When Logging in the user gets "The ID you entered was not found"

I have UCCX v8.  All users can log in fine.  However, I have created a new user and they are getting "The ID you entered was not found".
1.  The user was created in CUCM, extension made available to UCCX, and device associated to RMuser account
2.  The user shows up in resoureces and I can assign them to a queue
3.  The User shows up in Tools/User Management/User List
4.  You can assign the user to a Team
5.  The User DOES NOT show up in the Supervisor
I have tried unassociating and re associating the user's device with the RM User account.
I have tried restarting the User Desktop Synchronisation Service.
I have deleted the User acount and recreated it
I have reset the passsword
When the user was deleted they showed up under inactive users in UCCX.  I deleted the user from here, recreated the user in CUCM, and the new user showed un in resources.  This suggests that synchonisation is workinhg.
Anyone have any other ideas that I can try?

You are not mentioned where you are trying to login is that CAD or Cisco supervisor desktop.
I also got the same error while I tried to login as Supervisor but the same time I am able to login CAD without any issue.
When I checked the user in UCCX it's not added as Supervisor so once I did I am able to login
I did this in UCCX 8.0.2
Hope this will help

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