When my macbook pro wakes from sleep the curser is not there, no keys work and the screen is frozen so i have to reboot it
Sometimes when my macbook pro wakes from sleep the curser has disappeared, the screen is frozen and no keys work. I have to reboot.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.
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Why wont my macbook pro wake from sleep when i try to use it?
When my Macbook pro goes to sleep I cannot wake it back up, the rainbow spiral spins and spins and will not stop with the black screen i have to hold the power button to turn it off and then turn it back on
Hello kmgarabedian13,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Best of luck,
Mario -
Why won't my macbook pro wake from sleep?
My MacBook Pro 13" is awesome. What is not awesome is that I can't wake it from sleep sometimes. I have tried pressing keys, trackpad and power button with no success. When I restart, I get the login screen and it will immediatly go to sleep or it will let me type in the password and then go to sleep. What is going on here. I thought that Lion would fix this, but it did not. Anyone have any suggestions?
Everything seems okay with my computer. It did not want to wake up 1 time since my last post. I closed the laptop, let it sit for a few minutes and when I opened it back up it woke up and was fine. The only thing I can figure is there is something that happens after the laptop has been charging for awhile. It seems that everytime the computer didn't want to wake from sleep, it had been charging the battery or had just finished charging. Weird thing to happen. If you have this problem happen to you, try the steps mentioned earlier in this post (the answer from tjk) will probably fix it.
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Macbook Pro wake from sleep fails
I am having problems with my Macbook Pro 15" waking from sleep. I was not having these problems until I re-installed OS X a few weeks ago, and now almost everytime I close the lid and take it home from work it will not wake up properly. It appears to be "half" waking as I can just about make out the image on the screen, but the backlight does not come on, and I can not see a pointer so I have to hold the power button and hard reset it.
I have also tried downloading the combo update to 10.6.3 and re-applying that to see if that helped, which it seemed to as I had a few days without a problem, then this morning I took it out to a customers site and it didn't wake up again.
Anyone else having these problems? Anyone got any ideas for a fix?
I appreciate any help/ideas!!mef13 wrote:
Hi there.
Both my wife and I have started having this problem with our MacBooks in the last few weeks. On waking from sleep the screen is black (though in the right light you can see that it's active, just not backlit), and the Mac goes to sleep again within a minor or so. Both Macs are less than a year old.
I discovered a fix by accident: give the machine a sharp nudge once it's awake! Makes me think there might be a problem with the motion sensor, in hardware or software. May disable it if this continues.
Hi Mike,
I'm not sure this is really a solution to "sharply nudge" or slap your laptops. If the sudden motion sensor is bad, this is something we should be able to diagnose and have Apple repair. But I'm not entirely sure we have the same issue. For starters I have a 240GB SSD drive in mine that should have no sudden motion sensor, if I'm not mistaken.
These are bright, horizontal bolts, that shoot in perpendicular lines. The irony is that I cannot record them on-screen directly, but have to do so using a hand held camera. I also used the "Apple LCD Tester" and the striping does NOT appear on any of the solid images it kicks up.
I have yet to be able to isolate the source of the disruption and (as I mentioned before) it has a brand new logic board and the problem persists.
BTW, it's not my intention to hijack this thread. I think these threads are related and the only reference I've found in all of the discussions is the one mentioned here. I can start a new thread if I've violated protocol.
Thanks again for everyone's help.
Mick -
Macbook Pro wake from sleep issue in Bootcamp
Hi,
My MacBook Pro is running 10.7.2 with the latest bootcamp software.
I use Windows 7 while at work and Lion when at home.
The issue I am having is that when I am working in Windows 7 and I put the MBP to sleep by closing the lid and when I wish to start using W7 again I just reopen the lid and everything seems to be fine but what I find is that webpages seem to start hanging.
If I open a constant ping to the default gateway of my laptop (time capsule) I notice that every now and again i will drop packets.
If I do the same on another Macbook no Pings are dropped during the same period so I know its not wireless interfearance or issue with the TC itself.
If I reboot the MBP and start in W7 again all is fine so it seems its only an issue with W7 and waking from sleep.
