When I use FaceTime I can't hear the other person unless I mute myself but they can hear me just fine.

I can't hear my girlfriend when she talk on FaceTime unless I mute my own mic while she talks. She can still hear when I talk but I can't hear her.

Quit the App by opening multi-tasking bar, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.
Relaunch the App and try again.
Restart the device. http://support.apple.com/kb/ht1430
Reset the device. (Same article as above.)
Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

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I'm having trouble making calls with my Iphone 4. When I try to, the person on the other side can't hear me, and all I can hear are noises. But when I use apps like Viber or Facetime, I can make calls just fine! What may be the problem?

When I try to, the person on the other side can't hear me, and all I can hear are noises. But when I use apps like Viber or Facetime, I can make calls just fine! What may be the problem?

Did you fix the problem? I have the same problem and it has been pain in the neck.

When I block my caller Id what does the other person see.

My question is when I block my number/caller id on my iphone what does the reciever of the call see? Restricted/blocked or could it possibly be a bunch of numbers?? Like 13 digits. would it depend on the phone the other person has like if it is an old flip phone?
(when scrolling down I dont know the operating system) so ignore my answer to that if it even shows??

Depends on the carrier you use and the recipient's device. More than likely Blocked.

When trying to share my screen in iChat, the other person only sees green

When I try to share my screen with someone using iChat, the person sharing it with me cannot see anything on my screen. I've tried reinstalling Mac OS on my computer but it hasn't helped...what can I do?!

HI,
To be clear, iOS = iPhone and iPad and some iPod Touches and the Operating System they use.
Mac OS X = the Operating System Mac computers use.
Regarding the AOL account, is this actually from AOL and have the Chat/Messaging option enabled ?
Or is it a Name registered with the AIM part of AIM ?
You can have AOL as your ISP and have an email and User ID from them.
This needs to have the ability to use the name as a Chat name enabled (or at least it used to)
AIM, which actually stands for AOL Instant Messaging has it's own registration site.
Nowadays you register for a AIM email (although activating it for mail is another additional step).
It used to be that the bit before the @aim.com bit was the user name you used in Chat applications that could use AIM.
Previous to the current system you could in fact register just a Screen Name with them.
Apple (and a few US based ISPs) also have agreements with AIM that their (Apple, etc.) emails are recognised as Valid AIM Screen Names.
This means those issued by Apple ending in @mac.com, @me.com issued from the iCloud registration and @icloud.com.
(You do have to keep your password to 16 characters or less.)
From what you are saying you seem to be sure that you can see each other as On Line in your respective AIM Buddy lists ?
In Messages in both Mountain Lion and Mavericks you do not have to display the Buddy lists
(See the Window Menu plus the General Section of the Preferences to separate them)
Are you also saying that in the Video menu the option to allow Screen Shares is Enabled ?
Is it done at both ends ?
In iChat you could offer to Share your Screen with a Buddy without the option being On (they could not ask to share yours or offer theirs). I have not tested this in Messages.
6:55 pm Sunday; November 3, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Upgraded to 8.0.2 on 5. Lost all photos in camera roll and photo stream. I used a recovery tool that shows the photos are still in there 'somewhere' but they want $70 to recover them. Any free methods? I shouldn't have to pay for Apple's screw up!

Also, I did a backup on iTunes before the upgrade but after the upgrade completed, it performed a backup that overwrote the last one I did. At least I think it did, there is only one backup showing up in the MobileSync-Backup folder on my computer. Also, in iTunes on the bottom of the screen, the bar that shows how much storage space is being used by what, its number of pics is several hundred more than the number of pics on my phone. The ones it didn't erase were in a different album that I had uploaded from my computer (ironic that the pics that I didn't lose in the upgrade, I already have copies of on my computer). Anyhow, I used a trial version of recovery program called Wondershare Dr.Fone for ios, and while I'm definately not here to promote them, after it did the scan on my iphone, it showed thumbnails of all the missing photos, along with everything else I'd ever done on my phone lol. So I do know they are in there, I just can't afford to pay $70 to retrieve them, nor do I think I should have to as the upgrade caused them to be missing! Does anyone know of a free recovery tool? I never used iCloud, so that is not an option either.

