When opening Firefox I get a Transparent window that shows my Desktop.
It just started happening today. Whenever I open Firefox, it show a blank, transparent window. I cant click on anything at all.
Thanks heaps for the quick reply. After I sent you the email the firefox home page came up, so it seems to be all fixed as this is my work computer I will see what happens tomorrow. My server is Optus Australia and if the server was down would I still be able to get emails?
Similar Messages
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But I have updated Firefox. And if I tell it to do the update, it runs and runs and runs but nothing ever happens. It has a 'view more information about this update' link but the link does not work.
According to your user agent string you are not using the latest version of Firefox. It shows you have version 4.0, the latest version is 4.0.1
In the Help menu select "About Firefox", this should check for updates and then let you install the latest version.
If that does not work, try downloading the latest version from http://www.mozilla.com/ then installing it over your current version. -
When I try to open Firefox, I get an error message that reads "The procedure entry point ?CreateDrawTargetForCairoSurface@Factory@gfx@mozilla@@SA?AV?$TemporaryRef@VDrawTarget@gfx@mozilla@@@3@PAU_cairo_surface@@ABUIntSize@23@@Z could not be located in the dynamic link library gkmedias.dll.
My only option is to click okay in the Error Message Box, but Firefox will not open then.Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
*(32 bit Windows) C:\Program Files\Mozilla Firefox\
*(64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\
*http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://hacks.mozilla.org/2010/09/hardware-acceleration/ -
When opening Firefox I get a Java Scripts error message and Firefox will not always open
When opening Firefox browser I get an error message from JavaScript Application: "TypeError:components{cid} is undefined. Sometimes the Firefox browser will not open; sometimes it does. Very annoying!!
RichardThis can be caused by an add-on that says it is compatible with Firefox 4 but isn't quite compatible. This thread has more information: [https://support.mozilla.com/en-US/questions/729606 Javascript pop errors stating: TypeError: Components.classes[cid] is undefined | Firefox Support Forum | Firefox Help].
Does that help? -
Since I updated or auto updated to Firefox 5.0.1 I get a windows error, can not find when I try to open Firefox from the icon.
It fixed opening Firefox, but when I click Yahoo mail or Hotmail I still get a error message. I only seen a Yahoo Messenger in file folder, which I changed like I did for Firefox with no results. Thanks for your help.
Wayne -
Each time I open Firefox program, I keep getting a window stating: I am getting a JavaScript application window stating" TypeError: Components.classes['@softage.ru/skype/SkypeFfExtension;1'].
How can I stop this message to appear ?Issue caused by Skype addon by Firefox. Which version of Skype are you using? Make sure its latest one?
*skype.com -
I always close Firefox when I am finished with the web. When I try to open it later, I often get a message saying that firefox is currently running, so close it first. As far as I can tell, firefox is not running. The message then says to restart your computer and try again. I restart my computer and then firefox opens.
https://support.mozilla.com/en-US/kb/Firefox%20hangs <br />See '''hang-at-exit'''
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I get a long load time when I open firefox 35. Then cannot connect to server, however i can then open websites fine via my bookmarks list. Tries reinstalling, did not help, made google my homepage in options, does not help.
Does this happen every time? Or is it only when your computer is first turned on/waken up?
If you open another browser (Internet Explorer/Chrome/...) does it do the same thing?
I might be that your computer takes a few seconds to (re-)establish its network connectivity after sleeping. Try this
#Click Start
#Type Computer Management
#Click the first result or push enter
#Click '''Device Manager'''
#Expand network adapters
#Right click on your network adapter then click '''Properties'''
#Click on '''Power Management'''
#Uncheck "Allow the computer to turn off this device to save power" -
i uninstalled, then reinstalled, same error.
A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.
Script: chrome://browser/content/customizableui/toolbar.xml:216Try to delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.
You can also check for problems caused by a corrupted localstore.rdf file.
*http://kb.mozillazine.org/Corrupt_localstore.rdf -
I started having this issue when I went to open Skype and it would not react and gave the message below. Then when I went back to firefox I got the above error message, which dissappears when I click OK and firefox will open. Skype still will not open.
That is a problem with the Skype extension.<br />
You will have to disable (uninstall) that extension if it isn't working properly.
See:
* [[Troubleshooting extensions and themes]] -
It is the message from Firefox that we are up to date
Advertising the mobile browser and telling us to get it
we don't want it- we just need to use firefoxWould you like to restore the homepage??? if thi is the problem follow this guide: https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page?esab=a&s=set+homepage&r=0&as=s
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A bar keeps moving across the page as if the update is being installed, but it never completes the install. Instead, it just keeps going on and on. I have left it going for over an hour & it still doesn't update? HELP PLEASE! If it is important, I want to get it updated as soon as possible. I've already been trying for over a week.
Do a clean (re-)install:
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
I am running Firefox 4.0 version, but for some reason, it tries to download updates and then gets stuck on trying to connect to the update server. This has been happening the past few days. When I close the update, I can proceed in Firefox without incident (that I know of).
See:
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder.<br />
You may need to delete active-update.xml and updates.xml as well if present.
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
If you have problems with updating then easiest is to download the full version and uninstall the currently installed version and remove the Firefox program folder to do a clean install of the new version.
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
Recently I have clicked on links to download forms and I get a hollow webpage that shows my desktop
Help!! I need immediate help. Recently I have begun to have a problem with the weblinks for forms showing only my desktop when attempting to open them. I need to file a subpoena now and I can't get a form!!!
Hi Becki514,
Welcome to the Support Communities!
The following articles may help you with your projector issue:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
http://support.apple.com/kb/ht3382
Mac notebooks: How to use your computer in closed clamshell (display closed) mode with an external display
http://support.apple.com/kb/ht3131
I hope this information helps ....
Have a great day!
- Judy -
I tried to uninstall AVG antiviral software, but it did not uninstall. Next, when I try to open Firefox I get a box popup that says:
TypeError: Components.classes[cid] is undefined.
If I click OK in that box, I can then open Firefox.
Also I can no longer update Java.
Help!Possibly you have "AVG Safe search" extension installed as part of "AVG Free", solution involves reinstalling :AVG Free" without the Link Scanner component see
* http://kb.mozillazine.org/Problematic_extensions
* symptom was noted in https://support.mozilla.com/questions/865877
Other possibilities
* "OneClick YouTube Downloader 1.07" as reported in
*: https://support.mozilla.com/questions/864343
* "Java console" needs to be updated as reported in
*:https://support.mozilla.com/questions/863711]
* "HP Smart Print 1.0" as reported in
*: https://support.mozilla.com/questions/857283
* "McAfee Site Advisor" as noted in (also see Problematic extensions above)
*:https://support.mozilla.com/questions/802381
*a theme After switching to the default theme the JavaScript error doesn't appear. (View > Page Style > No Style or if "Firefox" button use "Alt" first to get to the View menu)
*:https://support.mozilla.com/questions/837840
*various extensions/applications but is 1 year back and Firefox 3.6.6
*:https://support.mozilla.com/questions/729606
If none of the above solve you problem use diagnostic approach...
*: https://support.mozilla.com/questions/837840
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