Any help would be appreciated.
Thanks
Gavinmef13 wrote:
Hi there.
Both my wife and I have started having this problem with our MacBooks in the last few weeks. On waking from sleep the screen is black (though in the right light you can see that it's active, just not backlit), and the Mac goes to sleep again within a minor or so. Both Macs are less than a year old.
I discovered a fix by accident: give the machine a sharp nudge once it's awake! Makes me think there might be a problem with the motion sensor, in hardware or software. May disable it if this continues.
Hi Mike,
I'm not sure this is really a solution to "sharply nudge" or slap your laptops. If the sudden motion sensor is bad, this is something we should be able to diagnose and have Apple repair. But I'm not entirely sure we have the same issue. For starters I have a 240GB SSD drive in mine that should have no sudden motion sensor, if I'm not mistaken.
These are bright, horizontal bolts, that shoot in perpendicular lines. The irony is that I cannot record them on-screen directly, but have to do so using a hand held camera. I also used the "Apple LCD Tester" and the striping does NOT appear on any of the solid images it kicks up.
I have yet to be able to isolate the source of the disruption and (as I mentioned before) it has a brand new logic board and the problem persists.
BTW, it's not my intention to hijack this thread. I think these threads are related and the only reference I've found in all of the discussions is the one mentioned here. I can start a new thread if I've violated protocol.
Thanks again for everyone's help.
Mick -
Black screen when waking macbook pro retina from sleep. Mavericks
Hi, ever since I updated to Mavericks i've been having this problem when my early 2012 rmbp wakes up from sleep and the screen is black except the time and battery info. When i start moving my mouse around the screen it's still black UNTIL I click and drag on the desktop wallpaper and whatever selection I clicked, my wallpaper will show. In order to actually use the laptop I either have to restart my computer or click and drag all around the computer screen so everything (wallpaper, app icons on dock, apple logo) will show up. Really strange. Not a big problem, but it is really annoying sometimes. Anyone have any suggestions?
Thanks, Ryanwell, the sad news is that although there are thousands of people with this issue, Apple is NOT going to recall the computers and fix them. This is particularly bad news for me as I am part of a team that is working with the poor in a devastated area of the Philippines and I cannot afford to get a replacment.
I don't know what I am going to do when my Macbook will not wake up anymore....
If anyone has news or suggestions on how to get help from Apple, please forward it to me
Rob -
Black screen after MacBook Pro wakes from sleep; reason, solution?
Greetings!
I have 2 MacBook Pro machines; both are running the latest versions of OSX for their age.
The 2 GHz Core Duo is using 10.6.8 (2GB RAM) and 2.5 GHz Duo Core 2 is using the 10.7.x (4GB RAM).
Both are routinely used with external monitors. Every so often when either of the machines are put to sleep, the external monitor disconnected, and finally when the machine is woken, the native screen remains black and unlit. If the machine is connected to the external monitor, it shows its appropriate desktop but the finder bar is unavaible so nothing can be done short of forced shut down and a reboot.
Am I forgetting some simple short cuts (key-bases) to bring the native screen to life or is forced shut-down really necessary?"..but that thread is marked as "Answered" with a "solved answer" available, when *clearly it is not."*
It was for the original poster of that thread you linked.
+"the bug no longer happen in snow leopard."+
"I've opened this new thread to re-examine the issue in hopes of a true solution. (Is there some other thing I should do to report the bug to Apple?)"
File a bug report and/or post your concerns over in Product Feedback.
If you have AppleCare, have you contacted them? -
my macbook pro goes to sleep by it does not wake up afterwards. I have to restart it. I had recently to change the board in the attached Thunderbolt display, because I noticed that the same problem arose when the display was attached.
Now with the new board, it can't be the display's fault. I hope it is not macbook pro's main board fault. Maybe hasthe notebook board been damaged by the faulty display?
To bring my MacBook Pro to service will slow down my work. This is why I am posting this message, in the hope to be able to run a diagnostic test myself.
