When plugged into computer a song started skipping, pressed pause but ipod sounds makes a clicking sound. Eventually goes to black screen with red cross. Cannot reset it and doesn't register on my computer.

I had my iPod plugged into my computer and was playing the songs from there. One song started skipping so I pressed the pause button, the ipod kept making a clicking sound like it was still struggling to play the song, eventually went to a black screen with a red cross with apple.com/support/ipod underneath. Have tried to reset it but does not work, comes up with apple logo and immediately makes the clicking sound and then crashes.
Is there anyway I can get my music and photos off?? I just got a new computer and had lost everything on my old one so only have the songs and photos on my ipod, desperately want to get them on to my computer.

You may have damaged the HDD which is located in that spot. I would take it in for service.

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Just tried setting up bootcamp on MacPro. Computer now boots to white screen before going to black screen with curser in upper left corner. Can anyone get me back to Mac operating system so I can start over again?

Just tried setting up bootcamp on 2014 MacPro 13" laptop. Computer now boots to white screen before going to black screen with curser in upper left corner. Can anyone get me back to Mac operating system so I can start over again?

Hi there rjr25350,
You may find the information in the article below helpful.
Boot Camp: Windows installation boots to black screen with blinking cursor
http://support.apple.com/kb/TS4536
-Griff W.

When i click on my pictures a black screen with a exclamation point appears

So I've never had any problem with my computer before..... I have Iphoto 9.
When i click on my pictures, they all appear in all photos. However if i click on them, it goes blank i hvae a black screen with a exclamation point that appears. Please help, whats going on????

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

HT1414 I tried to do an update in the settings mode and now my ipad is frozen with a black screen with itunes app in the middle and showing to plug in the charger. Nothing is happening and tried turning off device and still nothing.

Ipad locked up while trying to do an update. Don't know how to fix and can't use ipad at all. Black screen with itunes app in the middle of screen and it shows picture of charger that it wants me to plug in. Nothing works.

You are in recovery mode, you need to restore it through iTunes on your computer. Follow the article you linked from.

HAVE NEW 13.3 MAC AIR AND when using it to open sites in safari I have no issue until I go to a link page that is a pdf file or I am trying to save the screen info as a pdf. I only get a black screen with no data, cannot find solution in help menu

HAVE NEW 13.3 MAC AIR (previously, still have 13.3 MCbook pro which works captures what I am looking for an answer to)
when i open sites in safari the page opens fine if it is not a pdf based page.
Once i open a site that has a link to another page that is a pdf based page the page comes up as a black screen with no info showing
If I open a site that gices me an open to save a file to a word, excel type document or a pdf , everything works fine until I try to save the information to a PDF and again the screen goes black
I have tried the safari help site but to no avail, does anyone have a solution to thid problem. (I do have the abode ofr mac program loaded)

If you delete all the Adobe Reader stuff it will probably fix this. For almost everything, the Apple pdf handling works better.

When I double click on a thumbnail, a black screen with a ! shows up. why is this happening??????

In I Photo, when I double click on a thumbnail to enlarge it, a black screen with a ! appears. Why is this happening?

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
What version of iPhoto? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

When I log onto my macbook, my user account isn't showing up. All that shows up is a gray screen with only two boxes saying "Name" and "Password". How do I fix this?

There was one time where my wi-fi wasn't connecting so I tried to turn it back on. A window popped up but I had alrdy clicked enter before I read it, but it said something like "...will change settings, is that okay...?" And then wi-fi still would not connect. So I tried restarting my computer, but when it turned on, my user account did not show up and all there was on the screen was two boxes that asked for name and password. I was the only person using my macbook so I never set up a password for it. Has anyone had this problem? How do I fix this?

