When on phone, can't open screen to check text or other things without hanging up on call.How come this is happening

If anyone knows how to fix this, please let me know.  I've only had the phone about two weeks now and this seems to be the only problem I am having.

    Let's get to the bottom of this aprylstarr! Did this just begin or did you experience this from purchase? Does anything happen if you press the menu button? Try enabling safe mode here http://vz.to/1dHYdbi test and share your results. Also please navigate to Settings>Accessibility>Check "Power button ends call" setting>Uncheck>Power the phone off/on and test. Please share. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport  

Similar Messages

  • I carnt hear my message tone,the sounds it makes when the phone locks and opens.Also i am unable to hear my music playing from my phone but my alarm and ringtone are working.Can anyone help

    i carnt hear my message tone,the sound it makes when the phone locks and opens,also i am unable to hear music when playing from my phone but my ringtone and alarm tone work.Ive made sure the silent button is not on,and the volume button on the side of the phone is just showing it blank instead of it going up and down.To try and fix this i have reset my settings and restored my phone,but now its just skipping the music i have purchased from itunes when in a docking station which is now another problem i have as well.Can anyone help????

    Hello dbrookes,
    Thank you for using Apple Support Communities!
    It sounds like even though the Mute switch is not on, sounds are not making the, well, sound they should, and the volume buttons make a blank volume indicator appear on the screen that does not show the volume level.
    I wanted to recommend a couple of things.
    First, I would reset the phone:
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
              http://support.apple.com/kb/ht1430
    If that does not resolve the issue, then you may want to try backing up to iTunes, and restoring the iPhone again but this time do not restore the backup and set it up as new to see if the issue persists without the previous configuration.
    Just incase you need it, this article will help with that:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    Cheers,
    Sterling

  • Recently when I install apps, the icon does not appear on the menu screen, also, it shows that it is down loading at the app store and when complete, I can not open it or reinstall it.  Help Please   o,

    Recently when I install apps, the icon does not appear on the menu screen, also, it shows that it is downloading at the app store and when complete, I can not open it or reinstall it. Has happened on the last 4 free apps. Help Please

    Reset your iPad. Press and hold both the power and home buttons for 10-15 seconds till the Apple logo appears. Release both buttons. Wait 15-20 seconds till you iPad starts on it's own. Now try and download an app.

  • When I try to open Firefox 3.6 (Mac) by clicking on the icon, I get this message: "Close Firefox: A copy of Firefox is already open. Only one copy of Firefox can be open at a time." I've removed older versions and restarted, but still get this message. Wh

    I've just downloaded Firefox 3.6 (Mac). When I attempt to open, this message pops up: "Close Firefox: A copy of Firefox is already open. Only one copy of Firefox can be open at a time." I've removed older versions and restarted, but still get this message. What's going on?
    == This happened ==
    Every time Firefox opened
    == after I downloaded the latest version. ==
    == User Agent ==
    Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

    You might find your solution in [http://kb.mozillazine.org/Profile_in_use this article].

  • I have some problem with my computer because when i turn it up, the screen turns in a blue colour and the sound doesn't work and in this way i can't hear anything

    i have some problem with my computer because when i turn it up, the screen turns in a blue colour and the sound doesn't work and in this way i can't hear anything

    Will u help me or not?

  • My app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?

    my app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?

    I am having the exact same problem.  MacForums has been helping me, and I called Apple.  After trying everyone's suggestions, and Apple's, no success.
    My App Store app still says "incomplete or damaged."  There is even a circle with a line through it on the icon.  Apple said reinstall my Snow Leopard upgrade disc (not my original Leopard disc) and then run the Combo Update (like your suggestion).  Did not work.  I also updated the software from "Software Update".  Rebooted.
    I think this started after I replaced my hard drive with a SSD and moved the hard drive to where the DVD was.  I wonder if the person above who had the same problem also installed a SSD?
    Anyway, anymore ideas?  Even Apple is stumped.
    (In answer to the other post above, my Quicktime works fine.)
    Message was edited by: mrivmriv
    Just did some more reading.  I was going by the icon in the dock.  When I checked in Finder, there it was, fixed and brand new!!  Thanks, anyway.
    Message was edited by: mrivmriv

  • I just got a new MacbookPro using Mavericks OS. When I tried to load Filemaker Pro I got this message: You can't open the application Filemaker Pro.app because Power PC applications are no longer supported. This is a disaster.

