When powering up my macbook, all i get is a white/grey screen with an apple in the centre.

When powering up my mac, all im getting is a white/grey screen and an apple in the middle of the screen. There is a timer going around and around underneath this. Any Suggestions?

See here: iPod Displays a Red "X" Icon
Note that if it is often the sign of a hardware issue, usually with the iPod's Hard Drive.
B-rock

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My MacBook won't start up. After turn it on I get a grey screen with an apple in center and a circle below with lines around it and a blank bar below that. How can I get it to get beyond this screen?

MacBook won't start. After I power up, I get a light grey screen with an apple in the middle, a circle with lines moving around it and a blank grey bar below that. It won,t get beyond this. Please offer suggestions.

I have the exact same problem and waited it out and got to my homescreen. Whateve the problem is fried my bluetooth and my trackpad. I tried starting it again and couldn't even get to homescreen, it stayed on the bluescreen with the wheel of death. So, I took it to genius bar today. I was informed that my logic board is fried and it needs to be replaced. $300 repair that I'm looking at...

My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!

My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!

Hello Lesliegrande,
Thanks for using Apple Support Communities.
Please follow the troubleshooting in the article below to help resolve this issue where you are unable to update your iOS device.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H.

My macbook turns on to a grey screen with a folder in the middle of the screen. I don't know what to do to get it to turn on...

My macbook turns on to a grey screen with a folder in the middle of the screen. I don't know what to do to get it to turn on...
This has never happened. I have tried to do the command-option-p-r trick and that didn't work. HELP

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the hard drive data is somehow corrupted.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That willforce your MacBook to boot from the install DVD in the optical drive.
Once it has finished booting and you Choose Your Language and you are at the Install screen launch Disk Utility from the Utilities menu. Is your Hard Drive in the list on the left?
If it is then select the First Aid Tab run Repair Disk and if that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

When I try to start up my macbook, it makes the startup noise, but won't go any farther than the white/grey screen. I've tried the commands and nothing has worked. Please help

When I try to start up my macbook, it makes the startup noise, but won't go any farther than the white/grey screen. I've tried the commands and nothing has worked. Please help

Hey marleyrose,
Thanks for the question. I understand that you are experiencing issues with your MacBook. The following resource may provide a solution:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Thanks,
Matt M.

Macbook Air - White/Grey Screen with a folder and a question mark

Out of the blue , my macbook air stopped starting up and strted to show me a white/grey screen with nothing but a folder and a question mark . After searching on the internet for solutions and trying to reset my PRAM setting , it still wouldn't boot up . I opened up disk utility and going through internet recovery , I ran the first aid verification on my MAC OS X Base System and it said that it found no problems . I can't restore or erase by the way and i really wouldn't erase my files as I have very important files on my mac . Moving on , I tried to reinstall OS X , but apperently it needs a disk to install OS x on and since none appear , I tried using an USB . After creating a partition and erasing everything on my USB , not happy about that , it wasn't big enough for the OS . So now I am basically stuck in the mac white screen Limbo .
Any sort of help would be fantastic and please do keep in mind that this is a macbook air and I do not have a place to put DVDs into . All I have read on different forum pages didn't help so i decided that it would be a good idea to create my very own thread . I am not very sure about the Mountain Lion version ,but I am not very sure that it matters .

Out of the blue , my macbook air stopped starting up and strted to show me a white/grey screen with nothing but a folder and a question mark . After searching on the internet for solutions and trying to reset my PRAM setting , it still wouldn't boot up . I opened up disk utility and going through internet recovery , I ran the first aid verification on my MAC OS X Base System and it said that it found no problems . I can't restore or erase by the way and i really wouldn't erase my files as I have very important files on my mac . Moving on , I tried to reinstall OS X , but apperently it needs a disk to install OS x on and since none appear , I tried using an USB . After creating a partition and erasing everything on my USB , not happy about that , it wasn't big enough for the OS . So now I am basically stuck in the mac white screen Limbo .
Any sort of help would be fantastic and please do keep in mind that this is a macbook air and I do not have a place to put DVDs into . All I have read on different forum pages didn't help so i decided that it would be a good idea to create my very own thread . I am not very sure about the Mountain Lion version ,but I am not very sure that it matters .

When i turn my touch all i get is a white screen help

when i turn on my touch all i get is a white screen help

Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. From iTunes, select the iPad and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad.
There's more to try but let's go a bit at a time.

My MacBook will only turn on to a grey screen with a file and a question mark flashing on the screen

When I turn my MacBook on a grey screen with a file and question mark in the center of the screen flashing. What can I try to
get out of this screen?

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

When updating to the latest OS X my wife's Mac Book Pro locked at a grey screen with an apple icon and status bar. Is there any way to recover the data on the laptop and complete the OS install?

When my wife's Mac Book Pro was being updated to the latest version of OS X the laptop locked up at a grey screen with the Apple icon and status bar. Is there any way to recover the data and complete the install? I have not tried anything yet because of the data issue. I am not sure which OS X version as I did not install the software.

Used Macs of every description are always available on Ebay and Craigslist and from a plethora of online used-Mac resellers. Apple sells refurbished late-model Macs at 10-20% discounts with a new-computer warranty and the opportunity to extend the warranty with AppleCare.
http://store.apple.com/us/browse/home/specialdeals/mac

How do you fix your ipod touch when you stop it in the middle of when its updating its software. all i get is a white screen or a screen with lines running down it. please help!!

this happened when i was updating it from ios 5.0.1 to 5.1 i had to stop it before it was done updating and now all i get is a frozen screen.

