated my phone to the new IOS 6.1 and now I can not transfer music onto my iphone, all it does is tries to sync the songs but it doesn't. I have uninstalled and reinstalled iTunes back onto my laptop yet it still does not work. Can anyone please help me.

    Everything is Sorted!
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