When im on a call they cant here me but i can here them? please help

when im on the phone i can here others talking but they cant here me? and this is a new phone? please help.

If there's no obstruction in front of the headphone speaker and the volume is pumped up to max, the component may be kaput. So yeah, a trip to the Store will be inevitable.
My boss got an i5 in mid--Jan.  Not a week later, her callers started complaining they couldn't hear her. She eventually ended up in the carrier's customer center (no Apple Stores over here), where they gave her a new-from-the-box replacement, no questions asked. You may get lucky too.

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