When laptop booths there is a folder with a question mark.  Can someone tell me whats wrong?

When laptop booths there is a folder with a question mark.  Can someone tell me whats wrong?

The Mac cannot find the hard drive or a valid boot folder.
You can try to reboot with Command and R and hold down until you see recovery partition. Launch that and then in the menu bar at the top look for Disk Utilities. Run that and see what it says when you scan your hard drive,
Any errors there are bad. If it can't even read the drive that is worse.
I suspect with the ? issue you will be reformatting and reinstalling OS X after getting a new hard drive.

Similar Messages

  • Hey ppl,my macbook is not booting and by that i mean u can hear the audio wave when its starting up,the screen goes white and then after a while there's a folder with a question mark in the middle of the screen...anyone,any ideea?!?

    Hey ppl,my macbook is not booting and by that i mean u can hear the audio wave when its starting up,the screen goes white and then after a while there's a folder with a question mark in the middle of the screen...anyone,any ideea?!?Regards.

    That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the hard drive data is somehow corrupted.
    Put your install DVD into the drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the optical drive.
    Once it has finished booting and you are at the Install screen launch Disk Utility from the Utilities menu. Is your Hard Drive in the list on the left?
    If it is then select the First Aid Tab run Repair Disk and if that repairs any problems run it again until the green OK appears and then run Repair Permissions.
    If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

  • My iMac has a white screen with a flashing file folder with a question mark in the middle.  What does that mean?

    My iMac is completely unresponsive.  Whenever I restart it, it's just a white screen with a flashing file folder with a question mark in the middle.  What does this mean?

    this means the mac cannot find the startup disc. which more times than not means you need a hdd replacement.
    try starting holding the option key, then using utilities try to repair the disc.

  • When turned on MacBook a icon of a folder with a question mark in it keeps flashing, what does this mean?

    MacBook turns on but doesn't go to home screen, instead a folder icon with a question mark on it keeps flashing.

    It means that your mac is unable to boot, try doing a safe boot http://support.apple.com/kb/ht1455 first, if that does not work insert your OSX disc (the one that came with your mac) and boot to that, post back with a report.
    Is your backup 'bootable' (Carbon Copy or SuperDuper) or non-'bootable' (Time Machine)
    Message was edited by: Csound1

  • File folder with a question mark  is flashing on sreen, what do I do?filw

    file folder with question mark is falshing on ta grey screen. what do I do?

    Your MBP cannot locate the OS or HDD.  The HDD may have failed or the connection is faulty,
    Examine the following articles for additional information and how to solve the issue:
    https://discussions.apple.com/docs/DOC-5281
    https://discussions.apple.com/docs/DOC-3353
    Ciao.

  • My Mac keeps locking up and when I restart, I get white screen with just a folder with a question mark in it???

    If my computer displays a white screen with a folder with a question mark in it...what does this mean?

    Hi Pattib123,
    The flashing question mark says it can't find a valid system to boot from. Check out this article.
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    Thank you for visiting Apple Support Communities.
    Nubz

  • I can't get on my mac it flashes a folder with a question mark

    I have an Imac with Leopard installed, my computer is several years old and it started to act up, it froze in the middle of my working on it and I had to force quit and another time I had to just shut it down. This happened a few times and the last time the screen came on with a gray folder with a question mark in the middle, flashing, what can I do and not lose my work and pictures?
    Help..

    Start by booting into Safe Mode. Then follow these instructions to reinstall Leopard without having to lose your files:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • TS1440 I followed all of the directions after seeing that my laptop flashed the folder with the question mark. But when I went to disk utility to repair/ verify issues w/ start up disk it would not allow me to.button to repair/verify is there but cant be

    I followed all of the directions after seeing that my laptop flashed the folder with the question mark. But when I went to disk utility to repair/ verify issues w/ start up disk it would not allow me to. The buttons to repair and modify we're there but they were grey and couldn't be pressed.

    Were you trying to repair the disk you were booted from? You can't do that - you need to boot from your install disk, and choose 'Disk Utility' from the 'install' menu.

  • What does it mean when I start my computer and there is a file folder with a question mark?

    What does it mean if I start my computer and there is a file folder with a question mark blinking?

    That Disk 1/ Mac OS is the install DVD not the hard drive. Your hard drive is not recognized which would mean it's probably dead.
    For a new hard drive try Newegg.com http://www.newegg.com/Store/SubCategory.aspx?SubCategory=380&name=Laptop-Hard-Dr ives&Order=PRICE
    Or OWC  http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/
    Here are instructions on replacing the hard drive in a MacBook with a removable battery. http://creativemac.digitalmedianet.com/articles/viewarticle.jsp?id=45088
    Here are video instructions on replacing the hard drive on the Aluminum Unibody http://eshop.macsales.com/installvideos/macbookpro_13_unibody_hd/
    Here are video instructions on replacing the hard drive on the White Unibody http://eshop.macsales.com/installvideos/macbook_13_09_unibody_hd/
    If you don’t have the tools to open up the MacBook OWC has a set for $5
    http://eshop.macsales.com/item/OWC/TOOLKITMHD/

  • What does it mean when there is a flashing file folder with a question mark when trying to start computer?

    When I try to start my computer a flashing file folder with a question mark is on the screen. I can't open anything up. What does this mean?

