When playing YouTube in background the phone stays on and does not auto lock and if it is auto locked and you receive a text it will stay on / lit even in the lock screen

Question

Mine and my wifes iphon 5s is having way too many problems for today's technology, when using iTunes music app from the lock screen if you press pause from the lock screen it stays the same not like before when you paused the music the play buttons would disappear but now they just stay there, and when playing YouTube videos in the background from safari and the phone is in lock screen and you receive a text the screen will stay lit until you turn it off yourself and also the same thing happens in the home screen if your playing YouTube from safari in the background the phone won't auto dim of auto lock after any amount of time it will stay on forever these problems need to be fixed, also the wifi is not working like it used to and the LTE and 3G data are slow, slower then the 3GS when ios 6 came out. Please fix thank you, loyal customers for 8 years and own almost every product you sell, thanks again

Answer 1

Any number of things could have caused the phone to do this. If after the reset you are experiencing additional problems, the next step in the troubleshooting process is a restore from a backup. Make sure you have one before you start the restore process. If that does not improve things, then you may have to restore as a new device. Remember, restoring as a new device will delete all data off the phone. Make sure all of your pictures are imported to the computer and all other data is synced to supported applications on the computer before restoring as new. See this support document about backups http://support.apple.com/kb/HT4946, and this about restoring the phone. http://support.apple.com/kb/HT1414