When installing cc desktop app installation fails with error code 1

when trying to install CC desktop app on macbook pro running Lion, the installer downloads the software then says installation failed error code 1 when trying to install the files…help

Signals7 please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to install the Creative Cloud Desktop application.

Similar Messages

Windows Server 2008 R2 Service Pack 1 installation failed with error code 0x800f0a12

Hello,
I'm facing problem to install windows server 2008 R2 SP1. I cannot install SP1. In this server have running Exchange 2010 server. to update Win2008 R2 SP1 facing the following error:
1. Service Pack installation failed with error code 0x800f0a12.
2. Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Server 2008 R2 Service Pack 1 for x64-based Systems (KB976932).
Please suggest

Please run the system update readiness tool.
http://windows.microsoft.com/en-us/windows7/What-is-the-System-Update-Readiness-Tool?SignedIn=1
Then post the complete contents of;
%SYSTEMROOT%\Logs\CBS\CheckSUR.log
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Installation failed with error code 1603

Hi all,
while installing the configuration manager clients on a system manually, we came across this ERROR:
installation failed with error code 1603
Do anyone has any idea how can this be resolved. Several posts suggest its a problem related to client push installation method, but since I am installing the configuration manager clients manually, so I mush not be affected by anything related to Client Push Installation. However, be noted that client push installation is well configured on the server, there are certain computers where the client is not getting installed so we are installing the clients MANUALLY to those systems,
Any help and suggestions would be higly appreciated.
Regards,
Naveed

