When is unlimited calls + unlimited broadband = na...

Hi,
have just moved over to BW broadand and chose option 3: http://www.productsandservices.bt.com/consumerProducts/displayCategory.do?categoryId=CON-TOTAL-BB-R1
I chose this to get
1. unlimited calls
2. unlimuted broadband
3. a new phone for my study - the home hub phone seemed to do nicely
You can imagine my surprise when I checked my bill online and saw that I was being charged for calls from the home hub phone.
Despite the Ts&Cs and "legal stuff" not mentioning this, they charge for broadband calls during the day M-F as part of broad bank talk packge. How misleading.
I'm going to compain to the ASA and Ofcom.
I spoke to a defensive call centre agent who said that even it it wasn't mentioned in the "the legal stuff" on the web site prior to hitting the "sign me up" option, it was clearly stated when you ordered. Is this not misleading, dishonest advertising? We'll give you a "free phone" with "unlimited calls" and "unlimited internet access" but if you want to make a call with the phone supplier, it goes over the internet and we'll charge you for it! I'll stick with Skype....
Am I being unreasonable here?
Mike

Hi!
Yes I agree this is misleading.
~IF u hit 5 before dialing from ur BT Home Hub phone you will use ur landline.
I am miffed by their complex bundling, as I now have a landline with Anytime, and a seperate BB Talk with Free evening & Wknds. I only wanted ONE line!
~I will endeavour to get the difference refunded. They also automatically extend ur homephone contract by 6months to 18months!
I hope you get a r4esult with this,
Regards,
MidnightXp

Similar Messages

Changing to the Unlimited Broadband and Calls Cont...

Hi,
I have been looking at the Unlimited Broadband and Calls contract, and at the moment I have broadband provided by BT and have the phoneline provided by BT, but its not on a contract. I was wondering how I would go about changing to the Unlimited Broadband and Calls contract, do I just sign up for it online, or do I have to cancel what I have now and then buy the contract?
Also, this is going to sound mad, I know, would someone have to come out to set it up?
Before I do change to the Unlimited Broadband and Calls contract, has anyone had/heard of any bad experiences with this contract?
Thanks again in advance
~Iamnoone

You might find it easier to phone the sales department.
Do not cancel your existing broadband and phone - it will only cause problems. You may even be charged a £30 cancellation fee.
There should be no reason for anyone to visit if you already have BT phone and broadband.
Play it right, and you should be able to get a new Home Hub and a significant discount on what you are currently paying, as if you were a new customer. If you don't ask, you don't get.

Unlimited Broadband, and Evening & Weekend Calls

Hi All
I'm considering moving over to BT onto their:
Unlimited Broadband, and Evening & Weekend Calls for £25 per month.
Is this service truley unlimited? i.e. no caps on the total amount of downloads and no throttling / caps on the lines speed?
Many thanks

During peak times the download speed may decrease as more people come online. Your connection speed will remain the same.
Actual connection speed depends on the quality of your phone line, and your own internal wiring.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Is "Faster Unlimited Broadband" the new name for t...

Before ordering it online, can I just confirm that Faster Unlimited Broadband and Evening & Weekend Calls (which costs £20 for first 3 mths and then £26 thereafter) is the fibre optic option whereby an engineer will call to fit a fibre optic cable?
The estimated speed of this option when ordering (9.1 Mbps) gives the same speed as that quoted by the wholesale checker which states: "test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line of 9.1 Mbps and upstream line speed of 1 Mbps."
I previously thought I'd have to call 150 to order this fibre service but now it looks as though I can order it online.

basically it is infinity but for people where there speed estimate is 15mb - seen it called infinity option 3. there is a post on speed/connection board by strontium90 which will give an idea
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Unlimited broadband / total broadband option 3

Hi, can anyone tell me if the totally unlimited broadband free for 6 months £16 month after is the same as the bt total broadband option 3 ? i ordered the unlimited but in my account it says total broadband option 3 ? are they the same package?
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By the look of the BT website, there is no longer BT option 3. There seems to be BTunlimited and BT unlimited extra. The BTunlimited extra looks like it is the same as the old Option 3. If you are only paying £16 then it looks like you are on BTunlimited.
To be sure you should give customer services a call and they will confirm what you are on.
Follow this link to contact them.
https://bt.custhelp.com/app/contact
EDIT: I have noticed that you have also posted the same question on the BBQuires board. To avoid confusion you should only post once.

Upgrade to BT Unlimited Broadband Extra at a disco...

I've received an email from BT which starts:
'Last month you had to pay a bit extra for going over your monthly usage limit. You don't want that, and we don't want that – so how about a really special deal on unlimited broadband? We'll give you totally unlimited broadband and Unlimited UK* Anytime Calls for only £23 a month plus your usual line rental throughout. That's £5 lower than normal. You won't see this price advertised.'
I'm already on unlimited, I didn't pay any extra last month, I'm already paying less than the offer.
This is at best misleading, and at worst a blatant lie to try to get me to pay them more money.