    I just got a new MacbookPro using Mavericks OS. When I tried to load Filemaker Pro I got this message: You can't open the application Filemaker Pro.app because Power PC applications are no longer supported. This is a disaster.

    GiraffeHero wrote:
    I just got a new MacbookPro using Mavericks OS. When I tried to load Filemaker Pro I got this message: You can't open the application Filemaker Pro.app because Power PC applications are no longer supported. This is a disaster.
    Ralph Landry1 wrote:
    The only viable solution is to upgrade to the latest versions of the PPC legacy software that will run under Mavericks.
    Except for the other viable solution:
    If you are unable or unwilling to upgrade to a version of Filemaker that runs natively under Mavercks, you can run your existing version of Filemaker by installing Snow Leopard Server into Parallels:
                                  [Click on image to enlarge]
    Installing Snow Leopard Server into Parallels for DUMMIES:
    http://forums.macrumors.com/showpost.php?p=17285039&postcount=564

  • Hi, my Macbook Pro isn't charging when I plug in my charger and the light on the charger thing isn't lighting up. How can I tell if the charger or the computer is broken? Also, is there a way to fix it? Thanks.

    Hi, my Macbook Pro isn't charging when I plug in my charger and the light on the charger thing isn't lighting up. How can I tell if the charger or the computer is broken? Also, is there a way to fix it? Thanks.

    Not sure how I would tell if the contacts are stuck, but they look normal. The other stuff:
    Battery Information:
      Model Information:
      Serial Number:    W0046Q08UBX0A
      Manufacturer:    SMP
      Device name:    bq20z451
      Pack Lot Code:    0000
      PCB Lot Code:    0000
      Firmware Version:    0201
      Hardware Revision:    000a
      Cell Revision:    0157
      Charge Information:
      Charge remaining (mAh):    3211
      Fully charged:    No
      Charging:    No
      Full charge capacity (mAh):    5845
      Health Information:
      Cycle count:    943
      Condition:    Normal
      Battery Installed:    Yes
      Amperage (mA):    -1354
      Voltage (mV):    11210
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):    10
      Disk Sleep Timer (Minutes):    10
      Display Sleep Timer (Minutes):    10
      Wake On AC Change:    No
      Wake On Clamshell Open:    Yes
      Wake On LAN:    Yes
      Display Sleep Uses Dim:    Yes
      GPUSwitch:    2
      Battery Power:
      System Sleep Timer (Minutes):    10
      Disk Sleep Timer (Minutes):    10
      Display Sleep Timer (Minutes):    2
      Wake On AC Change:    No
      Wake On Clamshell Open:    Yes
      Current Power Source:    Yes
      Display Sleep Uses Dim:    Yes
      GPUSwitch:    2
      Reduce Brightness:    Yes
    Hardware Configuration:
      UPS Installed:    No
    AC Charger Information:
      Connected:    No
      Charging:    No

  • Hi, i can't open photo library on my iPhoto. Now lost all my photos.  How to restore al photos on iPhoto?

    Hi, i can't open photo library on my iPhoto. Now lost all my photos.  How to restore all photos on iPhoto on Macbookair?