I have encountered the Error 1603/1602 while installing the HCKInstall\Client\Setup.exe on several machines. It appears to be generic at first, but it's not. The error code is being passed from the Service back to the MSI. It means that a service failed
to start. The key is that it happens at the very end of the installation and then does the rollback. The solution is to figure out which service failed and then remove it and the directories.
Here is what I did.
I created batch to kick off before I install the client now. It basically checks for installed HCK products and if there uninstalls them. Then checks for the state of each service and if running stops the service before attempting to remove the HCK/WLK leftovers.
Then it removes the sticky directory.
@ECHO OFF
:: Defaults...
:: Default:_HCK_Services_="DTMService,FtsSvc,WLKSvc,WTTNotification,WTTResultsRelayAgent" services.
SET _HCK_Services_=
:: Default:_Directories_="C:^\Program Files ^(x86^)^\Microsoft Driver Test Manager"
SET _Directories_=
:: Default:_DEBUG_=off, use debug_on to change
SET _DEBUG_=
:: Examples: Comma delimited lists param1=Services param2=directory param3=debug_on
:: ^<command.bat^> "DTMService,FtsSvc","C^:^\Program Files ^(x86^)^\Microsoft Driver Test Manager",c^:^\test, "debug_on"
::SetVars:
SET _HCK_Services_=%1
IF /I "%2" NEQ "" SET _Directories_=%2
:: SetDefaults:
IF /I "%3" GEQ "debug_on" SET _DEBUG_=True
IF NOT DEFINED _HCK_Services_ (
SET _HCK_Services_=DTMService,FtsSvc,WLKSvc,WTTNotification,WTTResultsRelayAgent
IF NOT DEFINED _Directories_ SET _Directories_=C:\Program Files (x86)\Microsoft Driver Test Manager
:: Clear Parans on directories
set _Directories_=%_Directories_:(x86)=replace_x86%
:: CallMainFunctions:
CALL:UninstallHCK
CALL:CheckVersion
CALL:Main "%_HCK_Services_%"
:Main
FOR %%A IN (%~1) DO (
REM Checking for Active Services ant attempting
IF DEFINED _DEBUG_ (
ECHO Checking %%A...
FOR /F "tokens=3 delims=: " %%H IN ('sc query "%%A" ^| findstr "STATE"') DO (
IF DEFINED _DEBUG_ (
ECHO Service:"%%A" Status:"%%H"
IF /I "%%H" NEQ "" (
IF DEFINED _DEBUG_ (
ECHO Service "%%A" is installed but not %%H.
) ELSE IF /I "%%H" GEQ "RUNNING" (
IF DEFINED _DEBUG_ (
ECHO. %%A %%H
ECHO Attempting to Stop %%A
SC STOP "%%A" >NUL
) ELSE IF /I "%%H" GEQ "START_PENDING" (
IF DEFINED _DEBUG_ (
ECHO. %%A %%H
REM Need to wait for it to fail before we can stop the service.
IF DEFINED _DEBUG_ (
ECHO Attempting to Stop %%A in 60 seconds...
PING.EXE 1.1.1.1 -n 1 -w 60000 >NUL
SC STOP "%%A" >NUL
) ELSE (
CALL:print Service, "%%A", Error, "Unexpected Results"
FOR /F "tokens=3 delims=: " %%H IN ('sc query "%%A" ^| findstr "STATE"') DO (
IF /I "%%H" NEQ "STOPPED" (
CALL:print Service, %%A, Failure_To_STOP, %%H
) ELSE (
CALL:print Service, %%A, State, %%H
CALL:delete_Service %%A
FOR /F "tokens=* delims=: " %%H IN ('sc query "%%A" ^| findstr "FAILED"') DO (
IF DEFINED _DEBUG_ (
ECHO Service:"%%A" is not installed.
ECHO. State:%%H
CALL:print Service, %%A, FinalState, "Not Installed"
CALL:RemoveDirectories "%_Directories_%"
GOTO:EOF
:UninstallHCK
CALL:CheckInstallation "{3BEE5E5E-8BEE-F691-4349-7B2B41FF3A59}", UninstallString
IF DEFINED _REGKEYFOUND_ MsiExec.exe /X{3BEE5E5E-8BEE-F691-4349-7B2B41FF3A59} /qb+
CALL:CheckInstallation "{6F8333B4-7DB1-E6D3-52ED-5641F8F38B76}", UninstallString
IF DEFINED _REGKEYFOUND_ MsiExec.exe /X{6F8333B4-7DB1-E6D3-52ED-5641F8F38B76} /qb+
