When importing a clip to adobe premiere elements 11 the sound on the video doesnt appear in the audio

audio help

if7yg
What computer operating system is your Premiere Elements 11 running on? If Mac, was your purchase the Adobe Premiere Elements 11 Editor from the Mac App Store?
Be that as it may, what are the properties of the video audio file that you are importing in Premiere Elements 11?
A quick way might be for you to tell us the brand/model/settings of the camera that recorded the video audio file (including the file extension of the file).
When the file reaches the Expert workspace Timeline which is the case
a. no sound, but audio file is represented on Audio 1
b. no sound, audio file not represented on Audio 1
c. no sound, audio file represented on Audio 1 and, when you toggle the Audio Display Style to waveform, you
see or do not see a waveform.
(to the left of the word Audio 1 is a speaker icon...clicking on that icon toggles the audio track display...one of the
two choices is the waveform).
Assuming Premiere Elements 11 on Windows 7, 8, or 8.1 64 bit for now, go to Libraries/Documents/Adobe/Premiere Elements/12 and delete the complete contents of the Media Cache Files Folder that you find there. Then open the program and determine if the audio problem persists. Look to the bottom right of the workspace to observe any "conforming" activity in progress when you import the file.
We will be watching for your follow up.
Thank you.
ATR

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I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I have updated to 12.1. Still no sound.

I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I updated to 12.1, but still no sound in any clips. Even not on old files which used to work.

bfun
What computer operating system is your Premiere Elements 12/12.1 running on? Can we assume that this audio plays back OK
on the same computer when you are using a computer player independent of Premiere Elements?
What are the properties of these clips that worked before but do not know with regard to sound
For now, I will assume that you are working on Windows 7, 8, or 8.1 64 bit.
Have you checked the Edit Menu/Preferences/Audio Hardware ASIO settings? Do you have any 3rd party audio devices incorporated in your computer environment?
Please delete the Adobe Premiere Elements Prefs file and, if that does not work, then the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. The Windows 7, 8, or 8.1 64 bit path is
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and, in the 12.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Option "Show Hidden Files, Folders, and Drives" active so that you can see the complete path cited.
Do you have installation files or installation disc with the purchased serial number in case we need to resort to uninstall/reinstall?
We will be watching for your follow up.
ATR

Adobe Premiere Elements failed to return a video frame. Cancelling the operation. (For 3.0)

This is the message that comes up everytime I try to export my 6 minute 10 seconds film. I have used 2 of the 'Video Effects' and the film is mainly made up of AVI files.Will someone please tell me why this is happening and how I can fix it. Thank you very much

This error often shows up when there is a gap in the Video Timeline.
What I would do is zoom in on the Timeline to about the maximum. Hit Home to get the CTI to the 00;00;00;00 point. Now, hit PageDn to step you through your Clips. With the zoom at the max, you should be at the frame-level, so even a 1-frame gap should be visible. However, sometimes even max zoom will not clearly show them. What you need to do is watch the CTI, as it progresses from Clip to Clip. If it seems to "hiccup," or "stutter," you have probably found your gap. In most cases, you can just Select (Lasso) all Clips following and drag them so that the gap is closed. In some cases, you might just want to change the Out Point of the preceeding Clip to close it, or extend the In Point for the following Clip to close. Don't forget to check the entire Timeline for more.
One little caveat. If you do find gap, and close it up with the Lasso and drag method, and also have a Soundtrack that extends the total length of your Video, check that there is NOT more Audio, than you now have Video. If you do, you have two choices: click-drag the Audio's Tail to line it up with your Video's Tail (only if you have just a touch of silence in your Soundtrack, or can slightly alter you Fade-out to work as you want. Or, you can go to the Project panel, and choose the New icon, then Black Video. Drag that to butt up to the Tail of your last Clip, and then click-drag its Tail so that you have maybe one frame more Video, than Audio.
I hope that you'll be able to find a gap, and that it will be the problem. As I said, this is usually the cause for that error message.
Good luck,
Hunt

Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program not installed or can be damaged".

I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program is not installed or can be damaged". Then aborts the installation.
It`s right, the program is not istalld, it is what i`m trying to do. And there is no problem whit the DVD. Any suggestions?

"Error 1303: Installer has insufficient privileges" or "Error 1304: Error writing to file" | Install | CS3, CS4, CS5 pro…
this link FIXED MY PROBLEM! i did the steps to the programdata\adobe folder and it installed FINE!

Generic error when trying to import iphone vids into adobe premiere elements 9

I have some videos that were recorded on an iphone 6. They are in .mov format which is supposed to be compatible with my adobe premiere elements 9 but every time I try to import them I get a generic error.

