When my iTunes opens, my computer quits out because there is a problem, the problem has not been identified and I do not know what to do to solve this

Please help me fix this

If you are stuck at the blue screen then you can try booting into safe mode (hold shift during boot) and then run disk repair. If that still doesn't fix it then you might have to reinstall OS X. What version of OS X are you running?

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I have some content in my library that I do not want to sync with my ipod touch. The content has previously been synced and I want to remove it without deleting it from my itunes library. Is this possible?

I have some music content in my itunes library that I do not want to sync with my ipod touch. The content has previously been synced and I want to remove it without deleting it from my itunes library. Is this possible?

Hi Pez,
iTunes in the Cloud is not iCloud. Any songs that you have purchased but have not downloaded (or have deleted), go to iTunes in the cloud. The setting I mentioned will show all of your purchases in the various views in the Music app, whether they are on your device or not. If you turn that setting off, you will only see items that are actually on your device.
Glad to hear the second sync worked! But if they all start appearing again, make sure that setting is turned off
Cheers,
GB

Fried my hard drive. Trying to authorize new computer (store authorize computer). I get a box that says the account has already been created.

Fried hard drive and replaced computer. Trying to authorize my new computer to download music on the account I created with old computer. I get a box that says the account hs already been created. I know that. I created it. Has anyone else out there run into this before?

Unless the process has changed, you won't be able to do that (I've been there, done that...). You can either opt to de-authorize all (doesn't matter if it's only one) which you're allowed to do once a year, or, if you don't want to "waste" that option, contact iTunes support.

I've added songs and vedios to iTunes in my computer then I synchronise it with my iPad the problem came to the video that I couldn't show the videos and the screen became black

I've added songs and vedios to iTunes in my computer then I synchronise it with my Ipad3 ..... For the songs it was OK but for the vedios I got a message that some format are not supported then the screen became black with no video or sound ....how can I get back the vedios...I'm afraid to make reset to the iPad otherwise I'll loose all the applications and media.. Any ideas please .... Thanks

First of all - depending upon how you define resetting the iPad - you will not lose anything. If you erase all contents and settings - then you will lose everything. Don't do that!
If the videos are not in the correct format - launch iTunes on your computer. Click on one of the videos in your iTunes library in order to select it. Then go to Advanced>Create iPad or Apple TV version and see if the video will convert. Do the same for the other videos and then select those to sync again with the iPad.
To get the videos app working again, first quit it completely and restart the iPad.
Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If the videos app still doesn't work, try this.
Swipe to the right from your first home screen to get to the iPad Spotlight search. Type in the name of any of your movies in the field at the top. when the movie appears in the search - tap on it and it should hopefully start to play. Let it play for a minute or so - hit done - go back to videos app and see if all is OK.

HT204266 I have a balance on my iTunes gift card but when I try to redeem it, the message says the code has already been used and won't let me go on

I have a balance on my gift card but can't redeem it. When I enter the requested code the message says it has already been used. How do I redeem the amount left on my card?

Hi Rosemarie316,
If you are having issues redeeming your gift card, the following article will help:
iTunes Store: Invalid, inactive, or illegible codes
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
I hope this information helps ....
Have a great day!
- Judy

When loading my online banking it says untrusted connection but when I try to add exception it says the site has a valid certificate and exception is not required, but still wont connect

When trying to connect to online banking this is what I get.
This Connection is Untrusted
You have asked Firefox to connect
securely to www.txn.banking.pcfinancial.ca, but we can't confirm that your connection is secure.
Normally, when you try to connect securely,
sites will present trusted identification to prove that you are
going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to
this site without problems, this error could mean that someone is
trying to impersonate the site, and you shouldn't continue.
Technical Details
I Understand the Risks
When I click on I understand the risks and try to add an exception I get this:
This site provides valid, verified identification. There is no need to add an exception.
yet I can't get passed this and connect to the site!

What are the Technical details showing as the cause?
Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
*https://support.mozilla.org/kb/Secure+Connection+Failed
Try to rename the file cert8.db to cert8.db.old in the Firefox Profile Folder to remove all intermediate certificates that Firefox has stored by visiting secure websites.<br />
If that helped to solve the problem then you can remove the renamed file cert8.db.old unless you have user certificates that you may want to export first and import them in the new file.<br />
Otherwise you can restore the certificates by renaming (copying) the file back to cert8.db<br />
Firefox will automatically store new intermediate certificates when you visit websites that send them.<br />
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder

HT1535 How do I do a one-way sync from computer to I-pad? Outlook Contacts only. It has already been synced and there is bad info on I-pad that I don't want on my computer.

How do I do a one way sync from contacts in computer (Outlook), to contacts on I pad (also for I-phone)? Contacts on I-Pad are incorrect and I do not want to add them back to my computer?
Alternatively, is there any way to delete contact groups all at once instead of one contact at a time?
Thank you in advance...
David McKercher

1. Create a new Profile.
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_creating-a-profile
https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
2. Then use that new Profile when you connect to Sync on the old laptop.

