When installing CC, I recieve error message 'Download error.Please contact custumer support"
today I'll try to install Adobe CC, so I recieve error message 'Download error.Please contact custumer support". I've search on the internet,and nothing was helpful.
You can perform steps from beginning one more time.
1 )Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
Under Program and Features list , locate Adobe Creative Cloud and uninstall the same.
2) Navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
3) Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Important : Disable AntiVirus and Firewall temporarily.
Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
https://creative.adobe.com/products/creative-cloud
Once the installation process is completed, try loading Apps tab and check,
Still face same issue , create new Admin account on your Windows computer and launch Creative Cloud desktop app and try loading Apps list.
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Launch the Console application in any of the following ways:
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Message was edited by: vinsolo -
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