When is the release date for Windows 8.1 update?

When is the release date for Windows 8.1 update?  You know I pay my bill every month so that my carrier can provide me with the best service.  And yet, I don't see any improvement in my service.  It seems like Windowsphone is an inconvenience to Verizon and that is the way they seem to be treating Windowsphone users.  Do you have the new Windowsphone in stock?  No, but it is available online.  Do you have any Windowsphone cases?  No but they are available in the the color you want online.  Screen protectors?  No the 928 screen protector will not fit the Icon, but let me cut up this other one and make it fit.

This is the information I received via chat with customer service.  We aren't all hearing the same thing.
>> Chat transcript removed to comply with the Verizon Wireless Terms of Service <<
Edited by:  Verizon Moderator

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