CALL:CheckInstallation "{A329307E-3CCD-57BF-47EF-1B857D1AF08E}", UninstallString
IF DEFINED _REGKEYFOUND_ MsiExec.exe /X{A329307E-3CCD-57BF-47EF-1B857D1AF08E} /qb+
CALL:CheckInstallation "{F1213F53-D794-2021-E14E-F4BEED1BBF3B}", UninstallString
IF DEFINED _REGKEYFOUND_ MsiExec.exe /X{F1213F53-D794-2021-E14E-F4BEED1BBF3B} /qb+
GOTO:EOF
:RemoveDirectories
SET _RemoveDirectories_1_=%~1
SET _RemoveDirectories_1_=%_RemoveDirectories_1_:"=%
SET _RemoveDirectories_1_=%_RemoveDirectories_1_:'=%
FOR /f "tokens=1-8 delims=," %%A IN ("%_RemoveDirectories_1_%") DO (
IF "%%A" GEQ ":" (
CALL:RMDIR "%%A"
IF "%%B" GEQ ":" (
CALL:RMDIR "%%B"
IF "%%C" GEQ ":" (
CALL:RMDIR "%%C"
IF "%%D" GEQ ":" (
CALL:RMDIR "%%D"
IF "%%E" GEQ ":" (
CALL:RMDIR "%%F"
IF "%%G" GEQ ":" (
CALL:RMDIR "%%H"
IF "%%I" GEQ ":" (
CALL:RMDIR "%%I"
IF "%%J" GEQ ":" (
CALL:RMDIR "%%J"
exit /b 0
FOR %%A IN ('%_RemoveDirectories_1_%') DO (
ECHO.Dir=%%A
REM CALL:RMDIR '%%A'
GOTO:EOF
:RMDIR
:: GET Parans back
SET _THEDIR_=%~1
SET _DirStatus_=
set _THEDIR_=%_THEDIR_:replace_x86=(x86)%
set _THEDIR_=%_THEDIR_:"=%
set _THEDIR_=%_THEDIR_:'=%
IF NOT EXIST "%_THEDIR_%" goto endof
RMDIR "%_THEDIR_%" /S /Q
IF NOT EXIST "%_THEDIR_%" (
SET _DirStatus_=Removed
) ELSE (
SET _DirStatus_=Failed To Remove Directory
CALL:print RemoveDirectory, "%_THEDIR_%", Results, "%_DirStatus_%"
:endof
GOTO:EOF
:print
SET var_3=%~3
IF DEFINED var_3 (
ECHO ^{^[^'%~1^'^]='%~2', ^[^'%~3^'^]='%~4'^}
) ELSE (
ECHO ^{^[^'%~1^'^]='%~2'^}
GOTO:EOF
:delete_Service
sc.exe delete "%~1" >Nul
IF %ERRORLEVEL% NEQ 0 (
CALL:print Service, %~1, FinalState, "Failed To Uninstall"
) ELSE (
CALL:print Service, %~1, Current_State, Uninstalled
GOTO:EOF
:TestStr
SET _ORIGINAL_=%~2
SET STR2=%~2
SET STR3=%~3
SET STR4=%~4
REM ECHO.Str2="!STR2!"
SET STR2=!STR2:%~1=!
REM echo.STR2="!STR2!"
IF /I NOT "!STR2!" EQU "!_ORIGINAL_!" (
SET %STR3%=%STR4%
GOTO:EOF
:CheckVersion
REM Check Windows Version and sets variable for _Version_ and _OSType_
REM Enhancement will be to install dependencies required for HCK
SET _VERSION_=
SET _OSType_=
SETLOCAL ENABLEEXTENSIONS ENABLEDELAYEDEXPANSION
FOR /F "usebackq delims=" %%i IN (`VER`) DO (
SET _VERSION_=%%i
SET _VERSION_=!_VERSION_:[=!
SET _VERSION_=!_VERSION_:]=!
REM CALL:TestStr "6.1", "!_VERSION_!", _OSType_, Windows_7_2008R2
CALL:TestStr "5.0", "!_VERSION_!", _OSType_, Windows_2000
CALL:TestStr "5.1", "!_VERSION_!", _OSType_, Windows_XP
CALL:TestStr "5.2", "!_VERSION_!", _OSType_, Windows_2003
CALL:TestStr "6.0", "!_VERSION_!", _OSType_, Windows_Vista_2008R1
CALL:TestStr "6.1", "!_VERSION_!", _OSType_, Windows_7_2008R2
CALL:TestStr "6.2", "!_VERSION_!", _OSType_, Windows_2012
CALL:print OSType, !_OSType_!
CALL:print !_Version_!
ENDLOCAL && SET _OSType_=%_OSType_% && SET _VERSION_=%_VERSION_%
GOTO:EOF
:CheckInstallation
SET _REGKEYFOUND_=
SET KEY_NAME="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\%~1"
SET VALUE_NAME=%~2
FOR /F "usebackq skip=4 tokens=1-3" %%A IN (`REG QUERY %KEY_NAME% /v %VALUE_NAME% 2^>nul`) DO (
SET ValueName=%%A
SET ValueType=%%B
SET ValueValue=%%C
IF DEFINED ValueName (
SET _REGKEYFOUND_=True
CALL:print "REGKEY", "%~2", Name, "%ValueName%"
CALL:print "REGKEY", "%~2", Value_Type, "%ValueType%"
CALL:print "REGKEY", "%~2", Value_Value, "%ValueValue%"
) else (
CALL:print "REGKEY", "%~2", "%KEY_NAME%\%VALUE_NAME%", "not found."
GOTO:EOF
:Done

