When opening Firefox, all I get is the Mozilla Crash Reporter

Clicking on Firefox icon takes me directly to the Mozilla Crash Reporter. Restarting and exiting have no effect. The "report" has been submitted numerous times with no response - have no crash ID assigned
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Try a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Similar Messages

How do I get past the Mozilla Crash Reporter window?

I cannot get Firefox to work. Every time I open it a Mozilla Crash Reporter window opens up with the options to Restart or Quit Firefox. Neither of these work.
I have the five most recent ID report numbers as suggested in previous posts. Please advise where to go from here.
bp-dc516e11-d27b-47b5-aa94-b69ab2131007
bp-4a781805-f7a0-4df9-8ecb-d491b2131007
bp-ac6aabe9-c2a8-48b2-a98e-f634c2130930
bp-915a3b9c-0518-4ab1-9186-4931b2130930
bp-00fa361b-7049-4ec1-8674-becf12120726

Also note that the crash reports state you are using Firefox 11, please update that, as this crash may have been fixed in the past year.
* [[Update Firefox to the latest version]]

When I open firefox all I get is the page outline the contents of the page is missing

For 2 days now this is all I get when I open mozilla/firefox.I can see the outside frame of the page eg:facebook.But I can't see the contents of the page,It doesn't matter what site I try to access it's the same.I have cleared my cache,cookies,defragged rebooted and nothing seems to work.I even tried uninstalling it and reinstalling it and still no change.I rely on this browser for a lot of things I do.Help please!

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
See also:
*http://kb.mozillazine.org/Error_loading_websites
*https://support.mozilla.org/kb/Error+loading+web+sites

Firefox will not open at all. I only get the Mozilla Crash Reporter over and over.

After updating yesterday, Firefox will not open. I repeatedly get the Mozilla Crash Reporter. I've scanned my computer for malware, I've tried to open it in safe mode (it won't), I've completely uninstalled and reinstalled Mozilla, but nothing works. Each time I reinstall, I still get the Mozilla Crash Reporter. The program will not open at all.
I ran my crash ID. Here is the info: bp-eff196eb-ed21-45ee-83c6-e0fc42130123

hello, this crash is caused by Websense Endpoint security software that is running on the system. please try to install all the updates for this program that are available...

Hi, I have a brand new imac which i got today and when I open Iphoto all i get is the error message "Your photo library is either in use by another application or has become unreadable" any ideas? thanks

Hi, I have a brand new imac which i got today and when I open Iphoto all i get is the error message "Your photo library is either in use by another application or has become unreadable" any ideas? thanks

Are there photos in the Library? If not then just trash it and launch iphoto. It will make a new one.
If there are pics in it then Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.

When i try to open iphoto all i get is the spinning wheel...have tried rebuild but no success

when i try to open iphoto all i get is the spinning wheel...have tried to rebuild iiphotos but have had no success

What iMac?
What OS X version?
What iPhoto version?
Was it working before you updated or upgraded to.........?

I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
Try your Recovery partition first and if that doesn't work, use Internet Recovery.
Clinton

Firefox does not start up after an automatic update. Every time i try to open it, it just prompts the Mozilla Crash Reporter.

Firefox does not start up after an automatic update. Every time i try to open it, it just prompts the Mozilla Crash Reporter.
''Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.10
BuildID: 20100914125854
CrashTime: 1290192405
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1287124738
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 422
StartupTime: 1290192405
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 3.6.10
This report also contains technical information about the state of the application when it crashed.''
Same thing happens when i click restart.
No difference when i run it in Safe mode. And it won't let me create a new profile either. Is there anyway else i can extract my bookmarks? This is driving me crazy!

Did the crash reporter send any crash reports? 
You can see the crash reports in this folder:
"C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Crash Reports"
See: http://kb.mozillazine.org/Breakpad
See also [[Firefox crashes when you open it]]
Create a new profile as a test to check if your current profile is causing the problems. 
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]] 
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" 
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) 
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox 
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
See:
* http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I just downloaded Firefox 4 and I run Windows 7 Ultimate and it crashes before it loads up I double click the link and it brings up the "Mozilla Crash Reporter" everytime I try to start it.

