When is it possible to exchange your iPhone 4s for an iPhone 5s?

When is it possible to exchange your iPhone 4s for an iPhone 5s? After 3 years, my iPhone 4s is no longer working and I have tried everything, including going to the apple store to get it repaired. It will not sync with the music I have on my laptop: new or deleted, and it also skips through songs on itunes on my iphone. It has greyed out songs and won't play any of them. It also changes randomly from vibrate to ring on and off without me touching the switch on the side. It's like my phone is possessed or something. I have tried everything and have decided to soon buy an iphone 5s. Can I get some sort of discount or exhange because the problem is out of my hands? Also, I have recieved a mophie iphone 4s case for christmas. It is buy the iphone 5s, will I be able to exhange my mophie phone case for an iphone 5s mophie phone case?

Apple will exchange your defective iPhone for one of the same model for their standard out-of-warranty exchange price. They will not upgrade you to an iPhone 5S as part of that program. Apple does accept trade-ins toward purchase of a new iPhone through retail Apple Stores in the US. I've not seen the amount they will allow, so you'll need to talk to your local Apple Store. In a few other countries Apple also works with a company who will give you some return on an existing device; select your country as appropriate on this page:
http://www.apple.com/recycling/
Similar programs are available in a few other countries, and some dealers may have their own trade-in programs.
None, however, will give you much for a phone that has hardware issues, if they'll give you anything at all.
I have recieved a mophie iphone 4s case for christmas. It is buy the iphone 5s, will I be able to exhange my mophie phone case for an iphone 5s mophie phone case?
That would depend on who you bought the case from and their return policies. If you bought it from Apple, then you have fourteen days from date of purchase to return it. If you purchased from a dealer, you'll have to ask the dealer about a return.
Regards.

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