    With the amount of information you've provided it's impossible to offer a potential solution.  We can't see your computer so we need to know the details of your problem and setup, i.e.:
    what version of iPhoto are you using?
    what system version are you running?
    what do you see when iPhoto opens?
    what fixes have you tried?
    where is your library located?
    did you apply any updates or upgrades just prior to the problem occurring?
    are you running a "managed" or "referenced" library?
    what type of Mac?
    how much free space on your boot drive?
    OT

  • I am trying to install software for iTwin Connect, but after downloading the dmg file and launching the program, I receive a message saying the file can't open and to check my internet connection.  Any ideas?

    I am trying to install software for iTwin Connect, but after downloading the dmg file and launching the program, I receive a message saying the file can't open and to check my internet connection.  Any ideas?

    Many Thanks, Kurt.
    I knew I'd seen the solution you've provided somewhere - either in MacWorld or MacFormat - but couldn't remember the Gatekeeper bit!
    I shall save it somewhere VERY safe now in case this happens again …
    You have made an old man very happy and saved me from worrying that senile decay had suddenly set in. (I was 70 last week so you might understand the situation from that.)
    Best wishes
    OllyanDinah

  • I'm on a MacPro, Snow Leopard, 10.6.8 and did software update to safari 5.1.4. Now I can't open Microsoft Word or Skype. I've done repair permissions, restarted. How can I fix ASAP? Wish I could dump this and go back to 5.1.2! Help!

    I'm on a MacPro, Snow Leopard, 10.6.8 and did software update to safari 5.1.4. Now I can't open Microsoft Word or Skype. I've done repair permissions, restarted. How can I fix ASAP? Wish I could dump this and go back to 5.1.2! Help!

    Try this Safari5.1 from the installer package
    http://www.filefactory.com/file/cc9005d/n/Safari.pkg.zip
    The download worked better with Firefox not sure why. At the bottom of the page after the captcha>> slow down load is the Free link,  it took about 4 minutes to download on my test.

  • I subscribe to premium and I can not open the adobe Revel in my ipad I oactualizarlo. I paid through September 2014 -.'s happening I can not use what I have already paid?

    I subscribe to premium and I can not open the adobe Revel in my ipad I oactualizarlo. I paid through September 2014 -.'s happening I can not use what I have already paid?

    Please see the response at:
    Adobe Revel 2.3.2 installation issue

  • Can't open libHaru-generated PDF with Reader, other readers work.

    Our application uses libHaru to export PDF images.  These PDFs can be opened using PDFlite on Windows, Preview on Mac and some other readers.  However, I have tried several versions of Adobe Reader on both platforms and the files fail to open with the message: "There was an error processing a page.  There was a problem reading this document (14)."   So, it seams that Adobe Reader believes that there is problem with this file.  However, from my very limited understanding of PDF structure, I have no idea what might be wrong, so I don't know how to fix it.  The file is written unencrypted.  It is about as simple a PDF as we can generate - a red-filled rectangle.  I would greatly appreciate any suggestions or help.
    Here is a sample PDF:
    %PDF-1.3
    %∑æ≠™
    1 0 obj
    <<
    /Type /Catalog
    /Pages 2 0 R
    >>
    endobj
    2 0 obj
    <<
    /Type /Pages
    /Kids [ 4 0 R ]
    /Count 1
    >>
    endobj
    3 0 obj
    <<
    /Producer (Haru Free PDF Library 2.3.0-dev)
    >>
    endobj
    4 0 obj
    <<
    /Type /Page
    /MediaBox [ 0 0 236 207 ]
    /Contents 5 0 R
    /Resources <<
    /ProcSet [ /PDF /Text /ImageB /ImageC /ImageI ]
    /Pattern <<
    /Type /Pattern
    /PatternType 1
    /PaintType 2
    /TilingType 2
    /BBox [ 0 0 100 100 ]
    /XStep 100
    /YStep 100
    >>
    >>
    /Parent 2 0 R
    >>
    endobj
    5 0 obj
    <<
    /Length 6 0 R
    >>
    stream
    1 0 0 -1 -118 296 cm
    1 w
    0 0 0 RG
    [] 0 d
    1 0.3 0.3 rg
    q
    % Rect
    119.25 90 m
    352.5 90 l
    352.5 294.75 l
    119.25 294.75 l
    119.25 90 l
    h
    B
    Q
    endstream
    endobj
    6 0 obj
    135
    endobj
    xref
    0 7
    0000000000 65535 f
    0000000015 00000 n
    0000000064 00000 n
    0000000123 00000 n
    0000000188 00000 n
    0000000458 00000 n
    0000000647 00000 n
    trailer
    <<
    /Root 1 0 R
    /Info 3 0 R
    /Size 7
    >>
    startxref
    666
    %%EOF