App installation fails with error 0xE8000004

hello,
i have purchased a navigation (GPS) application for iphone and ipad but installation fails with error 0xE8000004, even if the application is the only one (i have removed all other apps). I have tried on iphone and ipad and using different OS: Windows 7 professional 64 and Windows XP 32.
Has anyone an idea of the problem ?

Already done and this was the reply:
Response (Frederick) - 03/01/2011 12.59 PM
Dear Ettore,
Thank you for contacting CoPilot Technical Support.
If you are experiencing download issues between two Apple platforms (here between the iPhone and iTunes), I advise you contact Apple directly from your purchase history in iTunes then 'Report a problem' as ALK is not in charge of the installation on this device.
Then i contacted Apple and the reply was:
Ettore, please call up to the iPhone technical support. To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
I am a little bit disappointed.

RoboHelp 10.0.1 Update installation fails with error code: U44M2P7

After installing RoboHelp 10, I ran the 10.0.1 Update's installer. It failed with the following error log:
Adobe RoboHelp 10.0.1 Update
Installation failed. Error Code: U44M2P2
I tried re-installing RoboHelp 10, followed by a reboot of the machine. Several attempts to run the 10.0.1 updater gave me exactly the same error. No applications were running when the installation was attempted.
Any help is greatly appreciated!
Layne

Only Adobe can tell the meaning of the error codes.
Are you downloading the update or running it from Adobe's site.
Try downloading from here. http://www.adobe.com/support/robohelp/downloads.html
Otherwise this is an installation problem that is supported free. Contact Adobe.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

EMET 4.0 installation fails with error code 1720

On many, but not all, of our systems (Server 2008 R2), installation of EMET 4.0 is failing. Here is an excerpt from the verbose MSI log:
REM kill EMET Agent 4.0 process if running (re-installing scenario) strAppName = "emet_agent.exe"
Set objProces
MSI (s) (A0:50) [10:55:47:325]: Creating MSIHANDLE (27) of type 790536 for thread 6736 MSI (s) (A0:F0) [10:55:47:325]: Creating MSIHANDLE (28) of type 0 for thread 1520 MSI (s) (A0:38) [10:55:47:325]: Generating random cookie.
MSI (s) (A0:38) [10:55:47:325]: Created Custom Action Server with PID 6588 (0x19BC).
MSI (s) (A0:DC) [10:55:47:434]: Running as a service.
MSI (s) (A0:DC) [10:55:47:434]: Hello, I'm your 32bit Elevated custom action server.
MSI (s) (A0:F0) [10:55:47:512]: Note: 1: 2262 2: Error 3: -2147287038 MSI (c) (C8:B4) [10:55:47:512]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon,
ErrorDialog, MSI (s) (A0:F0) [10:55:52:223]: Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (A0:F0) [10:55:52:223]: Product: EMET 4.0 -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could
not be run. Contact your support personnel or package vendor. Custom action _FA2E7A16_A819_4F3A_AB7E_0A039BE81BD7 script error -2147024770, : Line 21, Column 1,
MSI (s) (A0:F0) [10:55:52:223]: Closing MSIHANDLE (28) of type 0 for thread 1520 MSI (s) (A0:F0) [10:55:52:223]: Closing MSIHANDLE (27) of type 790536 for thread 6736 Action ended 10:55:52: InstallExecute. Return value 3.

I've just spent the last 6 hours trying to find a solution to this. All the steps provided by other user never worked. Running the script separately worked just fine (and YES I was running it as admin). Basically I've come up with a workaround.
The section it's failing on is a CustomAction(VBSCRIPT) that the MSI is calling to 'look for' & 'close' emet_notifier.exe or emet_agent.exe. I know it's not there because I manually removed EMET. When you modify the MSI you can pull out the CustomActions
piece that is failing.
Step 1: Modify the MSI using Orca. Orca is provided by MS in the SDK Tools. I found this site helpful for getting Orca installed on Windows 7:
http://blogs.technet.com/b/bernhard_frank/archive/2010/03/15/how-to-install-orca-exe-from-the-windows-installer-development-tools.aspx
Step 2: After installing Orca, right click EMET Setup.msi and select 'Edit with Orca'
Step 3: Find all instances of the Custom Action and Drop the Rows: Find > _FA2E7A16_A819_4F3A_AB7E_0A039BE81BD7. (Right Click each row found and select 'Drop Row'. I found 4 Rows with this entry)
File > Save (or Save As) and Run the MSI.
EMET installed without problems. Since it doesn't actually fix the problem with Windows (it only fixes the MSI), you'll have to modify future releases of the MSI the same way for that particular PC.