- Try a reset:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to computer and try to restore via iTunes.
- If screen remains on (white, has lines etc), let the battery fully drain. After charging for an hour try the reset and restore as necessary.

Firefox starts but all i get is a white blank screen

i was having a problem with my computer, it would start but then it would like do nothing. it wouldn't let me log on. so after doing all kinds of things i finally figured out it was the cable going into the monitor that was messed up. but after that when i tried to go into firefox all i get is a blank white screen with a tool bar on top that says mozilla firefox. how do i fix this problem? i have to use internet explorer right now and i hate it. i'm about to take this computer and throw it out the window.
i am certain i didn't do anything to the firefox while i was trying to get my computer to run. i don't know what happened to it. any help someone could give me would be great

-> press '''F11''' to bring the computer out of FullScreen
-> Tap '''ALT''' key or press '''F10''' to show the Menu Bar
-> go to View Menu -> '''Zoom''' -> click '''Reset''' -> '''Page Style''' -> select '''Basic Page Style'''
-> go to View Menu -> Toolbars -> select '''Menu Bar''' and '''Navigation ToolBar''' -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Options -> General -> '''When Firefox starts : select "Show My Home Page"''' -> Type the address of the website which you want to be your HomePage e.g. http://www.google.com
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Remember History"'''
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> Click OK on Options window
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)
-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)
Now Restart Firefox. Check and tell if its working.

My macbook pro keeps getting stuck on a black screen with a visible cursor, why is this happening and how do i fix this?

I have a mid-2009 13" Macbook Pro running OS X 10.9.4 and I've been noticing a problem lately (I think it used to happen before too but not as often as now). My screen will sometimes go black, and my cursor remains visible. It will stay like this, regardless of button mashing or trackpad tapping and clicking. It usually doesn't stay for too long but the other day it was staying like that for a good 5 minutes before switching back to the password-enter screen. It happens sometimes when the computer goes to sleep but sometimes it suddenly happens in the middle of use, stopping whatever I'm doing and locking me out for a few minutes. I want to know why this happens and how to prevent it from happening (or perhaps there just needs to be a patch?). What is particularly strange is that my girlfriend just bought a brand new Macbook Air and she already has the same exact problem as me.

Blank (lighted, but black) screen with cursor at bootup
[SOLVED] - Macbook Air Sleep/Wake problem
Dark screen on start-up can only see curser

Trying to play videos on my MacBook- All I get is grey screen!

My MacBook will not play videos I have bought from the iTunes store. None of my T.V. shows or Movies will play, but music will. When I select the video, all I get is a grey screen with no audio. The time meter goes, but I don't hear or see anything.
Strangely, my downloaded videos from YouTube are all working fine. I have a Dashboard Widget that allows me to get YouTube videos on iTunes, which go in the "Movies" section, and they all play properly.
I can also play the videos on my iPod, a black 30GB Video.
Does anyone know what's wrong, and how can I fix it?
Thanks.

I too have exactly the same problem. I don't know if it is related to the recent upgrade to 7.6.3 of iTunes since I don't watch my movies too often but I suspect it is. I have tried to change to previous libraries that contain the movies but to no avail.
Please, if there is anyone out there who has any clue as to what may be the problem, respond.
It's very frustrating since I bought and paid for these movies and TV shows I would like to view them occasionally now and in the future and since I would like to purchase some full length movies from the iTunes store butr whats the point if they don't show up?.

I can't log in to my computer- when it turns on it has a white/gray screen with a flashing folder with a question mark in it. What does this mean and how can I get it to stop to log in?

Hi
I dropped my macbook yesterday and it turned itself off. When I tried to turn it back on all I got was a white/gray screen with a flash folder with a ? in the middle of it? What does this mean and how do I get it to stop so I can log onto my laptop?

Deev
Normally the question mark on the gray screen means it can't find the operating system. Have you tried booting up from the installation DVD? Do that, and when you come to the screen where it wants to begin a system installation you'll notice in the menubar where it say's utilites. Click on that and choose disk utility. from there choose your disk and try to verify and repair the disk. If you can you may want to also try and new install of the system. I don't know how much critical data you have, but reinstalling is an option. did you purcahse you from an Apple store? If you did you may want them to look at it. Hope this helps.
Regards,
Joseph

I have tried to use File - Export to reduce the size of my pics to send via email and all I get is a blank pic. How do I reduce the size of the photo and still have the photo?

I have tried to use File > Export to a folder on my Desk top to reduce the size of my photos and all I get is a blank, grey screen. How do I reduce the size of my pics so I can email them?

Where are you getting this screen? In iPhoto after selecting the File ➙ Export menu option? If that's the case try this:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your Home/() Library/Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your Home()/Library/Caches/com.apple.iPhoto folder.
3 - launch iPhoto and try again.
NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences..
You can resize photos outside of iPhoto with 3rd party applications like Resize!.
Click to view full size
With it you can change both the pixel size and file size of the photo to the size that suits your needs. For other such apps go to MacUpDate.com and search for "image resize" to get a list of potential candidates.
OT

When powering up my macbook, all i get is a white/grey screen with an apple in the centre.

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