Also, I did a backup on iTunes before the upgrade but after the upgrade completed, it performed a backup that overwrote the last one I did. At least I think it did, there is only one backup showing up in the MobileSync-Backup folder on my computer. Also, in iTunes on the bottom of the screen, the bar that shows how much storage space is being used by what, its number of pics is several hundred more than the number of pics on my phone. The ones it didn't erase were in a different album that I had uploaded from my computer (ironic that the pics that I didn't lose in the upgrade, I already have copies of on my computer). Anyhow, I used a trial version of recovery program called Wondershare Dr.Fone for ios, and while I'm definately not here to promote them, after it did the scan on my iphone, it showed thumbnails of all the missing photos, along with everything else I'd ever done on my phone lol. So I do know they are in there, I just can't afford to pay $70 to retrieve them, nor do I think I should have to as the upgrade caused them to be missing! Does anyone know of a free recovery tool? I never used iCloud, so that is not an option either.

When I use FaceTime on iPhone 5 people I call can not hear me.

When I use FaceTime on iPhone 5 people I call can not hear me. Anyone can help me?

The lower mic is faulty, either due to logic board fault or lower mic itself fault. If lower mic itself, the replacement part is iPhone charging port assembly with flex cable, lower mic, and home button flex connector all a less than $10 single part. Apple handles this problem with replacement iPhone 4S for $199, make Genius reservation to avoid long wait time. The reason the speakphone still works is because it uses the upper mic, which is at the small pin hole at top of iPhone next to headphone jack port.

WHEN USING FACETIME, THE OTHER PERSON CAN SEE AND HEAR ME BUT I CANT HEAR THEM AND THEIR VIDEO IS A STILL PICTURES.. DOES ANYONE HAVE ANY ANSWERS???

When using Facetime.. the other person can see and hear me, but I can't hear or see them.. Does anyone have any solutions?? The only thing I can see is a still picture of them

Hi mduggan,
Thanks for visiting Apple Support Communities.
If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
If the screen shows a closed lens or black image, force quit the Camera app.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
You can find these steps and more information here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
All the best,
Jeremy

My sister can see and hear me when we use FaceTime but my screen is just black...help

My sister can see and hear me when we use FaceTime but my screen is just black...help

Restore the device to factory settings and add your content, then try again.
If no change, then something maybe wrong with the iSight camera at the front, so make an appointment with someone at the Genius bare at your local Apple retail store.

TS4268 I can't hear the other person when using FaceTime

I Am able to connect to them but all I hear is a crackling static sound. My iPad is unmuted and the volume is turned up, I am pretty sure it's not my Internet connection because I have never had a laggy connection. Any help would be appreciated.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
The other person could have dust in their Mic hole. Use a vacuum to remove the dust.
 Cheers, Tom

I just put Facetime on my MacBook and Ipad. I can connect and recieve video but no sound. The other person can hear me. If I use Skype everything works fine. I can't find any where in Facetime to change settings for the audio. Any suggestions

I just put Facetime on my MacBook and Ipad. I can connect and recieve video but no sound. The other person can hear me. If I use Skype everything works fine. I can't find any where in Facetime to change settings for the audio. Any suggestions

Options for when an iOS device gets locked because of forgotten passcode:
Restore (and reset passcode) on your device by connecting it to the last computer to which it was connected:
iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
If you cannot connect it to the computer to which the device was last connected (or the device was never connected to a computer) you will have to use recovery mode to completely reset the device, losing all data:
iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device, iTunes still asks for a password)
If recovery does not work there's:
DFU mode: http://osxdaily.com/2010/12/04/ipad-dfu-mode/
How to put iPod touch / iPhone into DFU mode - http://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-into -dfu-mode/

TS3367 When trying to use FaceTime I can't because it says it is turned off in settings, it then ask do I want to turn it on , tap for yes and it sits there spinning. Face time is on in settings?

When trying to use FaceTime I can't because it says it is turned off in settings, it then ask do I want to turn it on , tap for yes and it sits there spinning. Face time is on in settings?

Have you tried signing out of your Apple ID, restart the iPad and then start all over again?
Go to Settings>iTunes & App Stores>Apple ID. Tap the ID and sign out. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Then go back to Settings>iTunes & App Stores>Apple ID. Sign in again. Then go to Settings>FaceTime>On. See if it will stay turned on and it it does, sign in and setup.