I have received one of these and TBH it looks pretty genuine to me, it arrived on my email address that normally does not get any junk or spam, it has all the BT logos on and links to BTcom   the letter is signed by -:
Libby Barr
Managing Director, BT Sales and Service
I did get an email last month as I had used 7Gb of my 10Gb cap and I have been contemplating upgrading to unlimited.
I have not clicked any of the links within the email but TBH it looks very genuine to me.
I hope someone from BT can confirm whether it is or not
Below is what the email states (I have removed the HTML and links)
Hello,
Last month you had to pay a bit extra for going over your monthly usage limit. You don't want that, and we don't want that – so how about a really special deal on unlimited broadband? We'll give you totally unlimited broadband and Unlimited UK* Weekend Calls for only £18 a month plus your usual line rental throughout.1 That's £3 lower than normal. You won't see this price advertised.
Do loads more online and never worry about extra charges
You can get carried away streaming movies, watching Catch-up TV, downloading music and playing games all day, every day without having to think about usage limits. And unlike some providers, we'll never slow you down even at busy times.
Get extra broadband features and calls too
•    To help protect your computer from malicious viruses, BT NetProtect Plus security software is included.2
•    Your BT Cloud storage will increase from 2GB to 50GB to help keep your precious files safe.3
•    You'll also get Unlimited UK* Weekend Calls for landline calls to your family and friends and 0845 and 0870 numbers.4
Get rewarded today
To upgrade to totally unlimited broadband and Unlimited UK* Weekend Calls for £18 a month, click below now.

Upgrading to Unlimited Broadband issues.

Hi,
I am currently on the bt total broadband 10 GB package and would like to upgrade to the Unlimited Broadband package. When I try to upgrade online the only options it eventually gives me is the current package im already on and the unlimited broadband 'extra' package which I dont want, I just want the 16 ppm unlimited package not the extra. Any ideas?

The same happened to me - although I was on option 2. I contacted 0800 800 030 as below. It took over an hour to get through - possibly due to the BT Sports launch - but when I finally did I was offered unlimited BB for £13.25 per month.

Unlimited broadband

I signed up for a unlimited broadband office package and have found it's not unlimited even though I have never hit my fair usage policy I am still traffic managed because I am a high user (that why I went for unlimited)
I am capped between 6pm and midnight but this isn't due to fair usage policy but a separate policy (which is section B of the fair usage policy) stating that an unlimited account can be network managed if your a high user (why by unlimited if your not a high user?)
been trying to get my mac code for 2 days but because I am only a little business it takes twice as long.
This only came to light after complaining from October 2010 until a couple of days ago
and the service you get when you question their policy is beyond a joke 4 times phone put down on me, attitude of the customer services what a joke

This forum is primarily for residential broadband issues.
There is a BT Business forum here BT Business
You may get a better response there.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Upgrading to Totally unlimited Broadband and I alr...

Hi, I want to upgrade to Totally unlimited broadband (not infinity), and keep the anytime calls I have, just chatted online with an advisor who says totally unlimited alone will be £28.75, not including the anytime phone calls, and suggested I talk to the sales team, about deals, but I am hard of hearing, can anyone help me with what it would be in total for the month, I am on Calling Plan Unlimited Anytime Plan and Broadband BT Total Broadband Option 1, Thanks
Emma

Hi auntsally,
If you fill out the contact us link located in the about me section of my profile we can take a look at this for you.
cheers,
Chris
BT Mod team.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT released another Totally Unlimited Broadband pa...

Hi
I have recently upgraded to the top normal broadband package BT just released at the start of
this month Totally Unlimited Broadband extra which is priced at £21 per month + Line rental
from £10.75 and this was their top normal broadband package on their website.
I have just noticed today BT has just released yet another Totally Unlimited Broadband
package just a day or two ago called Faster Unlimited Broadband which is priced
at £26 per month + Line rental from £10.75.
Looking at the description of both packages on the website below, they are identical and
have the exact same features and up to speeds thought the new just released Faster
Unlimited Broadband package for some reason is 5 pounds more per month.
Does anybody know what the difference is between the Unlimited Broadband extra
package and this new Faster Unlimited Broadband package?
http://www.productsandservices.bt.com/products/broadband/packages
Thank you for the response.

Unlimited Broadband extra
You get 50Gb cloud, and Netprotect included.
Can`t see a Faster Unlimited Broadband package.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Unlimited Broadband Data Plan...what's it worth if you got-ta-have it?

I have an unlimited broadband data plan that I used in an air card, and I'm not using it. The online VZ rep said the plan could be transfer to another customer. My plan is $60, and the new plans don't even offer unlimited. 10GB cost you $80 + $10 for every gig over. Who or what would require 100GB, 250GB, or 1000GB per month. I need to find that guy, because I've got a deal he'll love.
Thanks guys,
K8S

Wow, I have two phones due for upgrade in April. I was hoping that with these two at home and the 10Gb data plan on the modem I wouldn't have any issues living with the 10G cap since I could do big streams, like Netflix, on the phones and wouldn't hit the modem limit under normal circumstances. If I can't use a phone with an unlimited plan to watch Netflix a few times a month what good is the unlimited plan? I'll keep an eye on the VZW forums and see if others are getting throttled regularly and for what kind of traffic. Other than P2P I can't see how legitimate downloads or video/audio streaming use should ever be throttled.

