When in email I can not use the delete key to erase a word

When in email I can not use the delete key to erase a word.

Yes, it does. It is only in my email through Charter that it does not work. I restored all keyboard shortcuts to the default, but that did not fix the problem. I have a MacBook Air.
I called Charter also, who said it was a Mac problem.
Thank you.

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http://docs.info.apple.com/article.html?artnum=42951
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http://support.apple.com/kb/HT1343
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El 6/2/2015, a las 16:50, Apple Support Communities Updates <[email protected]> escribió:
You received a reply
SGIII has replied to your question. You can view the full discussion in Apple Support Communities.
In my numeric key pad I can not use the (.) dot because it has a (,) and it is not working in calculations. What I can do?
Correct Answer Helpful Answer
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In a message dated 9/18/2012 11:09:06 A.M. Eastern Daylight Time,
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When in email I can not use the delete key to erase a word

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