When opening Muse it tells me the subscription has expired.

I have recently changes the login details for a old member of staff to a new one, through the teams control panel. Muse will not open despite all payments are up to date.

Rave,
I have the same problem.  It says trial is expired, so I select the "sign in now" button.  After sign in, it comes up with a place to enter a serial number.  The only two other options are "back" and "next". 
-Radfuehrer

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