Basically I downloaded Firefox 4 when it was a beta and now after it's been released and everytime I double click the shortcut or the direct link in the start menu and it shows my mouse with the loading icon and then it pops up the "Mozilla Crash Reporter" and I've submitted multiple reports and got nothing back and I now can't revert back to pre-4.0 Firefox to even just use it while the problem is rectified.

Your best bet would be to uninstall the BETA and install the actual release, instructions as follows.
* Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0] and download a fresh installation file to the desktop. If necessary, download the file with IE8 or 9, but choose to save it to your desktop when you see the prompt.
* Hit '''CTRL+SHIFT+ESC''' to bring up '''Task Manager''', go to the '''Processes '''list and see if you can find '''firefox.exe''' running in there. If you do, right click it and choose "'''Kill Process'''".
* Then go to Add/Remove Programs, scroll down to '''Mozilla Firefox''' and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
* Then reboot and delete the folder called '''Mozilla Firefox''' at this location: ''C:\Program Files\Mozilla Firefox''
* Finally run the installation file you downloaded to the desktop earlier.
If you prefer to install the previous secure version which is v3.6.16, use the following link, otherwise the procedure is the same: [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.16]

After installing 17.0.1 on Windows XP, firefox will not start, goes to Mozilla Crash reporter

I installed firefox on Windown XP, Professional Version 2002 Service Pack 3...
When I try to start Firefox after install it goes to the Mozilla Crash Reporter...
bp-549b7e51-5401-46fb-9783-c1b692130103
I've tried starting in Safe Mode, but same results...
Please help resolve...

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
#Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
'''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
* '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
* '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
#Go to the Windows Start menu and click on "Computer".
#In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
#Find the "Program Files (x86)" folder or "Program Files" folder.
#* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
#* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
#Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
#Double-click the downloaded installation file and go through the steps of the installation wizard.
#Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!

I have installed iTunes twice and when I try to open it all I get is the user agreement. Click on agree and then nothing. Windows

I try to open my itunes and all i get is the user agreement and then nothing happens once i click on agree. Can anyone help

Refer to following article to remove SC Info.lib file:
http://support.apple.com/kb/TS2363
Then repair your Quicktime. START / CONTROL PANEL / PROGRAMS N FEATURES / hightlight QUICKTIME and click REPAIR.

When opening Firefox, I also get a popup page thanking me for installing AOL Toolbar.

Frequently, when opening Firefox 7.0.1 I get a popup page over the home page. The popup page is a Thank You for installing AOL Toolbar. I do not have the toolbar, though I might have in the past. I do not like AOL and want to stop the popup page but have not been able to. I do use Winamp's Toolbar and this could be the source of the problem. If Winamp Toolbar is the problem, I will uninstall it if there is no way to turn off the popup from there. Please assist.

There is some anecdotal evidence that the scripts on the Apple site that are supposed to detect the version of Windows you are running may fail for some users - jumping straight to the "Thank you for downloading ..." page with the installer not having been downloaded. As an alternative, you can go directly to the relevant downloads:
iTunes 12.1.0.71 for Windows (32-bit) - itunessetup.exe
iTunes 12.1.0.71 for Windows (64-bit) - itunes6464setup.exe
There is an alternative downloader for 64-bit editions of Windows here:
iTunes 12.1 for Windows (64-bit — for older video cards)
that seems to address many of the playback issues that some users have been reporting with the full 64-bit version (the alternative installer here is the same architecture as most previous "64-bit" versions of iTunes, i.e., a 32-bit application with a 64-bit installer). The "for older video cards" reference does not seem to fully define the scope of systems for which this alternative works better.
See turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for more details if you're still having problems with installation. This also includes links to the iTunes 12.0 installers if the issues reported with 12.1 suggest it safer to use the previous version.

