When I want to facetime, the activation icon keep appearing but I cannot activate it

Why does the activation message appear when I want to facetime someone?
The icon doesn't go away and I'm not able to facetime.

Hello,
your file is probably corrupted. If you do not have a backup of this file, and if https://discussions.apple.com/message/16132821#16132821 does not help ; you can send your file to me, I will try to see if there is a chance to open it or if it is definitively lost...

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