When is my fault going to be fixed?

4 years ago we signed up to BT I took 4/5 weeks to get connected after many countless lies of 24 hours or next day. 4 weeks ago we alerted BT to our change or house on the 27th october, giving them 4 weeks to sort us out, they guaranteed we'd be up and running on the 28th an engineer was coming round to sort us out. After he left I connected the router and nothing. .. After an hour on the phone I was told I have a fault on our line and could be 24/48 hours.. I know where this is going, I need this sorting ASAP as in today or tomorrow at the latest, we gave you a months notice to sort us out and you guaranteed we'd be connected. Why is this problem only with bt?

as it says at top of forum this forum is a community forum where customers help customers - your post does not go to BT
the forum mods who are the only BT employees on forum may read your post and offer assistance but it will still be 3/5 working days
have you tried live chat 
live chat
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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