When is Verizon going to take care of its paying customers?

I have a droid 3 and a thunderbolt. My droid 3 has been replaced 3 times. The current replacement that i now have in posession is no better than the one that i have yet to send back. I told the man (customer service) that i would like a different phone since i have no luck with motorolla droid 2, and now 3. He offered my a cheezy samsung touchphone and a droidx2. Upon offering me the droidx2 he also stated that I would have to come out of pocket for a back plate and a battery. I am so tired of all these phone problems. I pay good money for this service and i am constantly having to spend more, especially in terms of time of which is the most valuable resource that we all posess. Countless minutes on the phone with your customer service agents, restarts, time setting everything up, etc. You guys have to be kidding me. In all actuallity you guy should be willing to bend over backwards in order to retain your consumers. I would like to hear back on this from someone that can actually help. Take all the $ and the time that i have spent with you on the phone and mulitply that by my rate of pay and you will see that i have probaly paid for at least 3 motorlola Razerx or whatever your top phone is. I am not asking for a Razor I am asking for a little old fashioned customer service. I will go to AT&T for next term and contact your shareholders if this matter is not resolved in a timely manner. Go HTC!!!! Have not really had a problem with my thunderbolt.

Obviously, they TRIED to help ...a big A for effort. If you're the kind of person that is happy at attempts, trying etc... Good for you. I myself am a fan of results. You kind of sound like they do, you have many words with no real solution. I am not here to talk about a "simple agents" performance, for they do all they can and were more then courteous. I am aware of that. No questions asked you say??? How about all the minutes out of my personal time invested in this? You must work for verizon. If you have a solution, it is very simple. Maybe the corporate office should contact me.
<Personal information removed for privacy per the Verizon Wireless Terms of Service>
Message was edited by: Verizon Moderator

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When is Verizon going to add coverage where they currently have no service?

I am living in an area in Texas where I get great 4G coverage, but that is the only service I receive. My husband travels and is constantly in areas where there is no coverage at all. When is Verizon going to increase their coverage so they are everywhere?
Also, I need additional services, but they are not offered by Verizon in my area? Why do I have 4G coverage, but cannot get FIOS for home or any business services?
If not resolved by the time my contract ends you may lose a long time customer who moved here from AZ where service was excellent.

Thank you Ann, but that does not explain why I am currently out of touch with my husband who has 0 service with his cell phone. We both have the same phones and if he had an AT&T phone he would have coverage. If Verizon Wireless doesn't step up and increase their coverage we may move to AT&T so we have coverage within our entire state.
It was my belief that Verizon Wireless was owned by Verizon the wireless just being one of many services they offer. When I call for assistance I am speaking with Verizon, not just Verizon Wireless. When I want help for my phone in person I go to a Verizon store, not a Verizon Wireless store. So to me, they are one and the same. It is the same with AT&T. It is bad enough AT&T is the only internet service I can get, but it looks like I will be going to AT&T for the complete package if something is not done soon about Verizon's lack of coverage in Texas.

When is Verizon going to push OTA Android 5.0 for VS985? Rest of the world has it - why not US?

Seems Verizon is one of the last to push this to their customers. Come on Verizon, we were stuck with 4.4.2 on release day and you have done nothing for us except that stupid video call update you pushed a month back.
Hell, even straighttalk pushed 5.0 to their customers already.
We pay more for less with Verizon - hell I am paying almost 150 a month for ONE LINE. Since we are paying premium we expect premium.
No crap about "we have to ensure it works on our network". You guys have had 6 months since Developer release and 2 since LG Released final code. It doesn't take 2 months to test it on one device.
Stop dragging heals and take care of your customers for once.

