When Premiere demands a purchase of something that was already bought

Hey guys,
How does this happen? and what can be resolved? I reinstalled and it still asks me to buy the program when I'm already registered/purchased the program?

I connected my machine to CC the other day and CC told me I could install Dreamweaver as a trial. I thought that was pretty weird because I had bought it, installed it, updated it back in October with the last update - something similar to you. Then later CC told me everything was fine and Dreamweaver was up to date - which it was even before I connected.

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HT1711 Why do I have to pay extra for something that I already bought? Shouldn't I be able to have access to my music even if its not through apple? This is ridiculous when I go to the store and buy a CD I'm not relegated to only playing it on one CD play

Why do I have to pay extra for something that I already bought? Shouldn't I be able to have access to my music even if its not through apple? This is ridiculous when I go to the store and buy a CD I'm not relegated to only playing it on one CD player

iTunes Plus is the name for the option in iTunes that allows customers to buy music at the iTunes Store that is free from digital rights management, or DRM.
Digital Rights Management, or DRM, is designed to prevent unauthorized sharing of files. This especially became a big concern for the music industry after the rise of Napster, Limewire, and Kazaa.
DRM, even the DRM used by Apple on iTunes Store content, prevented that. Apple's DRM allowed users to share files on only up to 5 computers.
According to TUAW, the new iTunes Plus songs have information embedded in them that identifies the user who bought and shared them by name.
This means that if you share your music and record companies want to track you down and sue for you copyright infringement, it's going to be easy.
This may help you understand why you would need iTunes Plus - http://support.apple.com/kb/ht1711.
It may be that Android required that type of file to be able to let it sync. See here - http://developer.android.com/guide/appendix/media-formats.html.

HT5622 I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account

I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account.

toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I just bought a new Mac and migrated my CS6 over. Now when I open it, I'm told I'm running a trial version of Cloud. Why can't I use my CS6 version that I purchased? I don't want to pay for something I've already bought.

I just bought a new Mac and migrated my CS6 over. Now when I open it, I'm told I'm running a trial version of Cloud. Why can't I use my CS6 version that I purchased? I don't want to pay for something I've already bought.

Here's how to convert the Trail to Permanent:
On receiving Trial/Trial Expired screen
Make sure that you are online
Click on license this software
Perpetual product owners: Log in with adobe ID and enter product serial number
Product should be licensed successfully

HT1689 When I go to purchase anything something pops up asking me to confirm my billing information. It's all written in correctly but it insists that the security code is incorrect.

When I go to purchase anything something pops up asking me to confirm my billing information. It's all written in correctly but it insists that the security code is incorrect.
Please help

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

When I try to activate an app that was purchased on my IPad it goes to that app's screen that immidately goes back to the Home screen

When I try to activate an app that was purchased on my IPad it goes to that app's screen that immidately goes back to the Home screen. What can I do to fix it?

These are the general things that you can try to get your apps to work again. But the first thing you can try is to download any free app - that seems to reset something. See if your apps will work after that. If not try these things listed.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Close all apps. Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If none of these things work, you may have to delete the app and install it again. To delete the app, tap and hold down on the app icon until it wiggles. Then tap the X that appears on the icon to delete it. Restart your iPad as described above and download the app again.

I have inherited equipment from my predecessor at my new job. I cannot locate the Premiere Pro CS6 install CDs. Could this have been something that was downloaded?

I have inherited equipment from my predecessor at my new job. I cannot locate the Premiere Pro CS6 install CDs. Could this have been something that was downloaded?

Could have been... do you have a supervisor who keeps track of what is ordered and how it is purchased?
Do you have access to the Adobe ID that was used to install the software so you may check the account?
Lost information
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

TS4062 I purchased a new desktop, downloaded iTunes, & authorized the new computer in iTunes, but, I can't sync with the new computer because I get a message that says "sync will resume when Owner HP is on-line. That was the old computer.

I purchased a new desktop computer, downloaded iTunes, authorized the computer thru iTunes, but, unable to sync with iPad3. I get a message stating "sync will resume when OWNER HP in on-line. That was the old computer, which no longer has iTunes on it. What can I do?

You still have to make the new computer and the iTunes library the new syncing library. Did you transfer all of your content into iTunes yet or copy the iTunes library from the old PC to the new one?
If you no longer have the old computer and did not copy the iTunes library to the new one, read this user tip.
https://discussions.apple.com/docs/DOC-3141
If you did tranfer everything over, you probably have to set up WiFi syncing again in iTunes in order for the iPad WiFi settings to see your new computer.

