When listening to audio books, it skips backward sometimes when it is time for a new chapter

Why does my I Pod Nao skip backward to a previous chapter when it's time for a new chapter while I'm listening ao an audio book

Have you tried a simple reset of the iPod to see if that does any good first?  To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
It might also hurt to try a full restore of the iPod in iTunes as well.  This process wipes all content from the device, resets all settings back to their defaults, and reloads a fresh copy of the iPod's software onto the device.  This would help eliminate the possibilty of a software issue/glitch and/or data corruption on the iPod.
Restoring iPod to factory settings
B-rock

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