WHEN MY FRIEND CALL TO MY ONLINE NUMBER I CAN'T H...

HELLO,
I HAVE AN ONLINE NUMBER FOR ABOUT 2 YEARS NOW, IT ALWAYS WORK PERFECT BUT SINCE 2 MONTHS AGO I'M HAVING ISSUES WITH IT.
WHEN MY FRIENDS FROM CHILE CALL MY ONLINE NUMBER I CAN'T HEAR THEM. THEY SAID THAT I DON'T PICK UP THE CALL, BUT ACTUALLY I DO PICK UP AND I DON'T HEAR ANYTHING. WHEN I FOWARD THE CALL TO MY CELLPHONE IT DOSEN'T WORK EITHER...
I REALLY NEED SOLUTIONS BECAUSE I AM PAYING FOR A SERVICE THAT I CAN USED!
THANKS

Hi sbcdtc, 
Try checking the envy for product updates. Go to "Setup" > "Web Menu" > "Product Updates" > "Check for product updates". If there is an update available then let it install it. After it installs the update the printer will reboot itself. After it comes back to life, check for product updates once more to make sure there is not another one. Then try to send an email to the printer email address again. Also you can check the status of your ePrint jobs on www.eprintcenter.com  
Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
-Josh M.
Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

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