digikiwam wrote:
To quote Verizon on the same question from PwrPak (just 5 days ago).
"We are dedicated to offering you the very best device experience, PwrPak! At this time, we do not have information regarding a future software release for the LG G3. I apologize for any inconvenience."
1. I am an Automated Software Test Analyst. What is that? I build code to run automated tests for the purpose of testing software prior to release.
2. Ever heard of Agile Testing? We run software releases, built, tested and promoted, in two to three week sprint sessions. It doesn't take 2 months to test software. Heck, it doesn't take 1 month to test software built for a specific device (in this case LG G3).
3. It was released in Poland as initial test and Korea once Poland was ok. Korea is not a small market for LG G3 -I think you over-estimate the number of people in the US who have the LG G3. The reason it was released in Korea is two fold - 1. It's the home of LG and 2. There aren't the same carrier restrictions that we face here in the US.
The problem my friend is not location or volume, it's the carriers themselves. The software may be just fine to release, but if it detracts any of Verizon's services where it might expose ways for users to get the same services for free or reduced- Verizon will crunch the release. Only when Verizon is absolutely sure it's bottom line won't be affected, will it release the OTA. This is the same reason the VS985 shipped with a locked bootloader - it's all about protecting Verizon's ability to charge it's customers for what has become one of the most expensive services in the US.
It's all about the Greenback and nothing about the OS Stability.
Amen!

When is Verizon going to................

My plan is almost up, so with these economic times, I am obviously doing some research. I see other companies doing GREAT things for their customers, but when I ask Verizon if/when they are going to do them....I get silence. A few examples:
1. Roll-over minutes...is this in the future plan?
2. UNLIMITED mobile to mobile, regardless of company?
3. Nights and weekends at 7 pm (not 9 pm...who does a majority of their calling after 9pm??)
These are the 3 big ones I am seeing other companies doing for their customers. Will Verizon step off the schnied and do better for their customers, or are they going to stick to their monopolisitic ways and just stick it to us customers and keep advertising the greatest?
Personally, with us on the verge of a depression (gas prices are going up again folks....but that's a whole different topic in my world) when will Verizon step up and show us they WANT to keep us?
Just a short rant...hoping someone from Verizon reads this and can address it.

While I disagree with much here, I will say that you made a great point. Customers have shown that they will gladly go with an inferior service or product if it means getting a few dollars worth of savings or another small perk, which is interesting to say the least. The companies that are offering these services often do so as a means to stay competitive against a company that offers better reliability and, through clever advertising and rhetoric, customers are convinced that they are lacking something substantial.
As for the three points that you mentioned, VZW has been testing the Mobile to ANY Mobile calling plans through select customer markets; this could be implemented sometime in the future, but nothing has been stated formally. Next, Rollover Minutes are silly and only seem like a good option when looked at superficially. The point that VZW Reps will often make is that if you have minutes that are constantly rolling over, then you are probably paying too much for your price plan; if you only have a few minutes that are rolling over each month, however, does it really matter? Usually, also, Rollover Minutes have expirations and do not transfer into the following calendar year period, which eliminates any of the benefits of saving them. Monitoring your minutes at least once near the end of the monthly cycle and backdating a price plan change to accommodate overages is usually a better alternative. I would like to see a 7pm nighttime minute start time come into effect, but this isn't as much of a big deal.
Finally, I hear about problems with Customer Care lightly, but it is not the majority. The problem, which is true of most businesses, is that the customers who have problems are far more vocal than those who are satisfied. People, being easily influenced, are more likely to pay attention to the most vocal whether they have actually had problems or not - we saw this in school in a way. The general consensus is that VZW is very good. Most of the time, though, when I hear of problems with Customer Care, it is on the heels of the customer not getting what they want or think they deserve and treating the reps like garbage; this is more common than anything. People who complain about this are usually trying to get credits, discounts, and whatnot that are unreasonable. Rarely is it an actual problem with getting help. There is an easy way to assess this, though: VZW has +90 million customers, how many people have you heard with problems pertaining to VZW or their Customer Care? It is likely that you are only hearing this from a small fraction of a percent. History shows that these same people are usually people who will call in frequently for assistance and refuse to use any of the self-service options that are readily available, which increases overall dissatisfaction. Nevertheless, the common view is that the problem of a tiny percentage is an actual indication of a problem with the company, but this is not the case. Most do not have one single problem with the company and, upon calling in for help, get their questions answered efficiently and professionally.

When is Verizon going to offer the iPhone 4 8GB for free with 2 year contract extention?

Just wondering when this was going to happen. My wife is due for an upgrade and I'd like t wait and get the iPhone 4 for free rather than paying 100 bucks right now and extend the contract for two more years.

clemson2012 wrote:
Also....whats the deal with there not being an option to chat with someone from Verizon about simple questions like this.....geez.....this is really aggravating.
Well, it's a simple question and I can tell you the answer you would get. "We have no information"
In general, businesses don't tell you "Don't buy now. Wait X weeks and it will be cheaper".

