When plugging iPhone into computer to sync DELL computer shuts down

I am trying to sync my iPhone (adding new music). When I plug my phone into my DELL computer , it first recognizes the hardware , then computer screen goes blank. I have tried different USB ports.
I get an error saying NET Framework, and have tried to install this software but then it says not compatible.
Also I called support and the rep suggested to open MSN as my browser and that did help previously, but now I am having the same problem with my computer screen going blank when I plug in my phone.
Is there anything anyone can suggest to do?

Does it display a blue screen with diagnostic information before shutting down? Do you have a scanner or Webcam? If so you need to upgrade the drivers for these. See
http://docs.info.apple.com/article.html?artnum=306048

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I'm having some strange problems here, and I've looked through the topics and I can't find one that exactly fits my issues.
Recently my mac shut off when I put it to sleep and It would not turn back on, also the button would not light up when pressed. I unplugged it, checked the power source and when I plugged it back in the button light would come on when immediately touched and then go out, again not starting(note: my external hard drive comes on and after a few seconds shuts off). After trying it several times I gave up. About 4 hours later I tried it again and it started.
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http://docs.info.apple.com/article.html?artnum=58561
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This new Razr HD is my third Verizon/Motorola phone. When I connect it to my computer via USB (usually for recharging, but sometimes to access files) three things occur that were never a problem with previous Droids. I'd love some way to "fix" all three of these:
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Thanks for your help, but...........
I’ve been using a Droid X for the last couple of years, before getting this Razr. The problem with the UAC was NEVER an issue with the Droid X. Nothing has changed in Windows. This is a problem that did NOT exist with the Droid X, and it DOES exist with the Razr. Not Microsoft’s fault ... it’s a Droid problem.
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is your notebook still in warranty? Warranty status check web page
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Battery warranty is for one year, so it would be a good idea to replace it. Be sure that you buy a guaranteed compatible battery that comes with a one year warranty.
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

I plugged my iphone in to my laptop to update it and the computer shut down right at the end. My phone now has the itunes symbol and an arrow asking me to plug my phone into itunes (I assume the laptop). It's frozen like that even when switched off

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http://support.apple.com/kb/HT1808
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When I go into itunes to sync my computer with my iphone I keep getting message that I must download itunes 10.5, so how come I keep downloading it, but it keeps giving me this message and I can't sync?

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What version of iTunes are you currently running? To check, in iTunes go "Help > About iTunes" and wait for the version number to scroll up from the bottom of the screen. For example, I see:
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You shouldn't have to restore your phone to keep your data. But first press home and on button at the same time until phone shows up Apple logo an boots up normally. When the phone comes back on plug into ituens and back it up by selecting "Back Up Now". Once backed up, you can press update and install 7.1.1 and it will restore and recover all your previously backed up data. You can also press "update" and itunes will automtically back up the phoen and install 7.1.1.

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Try resetting the SMC.
MacBook and MacBook Pro with a battery you can remove
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer
To reset the SMC on newer Mac portables with a battery you cannot remove
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
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Morning Clementine Lin,
For more information this, please see this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Take a look at the Will not turn on, will not turn on unless connected to power, or unexpected power off section.
Have a nice day,
Mario

When plugging iPhone into computer to sync DELL computer shuts down

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