When is the usage monitor going to be fixed?

I have been getting this message for months now,
"The usage monitor is currently not available for a small number of customers. We understand how important it is to monitor usage, and as you're not able to view the usage monitor we will not charge you for going over your usage limit this month. You don't need to do anything, we'll take care of that."
When is this going to be fixed? how many other people are getting this message?
Regards,
Frogman

I get the same message as you ukfrogman
Only been on BT Infinity for a couple of weeks. Had the usage monitor for the first few days, then it dissapeared and I now get the same message as you.
Cant say that I am too bothered, as I am not on an unlimited package

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Given that "will not charge you for going over your usage limit this month", why would you want it fixed? It sounds like you've been given a free upgrade to unlimited broadband!
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The usage monitor is currently not available

BT.com message...
"The usage monitor is currently not available for a small number of customers. We understand how important it is to monitor usage, and as you're not able to view the usage monitor we will not charge you for going over your usage limit this month. You don't need to do anything, we'll take care of that."
Well, finally BT's complete lack of ability to manage their core business is paying off.....can download/will download.....FANTASTIC!!!
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Hi Guys,
Thanks for raising this. I am sorry that you are having problems with the usage monitor. I would like to sort this out.
Can I ask that anyone having issues, Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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The usage monitor is currently undergoing maintena...

how can I control my spending on the Internet each time you try to see it always gives the same error
The usage monitor is Currently Undergoing maintenance. Please try again later.
I hope not to be charged for exceeding my limit is 10 gigabytes

ruyaugusto wrote:
how can I control my spending on the Internet each time you try to see it always gives the same error
The usage monitor is Currently Undergoing maintenance. Please try again later.
I hope not to be charged for exceeding my limit is 10 gigabytes
Hi. Welcome to the forums.
Have a look at my shortcuts (link below) options 14d-14j, hopefully one of them will work for you.
http://www.andyweb.co.uk/shortcuts
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