When is Verizon going to provide Android v4.3 API level 18?

Google released Jelly Bean 4.3 API level 18 on the 24th of July 2013. When is this going to be provided for the Droid 4? Mine still has Android version 4.1.2, which was released a year ago, and lacks support for low energy Bluetooth and many other new features.
It is unacceptable for Verizon to lag so far behind the Google developers, especially since Google bought Motorola.

Likely never. The only phone on 4.3 right now period is the Nexus 4, and the new Nexus 7 tablet has 4.3. The GPE Galaxy S4 and GPE HTC One are probably next in line to get the update, along with possibly the Google Play version of the Galaxy Nexus.
non-Nexus/GPE phones, if they get the update, will lag behind by 6 months to a year, minimum, as normal.
Your Droid 4 was released on 2.3, updated to 4.0 then 4.1, it's already seen RIDICULOUSLY more support than the average android phone will ever see.
Many of the "new features" you refer to require hardware your Droid 4 doesn't have, for example updated versions of the bluetooth hardware inside to conform to the newer bluetooth standard, or require drivers to support the features that haven't yet been written for the particular chipsets and components used in your Droid 4.
Most phones, if they get an android software version update at all, get one update in their life cycle. Yours has seen two, be happy to have gotten the updates you got.

When is Verizon going to fix all of the things they broke with the latest update?

Dear Verizon Wireless,
    I have been a customer for many years and for the most part have been satisfied with your service, but what happened to my Note 3 after the latest update is unacceptable. I see many people in this forum with similar issues that are getting stock answers that don't really address the issues, and show a lack of interest in solving the problems, and helping your customers.
     I received my Galaxy Note 3 at the end of March, and I loved it. It was very reliable, fast, and I could go a whole day on the battery (Most of my days last at least 18 hours) making calls, streaming audio or video, even sharing my broadband connection with my tablet once in a while, and still show the battery was 50% charged. Until I received the 4.4.2 update on May 17th.
Immediately after the update (which I installed that morning, fresh off the charger) the battery only lasted until around 7 PM, when I plugged it into the charger first it didn't recognize it was even plugged in, and later kept telling me that I should use the original charger and cable for better performance.
The clock showed the time as an hour later, I had to manually set the time zone instead of using the "obtain time zone information from the network" feature.
The alarm clock randomly decides not to go off, this morning at 9:30 it still showed the alarm was set to go off at 8 am, but didn't.
Yesterday while a mile from my house I received a notification that I would be charged extra for data usage while roaming outside of the U.S. and asking did I want to use it or not, while It had already disable my data waiting for a response, this would be useful if I had been outside of the U.S. and not at home.
     Don't tell me that my 45 day old battery lost 80% of it's functionality overnight because periodically they need to be replaced, while that is true it happens gradually over time and not within a 24 hour period. The other problems, while somewhat minor, are still annoying and detract from the reliability of this device. Not getting up on time because the alarm is unreliable is a big issue, I've used the alarm on my phones for 15 years without serious issues, and today I will be buying an alarm clock..
     I've worked 30 years in the IT field, many of those helping people resolve technical issues and I know how to tell the different between user configuration issues and broken software, If you don't have a real answer to mine and other peoples concerns on this forum then maybe it is time to escalate this issue to someone that was involved with building this update.
     I don't want to restore my phone unless it will actually solve the issue and not "lets see what happens when you do", because it would take me hours to reconfigure all of the software on my device. Removing the update is probably not an option, so what I really want to know is when will the update be pushed that will fix these issues?

    Frustrated_liz,
Hearing about all of the issues going on is upsetting to me, and so I can only imagine how you're feeling. I'm sorry you have to go through this experience. How hot is the phone getting? Hearing about it overheating is a huge safety concern and I'm worried. Have these service issues been going on since you got the phone?
SarahO_VZW
Follow us on Twitter @VZWSupport

When is verizon going to upgrade fios speed tiers?

I'd like to upgrade my speed from 35/35 plan. Does anyone know when Verizon is going to upgrade the fios speed tiers? Compared to cable co docsis 3, fios is starting to look and feel slow.