Thanks a lot, in advance.Hello Aminetti,
It sounds like your computer goes to sleep, and will not wake up, so you must manually restart your computer. I recommend the troubleshooting in the following article:
OS X: When your Mac doesn't sleep or wake
http://support.apple.com/kb/TS5357
Reset SMC
Reset NVRAM/PRAM
Test with external devices disconnected
Try Safe Mode
Try another user account
Thank you for using Apple Support Communities.
All the best,
Sterling -
I occasionally have issues waking my macbook pro up from sleep mode resulting in my need to restart the computer. I dislike all of my programs opening at once when I do get the computer started becasue it slows the cpu down. The apple store replaced the sleep part but the problem is still there. Note: i never had this problem with snow leopard
I'm not certain but my new MBA 13...when in sleep mode comes back on from a black screen when I simply click on the left mouse button. Also, one time I did a SECURE EMPTY TRASH on files that totalled more than 1GB and it took so long that the fan kept increasing in speed so I pressed on the POWER button and the MBA shut...I was able to boot up with no problem. As a rule, I now only do secured erases for trash bin data totalling 500mb or less...anything above that gets a regular erase (dump).
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Hi there, I was just wondering how to connect to wi-fi as soon as I turn my macbook pro on from sleep mode
The thing is, I constantly have to select the network i want, even though I've already set the location to automatic and even added the network to my preference list..
What else can i do?
I know a few friends who have the same macbook pro as me but do not have the same problem as me! And even they don't know what to do..you've posted in the iPhone forum.
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MacBook Pro (Retina, 15-inch, Mid 2014) will not read an SD card in the SDXC card reader. Does anyone know whats going on?
Hi David. I don't have as modern a Macbook Pro as you, mine is a 2012 model, but perhaps I can help. I often find that my SD card will not load when I first insert it. I have to remove it and then put it into the slot again firmly.
You also haven't posted any information about the SD card. What size is it, do you know how it is formatted, has it worked in that same mac previously, where did it come from, does it currently work in another device (such as your camera)? This sort of information will help to narrow down the problem.
If you post some more information I'm sure people will try to help you. In the meantime, if you look at your post again you should see "More Like This" at the bottom of the page and you may find an answer in some of those related posts.
Hope that helps.
Ivan -
hello i have a problem with my macbook pro become to slow to write any thing, to do any thing and the fan is always on never stop what can i do?
i already reinstall the software many times and still the same i dont know what is happening is there is somebody who can help me please im will waitingThere are any number of possibilies... you could have problems with runaway applications, causing your machine to overheat and setting the fans off, you could have bad fan sensors, etc.
Open Activity Monitor (Applications>Utilities) and see if you have any apps that may be hogging the CPU. Call back.
Clinton -
When trying to install apps from app store it does not prompt an apple id and after 15 minutes says "cannot connect to itunes store".
Your Apple ID may be greyed out because of restrictions. Settings>General>Restrictions>Allowed Changes>Accounts. If you set that restriction, your ID will be greyed out. Nobody can make changes to the account without entering the passcode to change disable the restriction.
Maybe something in here will help, even though this is not exactly what you are experiencing.
Can't connect to the iTunes Store - Support - Apple
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/ -
I can't buy on hay day game he told me contact iTunes support to complete this transaction after that told me the billing server not respond try again later and the other game same but I can buy games from the AppStore ?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i have been trying to get my ibook g4 fixed from apple for 6 years now. my ram doesnt work and the logic board is f'd up aswell... i know 12 people that have had the same issue. 4 of them got there ibooks replaced. anyone know what to do? all 4 ibooks were replaced outside warranty, why wont apple help me...
Apple supports most of their computer products for a 7 year period, could be that your IBook is well past any kind of help.Secondly parts are no longer being made for this machine and never will be again. Finally I find it hard to believe that nothing has been done with this for 6 years.Have you documented the reasons why you were turned down for repairs ? were the replaced Ibooks within a couple of months of warranty expiration? What model is your IBook ? At least if we knew what the model #, some of the more techy types could find out if there were any repair programs for your model.
Seems odd that you'd hang on to a non-working IBook for that long.
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