On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when on calls using internet based / native apps like viber or skype, people can hear me just fine. Voice memos work too and have already tried different SIMs

On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when I make/receive calls using internet-based / native apps like viber or skype, people can hear me just fine. I have tried recording my voice using voice memos - this works. And have already tried different SIM cards but the problem persists.
I have taken my phone to an authorized Apple service center, where they restored my phone to factory settings, but still facing the same issue. They service center directed me to Apple Customer Care Hotline, where I have now spent 3+ hours explaining my issue and yet no one can resolve it. The easy answer if to replace the phone - and since it is out of warranty, I am expected to pay for it.
Additionally, the customer service has been so rude and confrontational that it has completely changed my view of Apple and its customer focus. I am a disappointed and angry customer today - people would be surprised to hear just how rude customer service was including making statements such as "Apple doesnt make infallible products, that's why warranty is needed for our products" and that "every product undergoes a problem at some stage, so do ours!" There goes whatever confidence I had...
My concern is simple - if no one at Apple and / or its CS hotline is able to address my issue comprhensively and keep telling me that they have never encountered a precedent before, then with what right can they expect me to pay for a replacement?! I am NOT here to fund Apple's research into their product faults and manufacturing.
And even though a customer is out of warranty, is it too much to expect an Apple product to work well for at least a 'reasonable' period of time. My phone is less than 18 months old and has been facing this issue for the past 2 months - surely the longevity of Apple products is more than 18 months!
Just a sad sad day for an Apple customer, compounded by unjustifiably rude and aggressive staff. And still no resolution to my problem.

I am having the same issue - with my last 2 iPhone 4's. My first handset each time I was on a call wether it was up to my ear or on loud speaker, the call would automatically mute even though the mute button wouldn't show up as highlighted. Pressing the mute button on and off during the call doesn't fix it either. I rang Apple and asked what some of their trouble shooting solutions were. I got told that it might be a software issue and to install the latest software update. This failed. I then got told to uninstall the software on the phone and do a complete restore. This also failed. After trying the troubleshooting suggestions, I took the phone into my provider and they sent me out a new phone within a week under warranty claiming it was a hardware issue and probably just a "glitch" with that particular phone. This was not the case....
After receiving my second iPhone 4, I was hopeful that it would work. For the first couple of days, making/receiving calls was not an issue. Until after about a week, the same problem started again. In one instance I had to hang up and call back 4 times and the call would still automatically mute after about 5 seconds. Also on the second handset, the main camera located on the back of the phone has red and blue lines running through it and can't take a decent picture. So back to the store I go to get another replacement - Again.
For a phone that is rated highly and as a keen Apple product purchaser, I am a bit disappointed with the experience I have had with the iPhone 4. Let's hope they find a fix sometime soon because this is becoming a bit beyond a joke.....!!

I can't see the other person when using facetime but they can see me just fine, how can i fix this?

When I use facetime with my fiance on my brand new macbook air she can see me but I can't see her. Please help me remedy this problem, I have verified that I am logged into facetime and connected it with both my ipone5 and my email but haven't seen any changes. It is a 1 week old macbook air and I'm assuming it has the latest iOS installed but don't know how to check as this is my first Macbook. Thank you for your help

Frogmanian wrote:
It is a 1 week old macbook air and I'm assuming it has the latest iOS installed but don't know how to check as this is my first Macbook.
MacBook Air does not run iOS. It runs OS X (pronounced as in OS - ten). You can check which version you have by clicking the Apple logo in the upper left of the menu bar, then "About This Mac". The current version is OS X 10.8.4. If you do not have that version, you can click "Software Update" just below the "About This Mac" entry under the Apple logo.
Anyway, typically, the reason for the FaceTime behavior you're describing is a less-than-robust internet WiFi connection.

TS3367 Using FaceTime between 2 iPhone 4s I can hear the other person but we only see ourselves, how do we see the other person

Using FaceTime between 2 iPhone 4s I can hear the other person but we only see ourselves, how do we see the other person

Once the connection is made you should automatically see the other person full screen, with a small inset picture of yourself. Normally you only see yourself full screen after you initiate the call prior to the other person accepting it. Are you both connected to wi-fi and are you initiating the call by tapping the FaceTime button on the other person's contact?

Using facetime i cannot see the other person but i can hear

USing facetime the other person cannot see me but can hear me, why is that?

Hey Fantastic- 13,
Thanks for the question. It sounds like your FaceTime connection may be experiencing issues. The following resource should help you troubleshoot:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/TS3367
Thanks,
Matt M.

When I use FaceTime I can't hear the other person unless I mute myself but they can hear me just fine.

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