When my ipod is charging, the hard drive won't open.

when my ipod is charging the hardrive or the pop-up only appears once after that it wont pop up...
does anyone know why??
It charges fine but the hardrive(pop-up) wont show
IM FREAKING OUT!!!!!!!!!!
Oh and does anyone know another way to put music onto ipod without itunes my itunes is currently not working...im new to this apple system

If you mean that the iPod does not appear in iTunes on yur computer go here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
Otherwise more clearly describe your problem.

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