    You would need to post a sample PDF that demonstrates the problem.  All you posted there is text.  (PDF is a BINARY file format)
    From: Adobe Forums <[email protected]<mailto:[email protected]>>
    Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
    Date: Thu, 13 Oct 2011 11:02:42 -0700
    To: Leonard Rosenthol <[email protected]<mailto:[email protected]>>
    Subject: Can't open libHaru-generated PDF with Reader, other readers work.
    Can't open libHaru-generated PDF with Reader, other readers work.
    created by Fred Snerd<http://forums.adobe.com/people/Fred+Snerd> in PDF Language and Specifications - View the full discussion<http://forums.adobe.com/message/3969828#3969828

  • I can't open the RAW files from my new Nikon D4s camera in photoshop? How do I download the latest software for RAW files?

    I can't open the RAW files from my new Nikon D4s camera in photoshop? How do I download the latest software for RAW files? Cheers!

    What version of Photoshop are you running?  You will need at CS5, CS6, CC or CC2014.  Each version needs a different ACR-plug-in to open files from that camera.
    If you are on CS4 or earlier, you'll need to upgrade—or, in the alternative; look for, download, instal, launch and run the free, stand-alone DNG Converter 8.6 on each file of raw NEF files to convert them to raw DNGs first so you can open them in your version of Photoshop and ACR plug-in higher than 2.4.

  • Just downloaded and installed new LR CC.  No apparent problems with the D/I on my iMac, OS 10.10.3. however LR CC will not start.  I get a momentary flash of the opening screen and then the program  shuts down.   From the posts it looks like this if a ver

    Just downloaded and installed new LR CC.  No apparent problems with the D/I on my iMac, OS 10.10.3. however LR CC will not start.  I get a momentary flash of the opening screen and then the program  shuts down.   From the posts it looks like this if a very common problem.  Any help would be appreciated. Thanks.

    Have you tried logging out of your CC desktop app, then logging back in again? Quit/Restart won't work, but logging out and back in should. See here: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Maybe you are looking for

  • Is it possibile to undo upgrade and go back to 5.0 on 3gs

    I hate 6.0 I can slap att in the face because they have thier apn settings lock in like apple products does some items. Can I change back to 5.0?

  • B1IF warehouse Transfer Document Duplication To Empty Document.

    HI All, I currently have a stock transfer process that creates a successful transfer and also an invalid transfer in SAP. The First document submits perfectly but somewhere in the background there is a second document added of the stock transfer whic

  • Drop-Down menu not retaining selected value

    I'm using LiveCycle Designer ES 8.1.1 with LiveCycle Forms and I render my forms in HTML.  When Google Chrome or Safari are the user's browser the drop-down menus do not retain their selected value when going from page to page.  For example I have a

  • Viewing raw files

    Photoshop CS5 Camera Raw 6.7 Canon 70D I'm receiving this error when trying to open my CR2 files in Adobe Camera RAW. I'm also unable to view my CR2 files in Adobe Bridge. I have done all the updates, but I still am having this issue. Can anyone plea

  • Databased diagram and business components

    Hi, I am using Jdev release 1 (11.1.1.3.0) to create a database diagram out of the BC entities. I would have thought that as long as i had specified ERD notation, my diagram would not look like UML based one (.e.g associations without crawfoot etc).,