    There are four general causes of this issue:
    1. The computer's PRAM no longer contains a valid startup disk setting when there aren't any problems with the disk itself. This can be checked for by pressing the Option key and seeing if the drive appears.
    2. The internal drive's directory structure has become damaged. This requires usage of an alternate bootable system to perform the repair.
    3. Critical system files have been deleted. This requires usage of an alternate bootable system to reinstall them.
    4. The internal drive has died or become unplugged. This is the most likely case if the computer took a sharp impact or there are unusual sounds coming from its location.
    (104258)

  • My laptop seemed to be frozen and I could not shut down from the menu. I held the power button for a long time and finally it shut off. When I started it again it turned on to show a black screen with an icon of a file folder with a question mark inside

    Any idea what a blank screen with a flashing folder with a question mark inside of it means???

    Ambinder55,
    it means that the forced shutdown corrupted some portion of the internal disk’s filesystem. Which version of OS X is installed on your MacBook Pro?

  • When I boot up my I get a grey screen with a flashing folder with a question mark

    I was trying to set up a bootable Linux flash drive for another computer using UNetbootin and I accidentally selected an empty partition on my hard drive instead of the USB I was trying to use. It went through the install process, and I didn't realize it was on my computer rather than the USB. The computer worked fine, so I thought nothing of it.
    Today, I go to mess with my computer and it is frozen at the login screen. I restart it, and now I just get a blinking folder with a question mark. I try to go into recovery, but it isn't there. Internet Recovery works fine, but when I go to use Disk Utility or to reinstall the OS it cannot find the internal Hard Disk.
    What am I supposed to do here? I don't want to lose all my data.

    greenbil1
    You can contact AppleCare to buy a replacement set of the oringinal Install discs for a nominal cost. You will need the serial number and a credit card to place the order.

  • When i boot i get a flashing folder with a question mark. disk utility doesnt work or read my harddrives to boot with. i installed a new SSD and its not reading that either. i have a macbook pro 2011, any help?

    So I came to this problem a while ago. M ycomputer basically froze so I was forced to shut down by holding the button down. When I started it up I got the flashing folder with a question mark. I started it up holding down the command and r keys which brought me to disk utility. Although my computer doesn't read that I have a hard drive to start it up. When I click on the disk utility app, I cannot verify or repair anything either. The buttons won't allow me to click on them. It also shows "Mac OSX Base System" which shows I have files and what not saved. I had been told that I need a new hard drive so I bought and manually installed a OWC SSD 240GB drive and when i booted the computer up it booted up yo the operating system fine with all my files and what not on there. After about twenty minutes, it froze again. I forced a shut down, restarted and the same thing happened. I am not able to choose my SSD to boot up, although thats probably because it doesn't have an operating system installed on it??
    i have a Macbook Pro 13" 2011
    any help would be great, I'm overall confused.

    ryansaint11,
    this isn’t Apple support; this is a user-to-user forum. We’re just fellow users of Apple products here.
    If you want to boot from your SSD, then you should put the SSD where your HDD currently is, and put the HDD into the optical bay. (That setup will also get you the best performance.) At the moment, you’re still booting from your HDD. Note that you will need to format your SSD in Disk Utility [with the “Mac OS X Extended (Journaled)” format] so that you can install OS X onto it.
    Since you have an Early 2011 model, it might or might not have originally come with grey installation DVDs. You will be able to find out whether it did or not by trying to use OS X Internet Recovery to install OS X onto your SSD. If it does not work, or if the installed OS turns out to be Snow Leopard, then it will have originally come with the DVDs, and you should purchase a replacement pair of DVDs from Apple or iFixit; those discs will have your MacBook Pro’s Apple Hardware Test and its iLife apps. If the installed OS turns out to be Lion, then it will not originally have come with the grey installation DVDs, and your Apple Hardware Test will be installed along with Lion, and your iLife apps will be downloadable from the Mac App Store.

  • Laptop turns on but has a folder with a question mark in the middle

    for the last month or so my computer has been acting weird. when i turnd it on one morning it wouldent load it just kept the apple sign logo on the screen then it would change too the circle with a line though it sign.
    now the logo doesnt even show up and a folder with a question mark on it is shown. is there a way to fix this problum and if so estimated how much...

    Hi wizy;
    It sounds like either your disk or the directories on your disk have been slowly going bad.
    Do you have a backup?
    The question mark indicates that your Mac is not able to find a system to boot from. I would suggest that you boot form the install media for your Mac and repair the disk with Disk Utility. Let us know the results of that and we can go from there.
    Allan

  • HT1310 when i starst my mac i get a flashing folder with a question mark. i tried rebooting and holding the option button then i get 2 boxes, one with a refresh arrow and one with a forward arrow neither of them seem to do anything. now what

    when i starst my mac i get a flashing folder with a question mark. i tried rebooting and holding the option button then i get 2 boxes, one with a refresh arrow and one with a forward arrow neither of them seem to do anything. now what

    Here is an article that describes what it is supposed to do:
    Startup Manager: How to select a startup volume
    If no Volumes are shown, it is telling you there are no potentailly bootable Volumes attached. That means your boot drive has died or the bootable image on it is unrecognizable.
    What Mac Pro ? by year, GHz, number of processors, screen size?
    What Mac OS X ?

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