When I upgraded iOS 7.1 software when a call comes in I can not click the "listen" when the screen is in lock mode

when I upgraded iOS 7.1 software when a call comes in I can not click the "listen" when the screen is in lock mode

User troubleshooting steps as outlined in the manual include restart, reset, restore, restore as new. Have you tried any of these? Restart involves powering off your phone and powering back on. Reset involves the following procedure:
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

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