When on=line banking, or checking my cell phone bill, I can't download my statement or phone bill, the page will pop up, but will remain blank. No problem with I.E. What setting needs to be changed???
When I'm on a secure site, like my bank, or my cell phone account, I can't download my bank statement or cell phone bill. If I click on my bank statement, it will take me to a page with the list of my statement months. When I click on a month, another page will appear that says "about blank", but then nothing appears on the page. I'm guess it's a security setting, or a proxie setting, but I don't know which, or what to change it too. Help?? If I use I.E. (which I hate to use) everything works okay. Same problem if I try and download my cell phone bill from Verizon. Thanks
Thanks for your help firstly.
No I don't have any firewall that I know of that could affect the Desktop app. I have reviewed the link you sent across and the results are as follows:
1. Make sure you can connect to the internet.
Yes, internet is all good... no problems here.
2. Make sure that you can access secure sites:
Yes, I can access secure sites as tested by the example in the list (https://www.adobe.com).
3. Check your hosts file.
Test successful after going to: https://lm.licenses.adobe.com
Moving on to reset the hosts file...
I've followed the instructions and I get to "Select the hosts file and open it".
If I simply double click, then the default is to open in TextEdit.
Once open, I go to find File > Save As, but it only says, "Save a Duplicate" and then once I save a duplicate, I don't know where to save it because the Save window only shows the basic folders and I don't know how to get back into the /etc folder from the Private files.
More instructions please, if possible?
Thanks again
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Click the Kudos Thumbs-Up to say Thank You!
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