Since I'm not in front of your computer I can't tell what you see - I can only guess and give a hint. So once again, if the disk name on your Mac is "Macintosh HD", when you boot in Recovery Mode, and start up the Terminal in "Utilities" menu, and then type in the command:
    df -k
you should see a list of "volumes" - one of which is named "/Volumes/Macintosh HD" (but yours could be anything) and in that folder there is another folder called "Users" and in that folder is the names of the home directories of the user accounts (and the names that you can enter into the login screen) that you are looking for. So if you are not familiar with using the Terminal you should say so and I can give more details. But assuming you're OK with typing in commands to theTerminal this is what I would try:
    ls -l /Volumes/Macintosh HD/Users
and you should see something like the following (my disk name is "Yosemite" so I typed "ls -l /Volumes/Yosemite/Users")
ML9Book:~ xxxx$ ls -l /Volumes/Yosemite/Users
total 0
drwxr-xr-x+ 11 Guest      _guest   374 Oct 25 19:23 Guest
drwxr-xr-x+ 33 Jack       staff   1122 Oct 24 10:49 Jack
drwxrwxrwt   13 root       wheel    442 Dec 27 2013 Shared
drwxr-xr-x+ 38 admin      staff   1292 Oct 25 16:59 admin
drwxr-xr-x+ 15 x13        staff    510 Oct 23 22:41 x13
drwxr-xr-x+ 12 514        staff    408 Oct 23 12:24 x14
So now reboot your mac into normal mode - and you will see the login screen with the two empty boxes.
So the above output tells me that there are 3 users - Jack, x13 and x14 (there is always a Shared user and there might or might not be a Guest user since it depends on how your setup was setup) - and these 3 are the names that I could try and enter into the login screen (in the top or first box). You can try no password, but I don't think you can create accounts without passwords, so this will likely fail. In that case you need to reboot in recovery mode and run the Terminal command again (from the Utilities menu) and do a resetpassword command. Another window will pop up and from there you select the Volume (in my case I selected the Yosemite volume - in your case you would select the "Macintosh HD" if that is what your volume name is). Then select the user account you want to reset the password from the drop-down list of user accounts (it will show you the long and short names, and the short name is what was in the listing above from the "ls -l" command), then enter the new password in the indicated box, and then enter it again in the next box, to make sure you didn't make a typo, and enter a password hint in the last box (optional). Then click the "Save" button and you will see another dialog box pop up telling you that the password was changed but not the Keychain password (hopefully you remember this one) - click the OK button then reboot back in normal mode (click on the Apple logo in the top left corner of the screen and click on Restart).
Does this help?

Imac start up goes to black screen with white writing

My imac on start up comes up with a black screen which has a lot of white writing on it. The mac then stops on this screen and to does nothing else. To re start the computer I have to un plug it. After doing this it will then work fine. this scenario happens about once a month.
Any help would be appreciated.
Thanks in advance.
Regards
Scott.

From reports I've read on here, a PRAM reset is likely to solve the problem:
http://support.apple.com/kb/HT1379

I bought an ipad mini from John Lewis in February. On Saturday the ipad suddenly stopped working. I tried charging it but all it done was go to the start up apple page (black screen with white apple) then shut down and constantly repeat this process.

I took it back to John Lewis today to get fixed as its still under warranty. Because there was scratches on the back of it.... Which is hard to avoid with the slate back!!! I got told apple will probably not fix it as it looks as if I've done it! I couldn't believe it!! If I honestly dropped it that bad to have caused a technical fault inside I would of smashed the screen as the same time!! Absolutely ridiculous as I know it isn't through any fault of my own.

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

Black Screen with curser When Installing Windows 7 on Mavericks

I have been trying to install windows on my macbook pro via bootcamp all day today, i have put about 7 hours into it and i am very frustrated. I have followed the guides. I have updated my mac, installed the windows support drivers, i have the most recent bootcamp, I have windows 7 on a DVD with a usb optical drive.
So my problem comes when I get to installing windows. after i make the partion on bootcamp it trys to reboot to windows but instead goes to a black screen with curser. i have gone online and read through tons of forums that talk about this exact problem. i have attempted what they suggest such as booting while the usb with the windows support drivers is connected and boot to the windows disk using the option at boot. (Still black screen with curser) I have tried booting to the windows disk with no other external usbs attached but the optical drive. (still black screen). i have tried booting to another disk part of the DVD callled " EFI Boot" that pops up when holding option at boot up. When doing this windows 7 actually does start up and starts the install process but when choosing the bootcamp disk to install to, it says it is the wrong format. so i tried to format it in the windows install as people have said but that did work. But people have also said on other forums that you cant boot windows using the EFi Boot or what ever its called so i dont think that is an option. I have repeatedly deleted the bootcamp partion and tried to partition it again but still get the black screen when booting up.
My mac is a Macbook pro mid 2012. It also is a mavericks whitch i have seen caused many others problems with bootcamp. so i have seen many answers to the black curser screen but none have worked with me. Do you guys have any suggestions or questions for me that would help me get this figured out? Thanks for the Help!