Office 2010 Service Pack 2 (SP2) installation failing with error code 0x80070643 and B56

I've been trying to install Office 2010 service pack 2 (32 bit) multiple ways without success. I've tried getting it directly from Microsoft Update, downloading the full file from Microsoft and installing it, using WSUS to deploy to clients, and I've tried
using LANDesk to deploy it. All methods are failing.
I need a solution that doesn't involve touching each PC manually, as I have a feeling this error is going to occur on several hundred PC's in my organization. So far on a group of 15-20 test PC's, every one has failed. We have not had problems with any other
Microsoft Updates before this one.
When I try Microsoft Update, I receive the following error:
Code B56 Windows Update encountered an unknown error.
Below is the WindowsUpdate.log excerpt:
2013-08-06 12:45:33:313 3952 dc4 Handler :::::::::::::
2013-08-06 12:45:33:328 3952 dc4 Handler :: START :: Handler: MSI Install
2013-08-06 12:45:33:328 3952 dc4 Handler :::::::::
2013-08-06 12:45:33:328 3952 dc4 Handler   : Updates to install = 7
2013-08-06 12:45:33:328 3952 dc4 Handler Extracting MSP file stored in CAB officesuiteww-x-none.cab
2013-08-06 12:45:43:671 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:671 3952 dc4 Handler Extracting MSP file stored in CAB proofing-en-us.cab
2013-08-06 12:45:43:702 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:702 3952 dc4 Handler Extracting MSP file stored in CAB proof-fr-fr.cab
2013-08-06 12:45:43:983 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:43:983 3952 dc4 Handler Extracting MSP file stored in CAB clientshared64ww-x-none.cab
2013-08-06 12:45:44:217 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:217 3952 dc4 Handler Extracting MSP file stored in CAB officesuitemui-en-us.cab
2013-08-06 12:45:44:482 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:482 3952 dc4 Handler Extracting MSP file stored in CAB clientshared64mui-en-us.cab
2013-08-06 12:45:44:529 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:529 3952 dc4 Handler Extracting MSP file stored in CAB proof-en-us.cab
2013-08-06 12:45:44:716 3952 dc4 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2013-08-06 12:45:44:716 3952 dc4 Handler   : Batch installing 7 updates
2013-08-06 12:45:46:417 3952 dc4 Handler List of MSPs in transaction:
2013-08-06 12:45:46:417 3952 dc4 Handler   C:\Windows\SoftwareDistribution\Download\29f5035d168bf9e9d0369f84037ff787\img\officesuiteww-x-none.MSP
2013-08-06 12:45:46:417 3952 dc4 Handler MSP final command line: DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
2013-08-06 12:46:42:265 112 600 Report Uploading 2 events using cached cookie, reporting URL =
http://wsus:8530/ReportingWebService/ReportingWebService.asmx
2013-08-06 12:46:42:358 112 600 Report Reporter successfully uploaded 2 events.
2013-08-06 12:47:52:012 3952 dc4 Handler MSP Error List:
2013-08-06 12:47:52:012 3952 dc4 Handler 1: 2902 2: ixfAssemblyCopy
2013-08-06 12:47:52:012 3952 dc4 Handler   : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2013-08-06 12:47:52:012 3952 dc4 Handler   : WARNING: First failure for update {365F23BF-5D31-4811-A197-29C2C0751961}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = InstallFiles
2013-08-06 12:47:52:012 112 938 AU >>## RESUMED ## AU: Installing update [UpdateId = {9C5E43A3-3AE9-434D-B105-A9D7902D5F9F}]
2013-08-06 12:47:52:012 112 938 AU   # WARNING: Install failed, error = 0x80070643 / 0x00000B56
2013-08-06 12:47:52:012 3952 dc4 Handler   : WARNING: Operation failed at update 0, Exit code = 0x8024200B
2013-08-06 12:47:52:012 3952 dc4 Handler :::::::::
2013-08-06 12:47:52:012 3952 dc4 Handler :: END :: Handler: MSI Install
2013-08-06 12:47:52:012 3952 dc4 Handler :::::::::::::
2013-08-06 12:47:52:168 112 5c4 Agent *********
2013-08-06 12:47:52:168 112 5c4 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2013-08-06 12:47:52:168 112 5c4 Agent *************
2013-08-06 12:47:52:168 112 938 AU Install call completed.
2013-08-06 12:47:52:168 112 938 AU   # WARNING: Install call completed, reboot required = No, error = 0x00000000
2013-08-06 12:47:52:168 112 938 AU #########
2013-08-06 12:47:52:168 112 938 AU ## END ## AU: Installing updates [CallId = {87C0C0A5-18CE-45A0-9376-989DCA9CACCA}]
2013-08-06 12:47:52:168 112 938 AU #############

