When my phone is not plugged into the charger or computer, it will not turn on at all; even though it is not dead. When it's plugged into the computer, it will go to a white screen with a grey apple icon and then it will turn off again and repeat. IOS7

When my phone is not plugged into the charger or computer, it will not turn on at all; even though it is not dead. When it's plugged into the computer, it will go to a white screen with a grey apple icon and then it will turn off again and repeat. IOS7 and iPhone 5.

http://support.apple.com/kb/HT1808
Try this step and if you cannot get your device into recovery mode there is a chance you have a hardware failure and you need to call apple to see what service options you have.

Similar Messages

  • My iMac won't boot up past the white screen with a grey apple and spinning icon

    My iMac won't boot up past the white screen with a grey apple and spinning icon...please help!

    command R did not result in anything different - still the white screen, etc. I do you Time Machine with and external hard drive, but I unplugged that.  I have the installation DVD, but it doesn't seem to be reading it either.

  • HT1758 Power failure in the middle of a software update and not the computer will not boot up.  The computer just has a white screen with a grey apple and just loads non stop.

    My iMac will not boot up after a software update.  the screen is all whute will show a grey apple in the middle and will look like it is working but nothing happens; this can go on forever.
    Does anyone have any suggestions?

    Do you have a backup in the form of a bootable clone or Time Machine? Restore that and then try the update again.
    Some things to try here (Safe Boot)
    http://support.apple.com/kb/TS2570
    Another option might be to download the standalone from Apple Downloads on another Mac and try installing it in Firewire Target Disk Mode to the Mac that was interrupted during the update.
    http://support.apple.com/kb/HT1661

  • Exporting slideshows results in file with only the first picture then a blank white screen with music. Apple bug or am I missing the obvious?

    When I export slideshows the result is a file with only the first picture then a blank white screen with music. Apple bug or am I missing the obvious?

    Usually when the phone shows just the white Apple logo, it indicates an issue with the system software that prevents the phone from finishing it's boot sequence. When this happens, you will need to restore the phone, which removes all data and replaces the system software with a fresh set.
    Since the phone is not seen in iTunes when it's in this state, you will have to put it into DFU mode for iTunes to see it.
    To put the phone in DFU mode:
    - make sure the phone is connected to a computer with the current version of iTunes on it.
    - hold the sleep/wake button and the home button simultaneously for 8 seconds.
    - let go of the sleep/wake button and continue pressing the home button. The iTunes screen will show a short progress bar then show a dialog box stating that an iPod was detected that is in recovery mode.
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    -click the Restore button in the middle of the iTunes page
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  • I have a white screen with a black apple logo. I cant turn phone off or on. I cant reboot it by holding both buttons and it wont connect to my computer. What do i do?

    I have a white screen with a black apple logo. I cant turn phone off or on. I cant reboot it by holding both buttons and it wont connect to my computer. What do i do?

    Hi wiilson Cunha,
    Oh man! That definitely sounds frustrating. Let’s see if we can troubleshoot this issue by following the steps in this resource:
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    http://support.apple.com/en-us/HT201412
    If your device gets stuck during startup
    When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
    Make sure that you have iTunes 12 or later on your computer.
    Put your device in recovery mode.
    When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
    Get more help
    If you still need help after trying the steps above, contact Apple Support.
    If the issue persists, follow the final link to contact us for additional assistance.
    - Matt M.

  • My Ipod was in my back pocket and when I took it out it has a white screen with 3 grey lines going threw it, and not even 5mins before, it was working fine... what could i be? it also isnt hooking up to itunes... please help

    My Ipod was in my back pocket and when I took it out it has a white screen with 3 grey lines going threw it, and not even 5mins before, it was working fine... what could i be? it also isnt hooking up to itunes... please help

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My MacBookPro has a white screen with a grey file folder in the center of the screen with a white question mark blinking in it. What does this mean?  And how can I get my computer back up and running normal?

    My MacBookPro has a white screen with a grey file folder in the center of the screen with a white question mark blinking in it. What does this mean?  And how can I get my computer back up and running normal?