Okay so I've searched around most of this forum and as much of Google as I could find - I have found similar problems, but nothing exactly the same; and none of the solutions I've found have worked for me. I've seen a lot of people having trouble connecting to the DL server on the file-selection window, but I don't even get that far - an error message just pops up in the middle of my screen - and my error doesn't mention a server, just that it can't connect to AE DL.
I changed firewall software (which I've wanted to do for months, anyway) and still to no avail.
As for the "The importer reported a generic error" problem also, I can't find any problems or solutions with After Effects files not being able to be imported.

Importing mp4 files into Adobe Premiere Elements 4

Hi
I'm using Adobe Premiere Elements 4 here and am having problems when importing mp4 files. They jump and skip, Flicker Green every now and then and generally just flip out on me.
Does anyone know what's the problem here and whether there's any specific settings i need to tweak within APE to get it to work properly?
TIA

Ok thanks for the info guys
My original recommendation was to convert these but as mentioned wasn't the most popular option.
I've found some other threads on here in regards to a similar problem with Samsung cameras and APE 4. These also mention that the files need to be converted to a friendlier format before importing.
Thanks again

I down loaded Premiere Elements. When I start the program a box pops up saying Adobe Premiere Elements.Exe- No Disk . Please insert disk into the drive

Can anyone help me with this issue?

goinfisin520
Thanks for the reply.
The uninstall and reinstall has been known to be successful in some cases, but I would not do that with using a free ccleaner run
through between the uninstall and reinstall.
The full suggested scenario would be
1. Uninstall the program using the usual Control Panel way.
2. Do a free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls.
CCleaner - Download
3. Reinstall the program with the antivirus and firewall(s) disabled.
Also, before starting the above, go to the Task Manager/Processes and determine that there are no Premiere Elements 13 or Elements Organizer 13 processes open. If found, do End Process for each found.
Depending on the results for the above, we might then try deletion of the Adobe Premiere Elements Prefs File for 13 and, if necessary, the whole 13 Folder in which that Adobe Premiere Elements Prefs file exists.
We will be watching for your results.
ATR
Add On...Remember...latest version of QuickTime installed on same computer with 13 and running program as Administrator.

Adobe Premiere Elements 7.0 Files in video rendering misplaced.

I wasen't sure where to post this, but i'm having trouble with Adobe Premiere Elements 7.0
While editing a video in this program, I can add multiple videos to my hearts content. It looks good. But when I render out my video, no matter what the format, all the videos that I placed are scattered around randomly. Some only a few inches away from where I put it, some alot further. The only file that usually stays where I put it is the first video file I add into the presentation. Has anyone got anything to help solve this? I can't buy any newer versions of this program, As I am currently short for money, so that is not an option, Is there anything to help?

Just thought I'd just clear up a couple things, because I didn't really describe them very well D:
Any video files or pictures I use from any source, wether it be camera, or from the internet, always have the same problem
I use timeline view, as this is the only view that lets me add multiple videos in different layers. The original layer I use (Marked by the white in the picture below) always stays in the same place as I put it, but any other images or videos I resize or replace, get randomly moved about, as you can see in this two images V
My original video file
To the right is what happens to my files when I export them, I've tried multiple formats, but always have the same results D:
Hope this extra info helped, and sorry for the random images used in the project, I just scrapped whatever I could find off my computer and used that

How to import .AVI files into Adobe Premiere Elements 12?

I can play videos in Adobe Organizer but cannot import into Premiere Elements due to a missing codec or unsupported file type.

Do not download a codec pack until you Google to find out if it contains malware... and I am NOT saying the link in reply #1 contains malware, only that SOME codec packs can cause huge problems
Read below and report back with your file details
Codec & Format information, with 2 links inside to read -read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

Adobe premiere elements 13 - im getting choppy video and audio in premiere elements 13, how can i fix this...

what settings in preference and project settings can i set to fix this. i have a windows desktop
asus m11
windows 8
64 bit
intel core i5
2.8 ghz
8gb ram
i hav the software on my c drive and in scratch disks preferences i have the rest on my 2tb external drive same as project. thanx in advance...........

FNGTF84
Thanks for the follow up. Sorry that the news was not better.
As for project settings (project preset)....that should be set to match the properties of the media that you import. Only one project preset per project, so, if you have more than one format, you need to set priorities for the project, and then work everything else around that prime choice. But, for now, assuming all the project content have the same format.
The program is set up to have the project select the project preset based on its analysis of the properties of the first source you drag to the Timeline. If it cannot do that for some reason, it does not give you the closest project preset for what you need, instead it gives you its default NTSC/AVCHD/Full HD 1080i30 or its PAL counterpart if you are working in a PAL setup. You can always check to see what the project set. See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio (even if they look grayed out). You can view project settings there, but you cannot make significant changes in what has been set. So, you start a new project if the settings are not right.
The manual way for you to set the project preset....
File Menu/New/Project and Change Settings
In Change Settings, change the project preset to match the properties of your source file. OK out of there.
In the New Project dialog that you see next, change the name of the project, and make sure to have a check mark next to Force Selected Project Settings On This Project. OK out of there.
Back in the Expert workspace, import your source media using the project's Add Media/Files and Folders.
If you setup according to my suggestions in post 3 and are still have previewing issues, then I think we should look deeper into the video card/graphics card. See Device Manager/Display Adapters to verify what your computer is using. And, then go to the web site of the manufacturer of that card to determine if you have the latest driver for that card.
Please consider.
Thank you.
ATR

Copy of Adobe Premiere Elements 10 will not playback video.