I too have been unable to install the Office 2010 SP2 update on either a Win7 or a Win 8 system. Researching the errors I got led me to discover the following:
1. Many people are encountering errors during the SP2 installation. Some were able to get around it by downloading the self-installing package and bypassing Windows Update. Some were able to get it installed by first doing a Repair on Office 210 itself
first, and then installing SP2. But many others have not been able to install it at all.
2. Apparently a common and insurmountable issue that prevents SP2 from installing is the lack of the MSOCACHE directory. This directory normally gets installed on a machine during the original install of Office, and contains all the install files used
during the installation. Apparently the idea behind creating MSOCACHE was to allow subsequent updates without requiring the user to have the original source CD available.
The problem is that if MSOCACHE is deleted, which is an option many people choose, you can then no longer do any updates to Office.
I am one of those people.
I found a posting that described a way to recreate MSOCACHE from the source CD. I did that, and the SP2 update actually got farther - it started to install stuff but then stopped and asked for a particular file. I found the file on the CD and
pointed the installer to it, but it said the file was not found and quit. So my install still failed.
The last response I got at the Microsoft Answers site was to wait until SP2 is debugged. It's not clear to me this will ever happen, but we'll see.
Birk Binnard http://www.birkbinnard.com

IE11 installation fails with error code 4007 (USER_ERROR_MISSING_REQUIRED_PREREQUISITE)

Hello there
I'm having troubles with the installation of IE11 on Win7 over software deployment: Some clients fail with the error code 4007:
USER_ERROR_MISSING_REQUIRED_PREREQUISITE
All prerequired updates for IE11 (http://support.microsoft.com/kb/2847882/en)
are approved for installation:
2729094
2731771
2533623
2670838
2786081
2834140
However, KB2731771 will not install on the clients with the status: Not applicable. I think, this might cause the problem and I'm wondering, why this update will not install.
Thank you for your ideas and advise.
Cheers,
Simon

Hi,
For Windows update 2731771, please make sure that you've approved the right version for your clients, x86 package or x64 package.
The error indicates that the failed IE installation is caused by the failed prerequisite, so as
Alex_zz mentioned, we can refer to the ie 11 main log to find more detailed information, you can also locate to
%windir%\logs\cbs
%windir%\Windowsupdate.log
to find the detailed information of the failed update.
Yolanda Zhu
TechNet Community Support

Please help !!! After installing 3.1.1 restore failing with error code 2002

Hi All,
I bought my ipod touch 8GB and received on 24th Sep 2009. On the same day at around 18:30, I downloaded itunes in my laptop (IBM ThinkPad - Win XP OS).
Everything was fine, I did sync my ipod with itunes. After an hour or so, I got a popup in my itunes to download a latest software update which was OS 3.1.1, I guess. I downloaded that and it took almost 80 minutes. Then I connected my ipod to the laptop, itunes throwed an alert saying
"itunes has detected an ipod in recovery mode. You must restore this ipod before it can be used with iTunes."
But restore is failing with restore error code 2002. I tried 44 times with all the guidelines mentioned in Apple support site. Restarted ipod, laptop, complete uninstall of itunes and every software, reinstalled itunes and everything, switch between different USB ports and tried everything but nothing worked.The ipod always shows the connect to itunes symbol and nothing else. Alas!! I am writing this. It is seriously very discouraging for the apple product users. I had high hopes with apple’s products. I could not use my new ipod even for an hour.
Please help. The below log is being created after every failure.
I know the below log can help the software guys in finding the issue
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: restore library built Aug 24 2009 11:22:55
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: iTunes 9.0.1.8
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: Software payload version: 7C145
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: iTunes: Specifying UOI boot image
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: phoning home to gs.apple.com:80
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApECID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApChipID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApBoardID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApProductionMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApSecurityDomain
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: UniqueBuildID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: @Locality
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreDeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreKernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreRamDisk
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBEC
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBSS
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: KernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: LLB
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBoot
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: DeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: AppleLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryPlugin
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryFull
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RecoveryMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: NeedService
2009-09-26 21:29:40.932 iTunes.exe[2248:7d4]: received tss response
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-version' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-style' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: operation 44 progress -1
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv radio-error' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: radio-error not set
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: unable to open device_map.txt: No such file or directory
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: production fused device
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: _AMRUSBInterfaceOpen failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a: 1450
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: Recovery mode failed (result = 2002)
2009-09-26 21:29:56.645 iTunes.exe[2248:160]: iTunes: Restore error 2002
Thanks in advance, seriously awaiting for your positive response.
Regards,

