When installing CS5 Design Stanard I get an "invalid serial number" message. How do I check to see if the SN

This is very frustrating! I can't get my program (CS5 Design standard) to load. I had a computer crash, and I get an "Invalid Serial Number" message every time. I'm using the same serial number that came with the program. What do I do next? I get sent into a loop of Q & A's whenever I ask a question. I have never seen a website with so many links before. Someone said to debug the SN#, but I can't find the link to debug. HELP!!!

When I click on the link I just gave you, this is what I see:
Your last message was ambiguous about whether you had actually talked to Web Chat.
I've been told that Web Chat is handled from the US time zones so if you're in a different part of the world, you may have to accommodate that.
Serial number issues cannot be handled in a forum because (obviously), you're communicating a serial number which would  be broadcast to the entire internet. Also, few Adobe employees are on most of the forums. There are NO Adobe employees on this forum.

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