Verizon does have higher speed tiers if you really want the additional speed. Their 50M/20M package is certainly feeling dated since it hasn't been updated in... 5 years? but they did introduce a 150M/75M package for a good deal of money a month, as fast but unfortunate as that might be. Now if what you're asking for is a speed boost on all the tiers, Verizon tends to boost the speeds every year to a year and a half. Lately these boosts have been silent. The 35Mbps tier, for example tends to clock in 43 or so Megabits on the download and about 38Mbps on the upload. Since you have that package, I'd check to see what you're really getting.
I would like to see 50Mbps/20Mbps go to 100Mbps/100Mbps sometime in the near future, though. 150Mbps/75Mbps goes to 250Mbps/250Mbps. That'd be very nice to see and by no means will DOCSIS 3.0 get that kind of upload any time soon.
As it currently stands, the highest DOCSIS 3.0 package available to me is 50Mbps/5Mbps. FiOS's basic package in my area still beats that plan in upload by an additional megabit. The legacy 50Mbps/20Mbps speed smokes that cable connection in upload, and is also $20 cheaper a month believe it or not.
Here, the packages run as follows:
1Mbps/384kbps DSL > Runs at 1Mbps/340kbps. Comparative Cable package: 768kbps/128kbps. ($25 for DSL and Cable).
3Mbps/1Mbps > Runs at 5Mbps/2Mbps. Comparative Cable Package: 10Mbps/1Mbps ($30/m FiOS, $40/m Cable).
15Mbps/5Mbps > Runs at 20Mbps/6Mbps. Comparative cable package: 15Mbps/2Mbps (~$50/m for Cable, $45 FiOS).
25Mbps/25Mbps > Runs at 30Mbps/26Mbps. Comparative Cable package: 30Mbps/5Mbps ($60/m for Cable, $55/m for FiOS).
35Mbps/35Mbps > Runs at 43Mbps/38Mbps, available if you have Phone or TV with FiOS. Comparative Cable package: 50Mbps/5Mbps (Same price as the 25Mbps for FiOS, Cable is $100/m).
50Mbps/20Mbps > Runs at 51Mbps/20Mbps. Comparative Cable package: 50Mbps/5Mbps. ($80/m FiOS, $100/m Cable)
150Mbps/35Mbps > Runs at 155Mbps/75+Mbps. Comparative Cable package: 50Mbps/5Mbps ($200/m FiOS, $100/m Cable).
So I guess it really depends on what market you live in, I guess. A Comcast or Cablevision market i'm sure would have higher speed Cable packages, and in the case of Cablevision, ones that cost less and that would be where I'd expect Verizon to boost speeds. Other than that, FiOS does have the overall edge in my area regardless, as long as you don't cheap out and go with the unadvertised packages.
========
The first to bring me 1Gbps Fiber for $30/m wins!

When is Verizon going to update their technology?

Has anyone else noticed that Verizon hasnt updated their technology to match either Dish or Direct TV? I dont know about you but 500gb DVR is not getting the job done for me anymore not with HD recordings a couple of sports events and its filled. With most people not watching live TV anymore and choosing to record everything to skip commercials and long intros plus end of commercial updates these days my DVR is straining to stay under 100% capacity. I have used DISH's new Hopper system and love it recording 8 different channels in prime time is real effective because with only two tuners in the FIOS system I often have to make a decision what to watch and what to get off the internet. In these days the technology exists so that I dont have to download content from the internet I should be able to get it right off my DVR. One solution would be to store all primetime shows in the video on demand so it would not have to be recorded through the DVR this would save Verizon a ton of money having to update all the DVRs to newer technology.
When Verizon went to a system that required users to buy their own Hard Drives to increase storage size I knew right away that would fail, shifting the cost from Verizon to the home user was a very poor excuse for not wanting to spend the money to update the equipment. I dont know why verizon doesnt use the internet for storage and live updates of its scheduling, Verizon has always had a problem with its TV guide system not being up to date especially with live programming many times the end of the game is lost because it ran too long for the DVR guide system to handle. Of course the fix is to just record the next show right after the game so you get the overtime or overage but this is a poor way of handling it when its not necessary. Wake up Verizon or watch the competition eat you up!