THe network access account is needed for accessing network resources during the task sequence or software distribution. During OSD, there may not be a computer account yet for the system to use to access the content. You need to set the NAA.
http://technet.microsoft.com/en-us/library/hh427337.aspx
Jeff

WidgetBrowser installation fail with error code 7 (The storage control blocks were destroyed.)

Client machine is Windows 7 x64.
I am using AdobeApplicationManager tool to extract sources from original Set-up.exe.
Extracted sources contain Build and Exceptions folder. The Build directory contain Dreamweaver.msi and Exceptions contains AdobeHelp and WidgetBrowser sources.
After silent installation of Dreamweaver.msi, i'm tried to install WidgetBrowser but it return error code 7(The storage control blocks were destroyed).
I tried on different windows 7 x64 client but still its not working.
Please help.

Hi,
I have the exact same problem, except I am using 32-bit Windows 7.
Thanks
Rosy_55

DPM Agent Installation Failed with Error code =0x80070643

Hi,
We had an Virtual Machine TFS server 2010 which had SQL server 2008 R2 installed on it.
On this Server we were running an DPM 2010 agent and it was fine.
Then I had uninstalled DPM 2010 agent and try to Install DPM 2012 R2 Agent on this Virtual Machine it gives me error 0x80070643. And for other VM the agent installation is fine.
When I checked on DPM agent logs in Windows/Temp folder it gives me below error.
I had tried with Deleting DPM Registry but still the Problem remains same.
Thanks

Hi,
Earlier the Protected Server had DPM 2010 Agent installed and while Troubleshooting I had already deleted the
HKLM\SOFTWARE\MICROSOFT\Microsoft Data Protection Manager\Setup Registry
And Tried to Reinstall Agent but still it gives same error.
Regards,
Nadeem

Installation failing with error code 1603

[Topic title updated by moderator to be more descriptive. Was: "Please help me"]
i use skype everyday to talk to my friends and it said i need to update a while ago but it doesnt work but i thought that it wouldnt matter and i could still use the older version but now it says i have to use the newer version but it wont let me download it. i go through the update launcher thing up to the point where it says "please wait while skype is being installed. this may take a few minutes" and then a small box pops up saying "installing skype failed; code 1603. a fatal error occurered while installation." i click "ok" and it closes so now i cant use skype so i cant talk to my friends! please help
Solved!
Go to Solution.

Try to clear any currently installed version using this MS Fix It:
http://support.microsoft.com/mats/Program_Install_and_Uninstall/en
If this will still not help, then try this:
http://community.skype.com/t5/Windows-desktop-client/Impossible-to-install-v6-13-0-104-Error-1603/m-...
Be aware that if you want to install the currently latest 6.18.0.106 version, then you should use this msi-installer link in order to extract the Skype.exe and Login.cab files:
http://download.skype.com/msi/SkypeSetup_6.18.0.106.msi

Client installation fails with error: The client version 4.00.6487.2000 does not match the MP version 2.50.4253.3000. The client wil not be installed.

Hello World,
I have this remote server that used to be a sms 2003 secondary site server. We uninstalled the SMS role. And used the server as an SCCM remote distribution point. We also want to install an client agent on that server machine. But no mather how i try
to install the client i always see the same error in ccmsetup.log:
File download 100% complete (17847296 of 17847296 bytes). ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Download complete. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Successfully downloaded client files. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Searching for available transform ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Failed to find resource file 'client.mst' ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
No transform available for this locale. Installation will proceed with no transformation. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Updated security on object C:\WINDOWS\system32\ccmsetup\. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
An MP exists on this machine. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
The client version 4.00.6487.2000 does not match the MP version 2.50.4253.3000. The client will not be installed. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
A Fallback Status Point has not been specified. Message with STATEID='318' will not be sent. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Deleted file C:\WINDOWS\system32\ccmsetup\WindowsServer2003-KB923845-x86-ENU.exe.download ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
I think the installer finds some remenance of the old SMS_MP. When looking i found some remains in IIS . I tried to remove the remains but still have the same error when installing the client. I uninstalled IIS completly. Can someone tell me where the client
installer looks for the MP version? Would it help if i installed an SCCM MP on that server and the uninstalled it (Upgrade the MP)?

