When I use internet banking I keep getting servey popups how do I stop this please, Thankyou

Question

The URL of the popups vary, the last one I have is listed below. Only seems to happen when using Bank web sites.
http://consumersurvey-uk.extra-daily.com/?s1=.co-operativebank.co.uk&s2=166

Answer 1

Hi Collie46,
This is a worry, as it might mean there is some malware on your computer that you aren't aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Could you please try running a scan with one of the tools listed above, and report back to us?
Although it might not fix your problem entirely, the [http://www.co-operativebank.co.uk/global/security/trusteer Co-operative Bank also have a security tool] which helps protect you bank online. It would definitely be worth installing it.
Thanks,
Jayelbe