Have uninstalled and reinstalled my copy of Premiere. Have updated my NVIDIA driver. Cannot get video to playback in editing mode. Any suggestions?
I'm running Windows 7 Professional on a a quad core intel chip running at 3.4 Ghz machine with 8 GB of RAM. The video card is an NVIDIA GeForce 520/PCI3/SSE2.

Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

Does Adobe Premiere Elements 12 come with a video stabilizer?

According to some tutorials that I have read, it looks like it does but mine does not show up under "Adjustments". Is this hidden somewhere?

kyuser
Expert workspace
fx Effects Tab at bottom of workspace
Video Stabilizer
Stabilizer
Quick workspace
Video Effects
Stabilizer
You can also start the route with Action Bar Menu (at top of workspace/Effects.....
Please let us know if you found the Stabilizer.
If you have not updated 12 to 12.1 Update already, please do so using an opened project's Help Menu/Update.
ATR

Adobe Premiere Elements 11 Editor: how to get support when you purchase at Apple Store?

[Moving to Premiere Elements... JTS]
I purchased Adobe Premiere Elements 11 Editor software at Apple Store in May/11/2013.
I could use the product no more than 2 times because it started to have problems to open, since then I could not use anymore. In December, when I was trying to use the software again, I couldn't and started to call Apple and Adobe to try to solve my problems.
Apple Support advise me to uninstall my Operational System (@Mavericks) and to install back the older version @Mac_OS_X_Lion_10.7. I did that and Adobe didn't work again. IT downloaded to my computer, but it couldn't be opened. As you can see the print screens below.
After many tries going back and force to Adobe and Apple and now that the software is no longer available in Apple Store I am not sure why, I did not even had chance to try to reinstall and Apple said that they can't do anything. Also Adobe says that I can't get any help besides these forums because I have no Serial Number to provide (Apple never provided me this number).
Anyone had a similar situation like mine? I would appreciate to have some help on this.

Hi ATR,
Thank you very much for your contact. This is the first person from both companies so far who tries to really help me.
As follows are your answers, I would appreciate if I could get some help with that matter.
SERIAL NUMBER FOR MY PRODUCT: The only document I have is the Invoice from Apple/iTunes Store (image below) for my Adobe Premiere Elements 11 Editor purchase, which I believe makes Apple responsible for my product as well. However, last time I talked to Apple, the advisor who spoke to me said that Apple could not do anything else, since the product was no longer available in their Store. Neversthless, Apple never provided me the serial number for the product, which I bought from Apple Store and downloaded directly to my computer. On the other side, all the times I called Adobe, the representatives could not attend me because I don't have the serial number to provide to it.
What is the present situation
a. Do you have Premiere Elements 11 Editor installation files saved to your computer?
Ans: It disappeared from Apple Store in my computer and from iTunes Store as well. However, the software was in my computer before as can be seen in the images below:
b. Is Premiere Elements 11 Editor currently installed on your computer?
Ans: It was installed in my computer when I bought it, and I did use it in 2 occasions. However, after I started to face the problem trying to open the software and use it, Apple advised me to change my Operational System from Mavericks to Mac OS X Lion 10.7 to be able to work with Adobe Premiere Elements 11, since it could be facing problems with Mavericks. After have installed Mac OS X Lion, I tried to install Adobe Premiere again, but now it is not even possible to do from the Apple Store.
c. If you went to http://www.adobe.com, signed in there with your Adobe ID and Password, and went to My Products, do you see your Adobe Premiere Elements 11 Editor listed there and does it include the serial number?
Ans: My Adobe ID doesn't show Adobe Premiere, so that's one more reason why I don't have the serial number for my product. The only document I have for it is the Apple Store invoice and through it I can't have other number besides the order # or invoice # from Apple.
d. Miscellaneous...Did you ever have QuickTime installed on your computer with the Adobe Premiere Elements 11 Editor?...Are your computer preferences and privileges OK?...What is your current computer operating system?
Ans: I used to have my Quick Time when I used Adobe Premiere in my computer. Since came back to Mac OS X Lion 10.7, many softwares were lost when the Operating System was changed.
I hope I have provided enough information, but please let me know if you have any questions.
Best,
AnnelenaPorto

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

When importing a clip to adobe premiere elements 11 the sound on the video doesnt appear in the audio

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