When I use "import from device" (which i've been using for years) my program locks up. what can i do?

what is going on? how do I fix this? please help
hello? am I missing something? please help me....i've been unable to use lightroom all day.
Message was edited by: JP Brady

Two thoughts:
(1)     It is possible that your Adobe software was the result of belonging to a now-discontinued Adobe Print Service Provider program where for a certain annual membership fee, print service providers were provided with (a) both a Windows and Macintosh license to the Adobe print-oriented software products (such as InDesign, Illustrator, Photoshop, and Acrobat) and (b) special direct product support as well as the ability to put your name on Adobe's website as a member of this program. The program ended over a year ago if I remember correctly.
(2)     You may wish to contact Adobe Customer Support (not Technical Support) and see if they can track down any and all licenses associated with your company. If you have the names of the former employees who worked with this software, it would be helpful. Likewise, if you were a member of the discontinued Adobe Print Service Provider program, you may have some options for upgrading/updating the software you have.
Unfortunately, you cannot get any more definitive information about your situation on these forums.
Good luck.
          - Dov

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