I was syncing my ipod (1st gen) while downloading an update to Itunes and now i get the sad ipod icon...can someone help me out or explain how to get it fixed? cause the Apple STore is acting weird and I don't know what to do

basically the title says it all...I've been using this for the longest time and now after i was syncing the ipod while downloading an update for Itunes the sad face ipod icon shows up and everything i try won't fix it. I'm wondering if anyone knows how they can help me fix it...please!

The Sad face icon is usually a very good indication of a hardware malfunction or failure usually with the iPod's Hard Drive, which would also explain the loud clicking noise you are hearing.
I assume you have seen this article yet?
iPod display's a sad iPod icon
If you are up for the challenge, you can also try all of the troubleshooting mentioned described by another forum member Mitch 751.
https://discussions.apple.com/thread/1193481?start=0&tstart=0
B-rock

I'm unable to update Firefox. operation can't be completed because you don't have permission to access some of the items. I own the computer, why would I not have permission? This has happened other times and I don't know what it means.

I just wanted to update firefox and it won't let me. I drag the icon into applications, then a window ask me if I want to replace older version. I click yes and the window mentioned above appears. I purchased this computer new, I'm the only owner. Why would I not give myself permission to do something on my own computer.

If you get an error message that you do not have sufficient permissions or have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

When trying to load onto my sons ipod shuffle i keep getting the message 'the ipod update server could not be contacted'. The ipod has never been used and has been sitting in a drawer. It seem to charge but I cannot load any music for him.

Should say, I have tried altering the LAN setting to 'automatically detect settings', updating itunes etc but nothing has worked. I have a very unhappy 6 year old!

You should not get that message if you are simply trying to load the shuffle with songs from your iTunes library. If iTunes is trying to Update or Restore the shuffle, and you get that message, try the suggestions in this article
http://support.apple.com/kb/TS1814

My computer is not starting up correctly. Its been on the loading page for a awhile and I don't know what to do

My computer froze, so I shut it down for a few. However, once I started it back up, it's been on the loading screen for a very long time and the computer is getting hot.

try holding power button for 10 sec after that
turn off the mac completely
as soon AS you hit power button press following 4 keys
Option + Command + P + R
that should reset it

I have a problem with iPhoto , i can't open it , is rebuilding the database since 4 days now and i don't know what to do... i have 50.000 photo in iPhoto and i can't see it anymore....what should i do?

My iphoto crash few days ago and since few days my imac is try to rebuild the databese....now is 4 days and i'm warryes abouth all my pictures.
what should i do?

Try resetting the iPhone,
Reset your iPhone by pressing the 'Sleep' and 'Home' button at the same time for about 15 seconds or so. Your iPhone will then go through a reset / reboot procedure and will be ready for use within about a minute.
Don't worry about doing this as you will not lose data or settings.
Good luck and do report back.

I have an iPhone 5 and just recently when I get the camera button and it opens there is a black border around the screen and the screen is small and I don't know what I did to cause it or what to do to make it go away anyone help

I have an iPhone 5 and just recently when I opened the camera there is a big black border around the screen causing the picture itself frame to be smaller I don't know what I did to cause this or what I can do to make it go away can anyone help/

First off, try a reset of the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. After the phone restarts, see if the problem persists.

My computer keeps restarting itself for the last two hours and i don't know what to do. Please help me

I need help, my MacBook Pro keeps restarting itself for the last two hours saying there's a problem. I can't get past the grey screen without it restarting and i don't know what to do...please help me

Reinstall Lion, Mountain Lion, or Mavericks
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and
     after the chime press and hold down the OPTION key until the boot manager screen appears.
     Select the Recovery HD and click on the downward pointing arrow button.
     Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu.
     Repair the Hard Drive and Permissions as follows.
After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
     Reinstall Lion/Mountain Lion, Mavericks: Select ReinstallLion/Mountain Lion, Mavericks from
     the Utilities menu, and click on the Continue button.
     Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
                three times faster than wireless.

Hello. I have a new Computer and import my mediathek with an externe storage. When opened the new Mediethek in front of every song there is a explanation mark: original song could not been found. I try everything. Whats the Problem??

Hello. I have a new Computer and import my mediathek with an externe storage. When opened the new Mediethek in front of every song there is a explanation mark: original song could not been found. I try everything. Whats the Problem??

But it seems the OP has a setup where the media is on the external drive, and the library files are on the internal. This is what I refer to as a split library, Migrating such from one computer to another is not straightforward. Often iTunes will have some definite idea about where the files should live, and updating the setting of the media folder won't change that. If it requires a drive letter change that is usually not too hard, but sometimes there is another preference file that needs tweaking to indicate which of the old & new layouts for the library is being used. In more extreme cases I have a script for automatically making track by track repairs.
tt2

When my iTunes opens, my computer quits out because there is a problem, the problem has not been identified and I do not know what to do to solve this

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