Why do I keep getting the mozilla crash report every time I try to open firefox. It won't open. One day my computer just shut down by itself and when I tried to reopen mozilla it wouldn't and I got this crash report.

On the crash report it gives me to options;restart firefox or quit. I've clicked on both of these and nothing has happened I just keep getting the crash report. I have tried uninstalling and installing and still nothing works.

For today 8/20
bp-2ae959bd-af39-4b83-80e0-279662110820
bp-2ae959bd-af39-4b83-80e0-279662110820
bp-12a9efd2-5b12-4e98-8bcc-4a8e12110820
bp-3e920b20-fada-448f-b498-baa9d2110820
bp-2bcb5ad7-6c27-47dc-84a5-cb49a2110820
bp-7bc6bd4b-5ae8-43f1-bb91-fbc582110820
bp-902acdbd-5452-407d-94d7-9cb182110820
bp-a924868f-4984-43c6-9ab1-050992110820
bp-d26ef87a-5ad2-4919-887a-f05b22110820
bp-ba3be493-9908-4927-b95a-0de812110820
bp-2d3238e8-4bff-4e5f-977d-b54232110820
bp-1160ef30-95ee-48c2-bc87-fd9a82110820
bp-a50763c1-8c2b-41ef-968b-b46cb2110820

On my netbook, I installed Firefox 4.0.1 from the Firefox web page. Now The netbook cannot open Firefox and cannot get onto the internet. System restore doesn't work. What can I do?

At the end of the installation process, I received the message that (some applications?) were not compatible with Firefox and should Firefox search for (some applications?) that would be compatible. I answered no. When the netbook restarted only one of the two user icons was showing. The user icon I use all the time was not showing. I did system restore to try to go back to before I did the installation and I got both icons, but Firefox does not open. Firefox does not open with either icon. I am using my old PC to write this message and I will not install the new version of Firefox on this PC until I can once again get onto the Net with my netbook. I hardly ever use this PC for using the Net.

See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
It is also possible that there is a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
* Help > Troubleshooting Information > Profile Directory: Open Containing Folder
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/sessionstore.js
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well. 
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
See:
* http://kb.mozillazine.org/Session_Restore

When opening firefox, a banner saying downloading the latest applications appears but nothing happens.

Starting today, when I open Firefox a blue banner just under the toolbar pops up saying "Downloading the latest applications". Nothing is downloaded. I'm not sure if this is a function of Firefox or my default page Google. I tried to reload the latest version of Firefox and the problems persists.
== This happened ==
Every time Firefox opened
== today 7/27/10

MSN Toolbar: See http://support.mozilla.com/oc/forum/1/693619?s=downloads&as=s
'''''Other Issues''''': ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
'''Install/Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)''': your ver. 8.2.3; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
~~blue:''You may be able to update from the Adobe Reader installed on your system''~~ instead of going to the Adobe site and downloading. Start > Program Files, find and click Adobe Reader to open, click Help, click Check for Updates. Allow the download/update to occur. If you use this method, no need to proceed with the instructions below, '''but''' do look at the two bulleted items at the bottom "'''NOTE for IE:'''" and "Also see:". Restart Firefox and check your new version here: http://www.mozilla.com/en-US/plugincheck/
~~blue:''If you go to the Adobe site to download the current Adobe Reader:''~~
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]
'''Update Shockwave for Director (aka Shockwave Player)''': your ver. 11.0; current ver. 11.5.7.609 (important security update released 2010-05-11; see http://www.adobe.com/support/security/bulletins/apsb10-12.html)
NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
SAVE the installer to your hard drive (Desktop is a good place so you can find it). When the download is complete, exit Firefox (File > Exit), locate and double-click in the installer you just downloaded, let the install complete.
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox#_Installing_Shockwave Installing Shockwave]'''

When opening Firefox, all I get is the Mozilla Crash Reporter

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