    Start up in Safe Mode.
    http://support.apple.com/kb/PH14204?viewlocale=en_US
    Repair Disk.
    http://support.apple.com/kb/PH5836
    Reset PRAM.
       http://support.apple.com/kb/PH14222

  • What does a white screen with a flashing folder icon with a question mark in it mean?, what does a white screen with a flashing folder icon with a question mark in it mean?

    My computer seemed locked up, nothing would open.  I had to force quiy everthing.  I tried to normally shut it down and it wouldnt shut down.  I held the on off power switch.  When I tried to turn it back on It stays tuck on the white screen with a flashing folder icon with a question mark in it .  Has my hard drive gone bad? 

    Reboot the computer holding the option key down, you will get a selection of your OS X internal boot drive or the perhaps the disk you stuck in.
    You can choose what you can boot into.
    If it's the hard drive and it's there, then select that and head to System Preferences and change the startup disk to the hard drive, you shoudl be fine.
    If only to disk, then select that and run Disk Utility > Repair, If your drive doesn't appear on the left, it's likely dead.
    Repair the drive and reboot holding the Shift key down, see if that fixes things some more and reboot again normally.
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

  • I uninstalled Flash Builder 4.7 using the uninstall app.  I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer.  How can I re-dowload it?

    I uninstalled Flash Builder 4.7 using the uninstall app.  I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer.  How can I re-dowload it?

    CC desktop lists applications as "Up to Date" when not installed
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • I get a white screen with a grey flashing folder icon with a question mark in it when i try to start up my i mac, what's happening?

    A few days ago my i mac when into grey screen; there were a few options for starting up, restoring etc i tried all of them to the extent possible but didn't work. Then i decided to unplug my external backup drive in case it may be erased or info lost in this process and now all i get when i turn it on is a white screen with a flashing folder and question mark. Any ideas?

    That indicates the computer is having difficulty finding the startup volume. Your internal HD may have failed or the system may have "forgotten" where it is. If you are using Lion or later (10.7.x or later) then restart in the Recovery Partition and choose the startup disk.  Before doing anything carefully read and follow Apple's instructions in:
    A flashing question mark or globe appears when you start your Mac

  • My PC won't startup normally or in safe mode . I have a white screen with a flashing folder icon which has a ? on it. How do I get it to start?

    My PC will not start normally or in safe mode. I have tried several times in safe mode. All I have now is a white screen with a folder icon containing a ? questiomark. This icon is flashing. No cursor available.

    The blinking question mark means the startup drive can't be found.
    It could be that it has failed or needs major repair. Boot from the Snow Leopard DVD and run Disk Utility.

  • White screen with a blinking file icon

    just turned on my MacBook and get a white screen with a blinking file with a question mark on it.  It won't do anything and I have no idea what is wrong.
    Please help!

    http://support.apple.com/kb/TS1440

  • HT201412 my phone will not turn on at all even though i tried charging it and turning it on

    my phone will not turn on even though i tried turning it on and charging it and it still doesnt turn on

    Take it to your local Apple Store and have the genius take a look. If it won't respond at all, it sounds like a hardware failure.

  • Got white screen with big Mac HD icon in center with arrow below.

    turned computer on this morning got this screen as described above.....
    then a few seconds later I got the regular desk top and have had no problems.
    Ideas as to why it started up with that mac HD icon?   Never seen that before...      No start up problems in the past.

    Go to the flag up on the right side of your Menu Bar and select Show Keyboard Viewer.
    Then start testing some keys including the Option key and watch the Keyboard Viewer to see if any are stuck or sticking.

  • Help! when i turn on my mac while holding down the option key to swith from windows to mac (i have just installed windows via bootcamp) it comes up with a white screen with a grey padlock asking for a password.

    I have not installed the windows drivers yet if that is relevant. here is a video of the problem https://www.youtube.com/watch?v=xR9dQPSIyNg

    Welcome to the Apple Support Communities
    That's the EFI password. If you don't know the password, the only thing you can do to turn it off is to take the Mac to an Apple Store.
    If you know the password, follow these steps to turn your EFI password off:
    1. Press Command and R keys while your Mac is starting to start into OS X Utilities.
    2. Go to Utilities menu > Firmware Password Utility, turn it off and restart your Mac

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