Simple fact is IF you have replaced the original built in DVD drive with a second HDD you will never be able to install Windows on your Mac, or at least not easily.
Apple has restricted Mac computers that originally come with a built in DVD drive to only install Windows from that built in drive When It Is Installed Inside the System.
These Mac's will not boot from the Windows installer from any other source, not USB stick or USB connected DVD drive no matter what make or model DVD drive it is.
So there are only three option.
1) Reinstall the original DVD Super drive in the Optical bay and whatever drive you want Windows install on to the main bay, install OS X on that drive in the main bay then use Boot Camp Assistant to install Windows. Once that has completed you can then switch around the drives to your liking.
2) Reinstall the Super drive to the Optical bay and whatever drive you want Windows install on to the Main bay. Do not install OS X and install Windows natively on the drive in the Main bay. The Windows 7 (and maybe a Win 8) DVD will boot the Mac computer from the DVD drive and you should be able to run the Windows installer, Partition and Format the drive for Windows only, MBR partition table, and complete the install of Windows on that drive. Then load the Apple Supplied Windows Support files you downloaded once Windows has finished the install.
Then move your drives around where you want them and install OS X on the other drive.
3) There are reports of being able to copy the Windows install files to a partition on one of the drives you will be using and then run the Windows setup, installer, from that partition. I have no information on exactly how to do that.

HT4972 My iPod itouch when plugged into computer just flashes the apple logo otherwise it just won't start. Try to reset -nothing.

My iPod itouch when plugged into computer just flashes the apple logo otherwise it just won't start. Try to reset -nothing.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

IPhone has 175 songs but iTunes says it has over 600 when plugged into computer

On my iPhone4:
In the Settings > General > About - My phone says it has 175 songs
When plugged into a Mac with iTunes my phone reports that it has 175 songs under the tab 'On This iPhone'
But, in the Summary tab, if you hover the mouse over the Audio area it says 665 songs.
My phone is nearly full and I think this must be the culprit because I don't store much on my phone. So I am trying to figure out if there is a Deleted Music folder somewhere? Why is iTunes reporting so much music on my phone.
I only have a handful of podcasts so that isn't it either.

http://support.apple.com/kb/TS1538

Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in, any ideas?

Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything. Looks like the screen is on it's just unresponsive and black obviously. Has anyone had this problem? I was updating via wifi right in front of my router and my computer.

Spoke to a "senior advisor" in the Apple TV department. Her suggestions: change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers. So she confirms that the problem is one of connection to router suddenly dropping out.
My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue. It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more. Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department. Make them aware of this problem!

Iphone 3g not recognized by computer(s). Windows 7. Charges when plugged into wall, but not PC's. Also not listen in Device Manager. I have hard reset/soft. reinstalled itunes after clean wipe. went through services... help! Windows 7

Hello all. My system is Windows 7 64bit. In the past my phone worked just fine, plug it into a usb slot, synced up, updated... but for months now it has not worked. Other Iphones will not work on this PC either with their corresponding cables. But my Iphone will also not work when plugged into other computers.. it will not show up at all.. no charge.. no itunes... no drivers show up in Device Manager. My phone works just fine when plugged into the wall with it's cable.. charges fine everything works.. but it will not charge when plugged into a computer.
So far... I have uninstalled everything related to apple... ran ccleaner.. fixed registry errors. Reboot PC, reinstall all itunes and apple components (all latest software) and nothing.
I have gonet o services and stopped and started apple mobile device. It is set to automatic.
I have hard reset the phone and soft reset it.
The cable obviously works. The Phone works when plugged into the wall.
Other Iphones will not work on my pc, nor will my iphone work on theirs
I have disabled windows firewall along with my Comodo Defense Plus and it's firewall. I have disabled my AV. I have scanned with ad aware plus, Avast, ran hijack this and fixed registry errors. Ran Ccleaner.
My device manager does not have anything related to apple in it.. I have no idea why. My Device Manager has no portable devices detected at all and does not recognize anything related to the phone.
Core 2 duo 6600
2gigs of ram
Windows 7 64 bit
I have checked all the tech support stuff I can find. I am desperate. Apple will not help me on the phone without charging me 30$.

Also.... my phone works and can do everything fine when not plugged in.. I just can't get my computer or others to recognize the darn thing when plugged in!

I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work. It won't show up when plugged into the computer. Only charges when plugged in the wall or a car charger.

I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work. It won't show up when plugged into the computer. Only charges when plugged in the wall or a car charger. I've tried everything imaginable but I can't get the phone to register in iTunes at all.. The phone won't even reset.. when i try and reset EVERYTHING on the phone the apple logo with the progress bar starts to come up but the progress never moves.. PLEASE help me.. I'm at my wits end with this phone and I'm ready to just trash it.

martinfromdevon wrote:
Warning to iPhone users. Do not start the update of the iPhone software using iTunes.
Nonsense, and very misleading advice. I've updated iPhone 3G, 3Gs,and 4 through itunes many times, never had a problem once, not with one single update in nearly 5 years of iPhones. Of course, I've never jailbroken my phones either. Hack your phone and have update problems? I've got news for you, the problems are not a result of iTunes or Apple's updates.

When plugged into computer a song started skipping, pressed pause but ipod sounds makes a clicking sound. Eventually goes to black screen with red cross. Cannot reset it and doesn't register on my computer.

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