When my iphone 5s was doing an update my laptop died. Now it wont turn on it only will show me the screen to connect to iTunes but iTunes doesn't recognize that I have my phone plugged in. I cant access anything on my phone it just says connect to iTunes.
I have tried turning my phone, and laptop off, I also uninstalled and re-installed iTunes.
Hello errod2014,
It sounds like you are unable to see your phone in iTunes after the computer turned off unexpectedly during an iOS update. I recommend resetting the phone first, and then attempting to restore with iTunes again.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
From: Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
If you are still unable to see your phone in iTunes, follow these steps for Mac or these for Windows.
Thank you for using Apple Support Communities.
Take care,
Sterling
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