I dont know about Directv, but DIsh's DVR give you much less space then stated because much of it is reserved for their use.
Still Verizon has been showing some new technology planned for the next models, but full specs or time frames are not nailed down.

When is Verizon going to fix the note 3 issue

My phone is useless. I am very upset. This is my 2nd phone, i have changed the sim card, factory reset, they tested my battery. There is something wrong with the phone
Please fix this ASAP or send me a new phone. I am a long time customer and very upset I may lose my job for missing the calls i missed this week

Frustrated_liz,
Hearing about all of the issues going on is upsetting to me, and so I can only imagine how you're feeling. I'm sorry you have to go through this experience. How hot is the phone getting? Hearing about it overheating is a huge safety concern and I'm worried. Have these service issues been going on since you got the phone?
SarahO_VZW
Follow us on Twitter @VZWSupport

My camera app is dissepering..where can i get it back and how,,,strange i see it when i am going to take a photo...no camera app?????

I have get a problem...my cam app has dissepered it is gone...i don´t know how that can hapen....did anyone know how to get it back/ love you..Guldeken

Thanks for your help
You are correct, in settings I can gain access to my apparent.
What I went on to do was "reset" my app screen in settings and all my apps came back on the home pages.
I understand that we only have twelve home pages but you can make files that contain many files on the home page by superimposing file icons while in file moving mode.
Thanks so much for your help
George

The front camera of my iphone5 is not working if im going to take selfies. Its only working on facetime. So idont think the front camera itself is defected. Confusing

its really confusing. I can only use the front camera of my iphone5 for facetime. But if im going to use the camera or third party camera apps like camera 360, wechat,skype etc. the front camera is not working. coz if the front camera is totally defected, it should not be working when using facetime right

I need help guys. What should i do? I already reset this phone but i still have the same problem

When will Verizon get competitive with Comcast

I live in the central Virginia area. I have friends with Comcast that now get Picture-in-Picture (PiP) with their DVR. They don't have to do anything special except push the PiP button on the remote. No special wiring, no splitting the cable, etc. When is Verizon going to offer the same service???????

Justin wrote:
Reaper wrote:
FiOS HD DVRs have dual live buffers so adding PIP would simply be a matter of writing the software (software is far easier to deploy than new hardware).
I don't know one way other the other whether it is possible or not with Motorola DVRs, but a post in this thread by KenAF says not, and I have found him to be very knowledgeable:
http://forums.verizon.com/vrzn/board/message?board.id=FiOS_TV&message.id=4954&query.id=45200#M4954
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
KenAF is always saying that the Motorolla hardware won't support this, that or the other (16:9 guide, external hard drives, PIP, etc...) due to a lack of adequate memory. His argument usually is essentially that no one else is doing it with this equipment so FiOS can't either. I don't believe that for a minute. Software solves a lot of problems and there are always smarter ways to get it done.
The hardware seems fine to me. With the right development effort, I'm sure that Verizon could make PIP work.
Message Edited by Reaper on 04-23-2009 01:37 PM

Hi I can't update my apps when I try to update it asks for password when used it goes back to update. I think I'm not alone and have tried changing date switching off signing out and in and rebooting. Is there a solution or do I need to take it in?

I can't update my apps each time it asks for password when entered it goes straight back to update. I don't think I am alone in this. I have tried changing the date, rebooting, switching off and on signing out and nothing works. Does anyone know of a solution or will I have to take it to an apple shop. My misses has no trouble with her updates, they are both on iOS 6. Hope someone can help.

Tried that just said cant connect to iTunes Store which was different.

When using iPhoto to buy photo books, is Apple going to take ownership of my photographic material?

Hi,
I like iPhoto for its features and ease of use; however, I'm unclear on its privacy policy.
When using iPhoto to buy photo books, is Apple going to take ownership of my photographic material?
Can Apple use my pictures to advertise Apple products or services?
I've asked these questions twice to the apple privacy postmaster, but they only reply with a boiler plate of links to get further support or they simply ignore my email. Should I assume the worse?
I like iPhoto, but I'm not going to use it if I don't know that my privacy is satisfactorily safeguarded.
Thank you for any insight
Gabriele

No and No. You retain all rights.

When is Verizon going to take care of its paying customers?

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