When im on a call i need to be on speaker phone to be heard Why dosnt it work without the speaker phone mode ?

When Im on a call I have to be on speaker phone mode to be heard. Why dosnt it work in the normal phone mode ?

Basic troubleshooting steps outlined in the manual are restart, reset, restore from backup, restore as new.  Try each of these in order until the problem is resolved.  If you've been through all these steps and the trouble persists, you'll need to bring your phone to Apple for evaluation.  Be sure to make an appointment first at the Genius Bar so you won't have a long wait.
Best
GDG

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