When playing games on my Ipod, I can't buy gold packs on Fifa or gems on Clash of Clans. What can I do? I have credit on my Itunes account.
When playing games on my Ipod, I can't buy gold packs on FIFA or gems on Clash of Clans. What can I do? I have credit on my Itunes account.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem then some info as to what happens would be useful if you want help.
Similar Messages
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When I want to buy gems for clash of clans it says cannot complete transaction and to contact apple/iTunes support. Can you help me
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I curently have credit on my itunes account. However when I try to purchase an app, it keeps asking me to update billing info. Why is this when I have credit ?
To purchase from iTunes you are required to fill in an address section under the billing info. You don't have to put in a credit card, just a name and address, so that iTunes can send you receipts later.
I had to do this when I first started buying things from iTunes, you just go to Account>Billing Address> Edit
Niels -
Why can't I redeem iTunes credit to buy gems in clash of clans? It keeps charging to my credit card. It happened from my iPad and from IPhone 3G.
You have a balance on your account i.e. you've already redeemed the card onto it ? If you have then it should automatically be used (it's only when gifting that your credit card should be used), you could try contacting iTunes Support and see if they can see why it isn't : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Can i make an inapp purchase if i have credit in my itunes account?
can i make an inapp purchase if i have credit in my itunes account?
I am confused, but I think you want to email here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
If I have credit on my iTunes account, can I use the credit to buy films? Tried to buy a film but it required my visa card details.
No, that isn't possible.
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When playing games on my iPod touch. Some are stutters and non responsive
Trying to play games on my iPod touch and they are slow, stuttery and non responsive. iPod software is up to date
Do the games require an internet connection? If so then maybe slow connection.
otherwise:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
Can't buy gems in clash if clans but can in other apps
I had my iPad stolen three weeks ago and now have the replacement. All restored ok except in the app "clash of clans" I can't purchase gems. This intermittently has worked but mostly not. The obvious like passwords etc is not a problem as I can buy stuff in other apps and the downloads from App Store etc all work. I had a ticket with supercell (the company who makes coc) but they are not getting anything from apple to trigger the gem purchase. The message I get is to contact iTunes support but having tried that, I got told to talk to supercell.
My understanding if in app purchases is that the transaction is completely with apple until the money has changed hands, then the app owner gets notified to send me my "goods". Therefore, there should be some type of exception report.
Anyone else had the problem?Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html -
IIce updated my credit card info. i have credits in my itune account, yet I can't buy anything. What am I doing wrong?
Have you tried going to Settings>iTunes & App Store, and signing out? Click on your Apple ID, then on Sign Out. Then sign back in again and try again.
Also, make sure you have closed the app: double-click the Home key and swipe up on it to close it. Then try again.
Cheers,
GB -
As mentioned in my question above, it happens usually during playing games. I wondered if there were someway to clean out the virtual memory, as opposed to it "increasing" continually and overloading my memory in general. You are speaking with a computer novice for the most part, so I am unfamiliar with a lot. I do do updates and general maintenance on the computer, but is that enough for this issue?
Your plugins list shows outdated plugin(s) with known security and stability risks.
* Shockwave Flash 10.0 r45
Update the [[Flash]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/
Physical memory is the memory that is installed on your computer as real memory. To be able to run programs that require more memory and more programs at the same time (via time sharing and task switching) it is also possible to move (swap) currently not needed code and data to disk to make room for other programs and data. The total memory available for programs is the Virtual Memory.
You can check the Virtual Memory settings here: Control Panel > System > Advanced > Performance > Settings (Advanced tab)<br />
Windows can manage more memory then is physical available and that memory is stored in a page file on your hard drive.
If the size of that file is not large enough and all available memory is in use then you get the Virtual Memory is low warning.
Make sure that you have at least 1 GB or the recommended setting for the Virtual Memory.
If you have less than 1 GB physical memory installed on your computer then if possible add more memory.
http://support.microsoft.com/kb/555223 - RAM, Virtual Memory, Pagefile and all that stuff -
I am not able to purchase any in app purchases . Both clash of clans and Paz 2 . They always ask me to contact support in iTunes . But I always get no answer .
Btw I am using iPad mini
Help !!!What did iTunes Support say when you contacted them ? If you haven't contacted them yet, or it's been more that 24 hours since you contacted them, then you could try contacting them again : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Why can i not download games when i have money on my account. It just keeps refering me to the Itunes help forum. Why cant ITunes just tell me the problem? Why do i have to go on chat forums and ask others to help me.
It is telling you to contact iTunes Support. Do that by:
Apple - Support - iTunes - Contact Us -
HT1491 i cant purchase gems from clash of clans how can u prove it it says contact
i have 50dollars in my account i want to buy gems it dosent allow me it sayes (for assistance contact itunes support i dont know how to do it plz help!
Contact iTunes support:
http://www.apple.com/support/itunes/contact/ -
I have credit in my itunes account but cannot purchase anything as it asks me to update expired credit card details - which I do not want to do. All was fine until I updated to IOS 7
How do I sort this?
ThanksThe iTunes Store sometimes requires a credit card to check that an account is valid, but shouldn’t normally charge purchases to it(except for gifts) while there’s sufficient iTunes Store credit.
(111480) -
HT2736 Can't purchase gems on clash of clans cause there's a error connecting, need help
Can't purchase gems on clash of clans cause there's a error connecting, need help
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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