Is Unlimited Broadband to cost more

I saw this on the BT Broadband Website :- The standard price for BT Unlimited Broadband ends 16th December - Does it mean that Broadband prices are rising, or just that package deal is ending?

I would imagine it will make no difference. You could try Live chat, they may be able to answer that.
Link to live chat
https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

Why am I only being offered unlimited broadband ex...

I need to upgrade my broadband package as I went over the 40gb limit last month and was charged £35 (my fault!)
I have tried tochange to unlimited broadband but the only option offered to me ONLINE was unlimited broadband EXTRA which I dont want or need!! This costs an extra £5/month from the standard unlimited (£21/m as opposed to £16/m)
WHY???????????????
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well worth the effort the prices shown on the web page relate only to new customers to BT not upgrades or contract renewals
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Re-contract to TOTALLY Unlimited Broadband

Hello
I have unlimited broadband and my connection is traffic managed at peak times on certain type of traffic which is annoying. I would like this removed as I've read is possible.
I'm currently on a half price deal with a few months left to run on the discount. Can I recontract now and retain the discount?
I spoke to BT on the phone and the lady didn't really have a clue what I was talking about. I then got hung up on accidentally it seemed.
Is there a better channel to use to get this sorted?
Thanks.
Solved!
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Hi jamesgmg,
Welcome and thanks for posting. If you can’t get through to the options team (thanks gg) I’m sure I can help with this. Drop me an email with the details. You’ll get the ‘contact us’ link in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband connection drops when a phone call is re...

Hi
I am new to this forum so please let me know if I don't supply all the necessary information.
For a couple of months now we have had a consistent problem with the broadband connection dropping when an incoming phone call is received, prior to this it had been fine for a long time. After making the normal user checks, as recommended by BT, the problem persisted. A BT engineer visited my house and was able to reproduce the fault at the master socket. He traced the line back, via the manholes under the street to a connection box outside the village. After working hard for four hours he seemed to have fixed the fault and was able to demonstrate streaming video uninteruppted by an incoming call. He told me that he had solved the problem by re-routing the line, he also replaced the mark 2 router with a mark 3 router. Twenty four hours later the problem returned and is again absolutely consistent - even with just the router connected to the master socket the broadband light will go out when an incoming call is received. On phoning the helpline I was told that there was a problem at the exchange, which should be fixed within 24 hours, but it wasn't and I didn't hear back. Further investigation showed that both of these issues had been marked as resolved. We are a long way from the exchange and have had a history of problems with both the line itself and the exchange. In the past the hard working BT engineers have always managed to get things sorted out when they have visited.
This time I am struggling, as I can't seem to find the right approach to BT to persuade them to build on the work that the engineer who came out so recently did - I always seem to end up describing the problem from the beginning and then being told that it is my internal wiring that is at fault, nobody will acknowledge any of the work that has been done by the engineer that visited or the person that approached the exchange.
Sorry for such a long post, but it is very frustrating - I have considered changing the phone number so that nobody can make any incoming calls, but then I would have no phone!!
Any ideas would be gratefully received.

Hi John
Thank you for your very prompt response. Clicking on that link does not show up any problems in my area or with my line. I have limited technical knowledge, but what you say about high resistance does fit the facts. We have had a lot of problems over the years, most of which have been traced back to faults between the box at the edge of the villagae and our house - we have had the line replaced more than once, although I'm not exactly sure what that involved. In the past the fault that recurred was very slow speed and dropping of the broadband connection, this is different now in that the speed is actually now quite good for our area, but the connection drops when a phone call is made or received. I did have the fault logged with BT, but it has now disappeared from "track faults" without being resolved.
When everything is working it is a very good service. My friend in an isolated village in North Wales had BT broadband as soon as his local exchange was enabled. It has provided faultless service ever since, at a higher speed than I can get on the outskirts of a major city.
Thanks for the support, it has made me feel much less isolated - I'll keep reporting it.
Regards
Richard

Speed if switch to BT Unlimited Broadband

My ISP is currently TalkTalk and I get a regular download speed of 14.5 Mbps and never experience any significantly lower speeds e.g. I can stream internet video to my TV in the evening without problems. The Availability Checker for my exchange is this:
Telephone Number xxx Exchange HENLEY-ON-THAMES is served by Cabinet 8
My router says my ADSL mode is ADSL2+ (G.992.5).
For various reasons I am thinking of moving to BT on its Unlimited Broadband package (I know fibre is available but I do not need it).
I don't understand whether it's BT Wholesale kit that provides my current service or TalkTalk's equipment somewhere, and what (if anything) would change from that angle if I switched - but my question is this: could/should I expect to get similar download speeds (which is what I want) if I switched to BT? Or is it not possible to know or predict in advance, and I just have to take a chance?
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TT have there own exchange equipment so that would be a change but I would still expect a speed simialr to your current speed - the checker says about 12mb but gives range up to 17mb
don't see any FTTC mentioned suggestion no fibre on your cab unless you have deleted the 2 lines
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When is unlimited calls + unlimited broadband = na...

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