Hello Kent, i ran the ccmclean.exe from the SMS2003 Toolkit. It informed me that my system was cleaned. I ran the sccm client setup manualy and found this in the ccmsetup.log
MSI PROPERTIES are SMSSITECODE=AUTO CCMHTTPPORT="80" CCMHTTPSPORT="443" INSTALL=ALL ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
IsFileMicrosoftTrusted Verified file 'C:\WINDOWS\system32\ccmsetup\{4CD82FBB-0AFC-4864-A089-15364DF5F14B}\client.msi' is MS signed. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
Running installation package
Package: C:\WINDOWS\system32\ccmsetup\{4CD82FBB-0AFC-4864-A089-15364DF5F14B}\client.msi
Log: C:\WINDOWS\system32\ccmsetup\client.msi.log
Properties: SMSSITECODE=AUTO CCMHTTPPORT="80" CCMHTTPSPORT="443" INSTALL=ALL ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: INSTALL. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.12C909B6_5F69_4C4D_8EC3_C225C1607933. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.A6940213_CD40_4753_8BA2_E803376DECC3. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.F65FD590_5BEA_48BE_8408_26F7244E8B61. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: WindowsFolder.8AE6A59B_5597_4D75_9BFD_7F566BF56500. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.98C5B086_7EB0_422A_B0A8_674010F525CD. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.4C5E03E8_F8E5_47CB_8FF4_E46FE34D35A6. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: System64Folder.597B26B2_B5D6_40FF_90DA_B8E672626B1D. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: System64Folder.541D9CA5_CE53_4DCE_903A_9B9E5A6EF2C6. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SmsCheckConfig. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:22: SMSValidateClientInstallStamp. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: LaunchConditions. Evaluating launch conditions ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: SmsDetectWindowsEmbeddedFBWF. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: SmsCheckNewRemoteTools. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: AppSearch. Searching for installed applications ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CCPSearch. Searching for qualifying products ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: RMCCPSearch. Searching for qualifying products ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: ValidateProductID. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CcmSetInstallDir. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: BCDSetX64Dir. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CcmSetInstallDirFromCmdLine. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CcmSetPrimaryFolder. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: FindRelatedProducts. Searching for related applications ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: SmsDetectInvalidOrderColocUpgrade. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: An older version of the SMS Management Point is installed. Please upgrade the Management Point before attempting to upgrade the client. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
Installation failed with error code 1603 ccmsetup 8/18/2010 10:48:23 AM 3140 (0x0C44)
Next retry in 120 minute(s)... ccmsetup 8/18/2010 10:48:23 AM 3140 (0x0C44)
Their must be something remaining that ccmclean can't find or can' access so i ran ccmclean /mp. This did some stuff and told me the system was clean again. I reran the client setup.
Guess what
It worked !
Thanxs Kent

Installation of Photoshop update 13.1.2 for creative cloud fails with error code U44M1P7 I need help

I need help installing update 13.1.2 for Photoshop creative cloud, installation fails with error code: U44M1P7. Could someone please help?

Sorry to bother you.
I could find the answer after searching previous posts about this language problem.
Had to change my language in AAM profile and then download PS CS6 again ( english version ).
Then open the actual Photoshop and in preferences > interface you can besides the Dutch also option for English.
restart application and Voila.
Greetz, Jeroen

Photoshop Elemnts 12 for mac updates fail to install with Adobe Photoshop Elements 12.1 Update Installation failed. Error Code: U44M1P7

I get the following error message with Adobe Photoshop Elements 12.1 Update Installation failed. Error Code: U44M1P7
Anyone any ideas please ?

Topgazza please see Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html for information on how to resolve the U44M1P7 error.

When installing cc desktop app installation fails with error code 1

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