I have to pay for something that was not my fault, nor Verizon's fault, but is an act of God/nature. Why is that?

As I stated above, "I have to pay for something that was not my fault, nor Verizon's fault, but is an act of God/nature. Why is that?" I had a hard time keeping my phone charged at one time, so I called/visited my local retailer of Verizon, and they ordered me a new battery (first step after cleaning my phone. Not like it was dirty anyways). Got a new battery, put it in, still same problem. Would not charge...boo! So, I bring it back, and they order me a replacement phone, since it "is still under warranty, and insured". When I first brought my phone in, the young lady said, "That is why it is not charging; it was the charger port, that is why it was not charging. It is as loose as a goose" So, that is why she ordered me a new one.
So, get the new phone, put "new battery" back in. All is good, all of what, 2 maybe 3 weeks later. Now it is doing the same thing again. Checked the charging port, it is fine. Bring it in, to the store, and questioned the young man behind the desk, and find out why I was charged the $299.95(+taxes & s/h). He said, "it was because the old phone was because there was "corrosion" around the port." Of course, there was not a single note of it being loose. He continued, and said it was because it was there had to be a time where you spilled something on it, even if it was a drop of any kind of liquid. Or, you/ or someone else, had it in the shower with them." (Really, a drop of liquid, or taking the phone with me in the shower?) How I could I get a "drop" of liquid in it, if I had an Otter-box on it, or why would I take it in the shower with me? I admit, I am not the sharpest tool in the shed, but, really? Come on now!
Since, I have to now pay for it, I am kind ‘a wondering if anyone else has, or had the same problem with their phone (s). My wife has the same phone and she has not had this same problem. Makes me wonder. Since, my phone is doing this again, if it is something that I am doing wrong with it or not. So, now they have ordered me a new battery, and we will see if this will be a new fix, or "good bye to Verizon." Any comments, or suggestions, please email wife and me, and let me know. Thanks and God bless.

Don't really see how this would be an act of God/nature.
Regardless, are you saying Verizon should have to pay for those, though?

HT5622 I got charged for something that was free

i was in the iTunes app and i was looking at some TV episodes and there was a free section. i clicked it and there were a bunch of episodes from the tv show "24" and i clicked download for the episodes that were available. then i went to the home page, scrolled down and there was about 3 dollers missing from the ballance that shows in the ios version of iTunes.
i would really appreciate someone telling me how i can get that back or is there a way to restore that amount, becasue i clicked download for something that was free and didnt cost.
HELP!!

Please check your purchase history first to see if the download wasn't for free. Maybe the store credit balance wasn't up to date and refreshed with the free download.
Steps to check purchases: http://support.apple.com/kb/ht2727

I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling I must authorize this computer before it play pre purchased music. how do I authorize my computer.

I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling me I must authorize this computer before it can play pre purchased music. how do I authorize my computer to play this music?
Thank you for any assistance.

Tigon's already got you covered here. But I'll chime in with some English localisation advice.
There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

I had music on my i tunes that I deleted. When I sync my iphone the music that was deleted shows up. How do I get rid of the music I do not want on my iphone?

I had music on my i tunes that I deleted. When I sync my iphone the music that was deleted shows up. How do I get rid of the music I do not want on my iphone?

Connect your I-phone to i-tunes , click on music . Not the one in the library but the music that opened up when you connected to i-tunes . Highlight the complete album or songs you want deleted, then right click and delete. Once you deleted the songs off you i-phone, then click the music from the library of your i-tunes. If that same music or album is also in there then repeat what you did in the i-phone to delete . This should take it all out.
good luck

HT1347 When I add a folder to the library, does that mean that 'later' when I drop a new file into that folder (already added) it will automatically end up in iTunes? (or do I have to add file/folder to library every time I have a new file??) I'm using XP

When I add a folder to the library, does that mean that 'later' when I drop a new file into that folder (already added) it will automatically end up in iTunes? (or do I have to add file/folder to library every time I have a new file??) I'm using XP...

iTunes does not actively scan the media folders. If you manually add content to a folder, then you must add that content to iTunes manually via the File > Add File/Folder feature.
The only folder that gets scanned is the "Automatically add to iTunes" folder.

How do I get my iphone to remember a different password in safari when I change a password for a secure site that was already changed

How do I get my iphone to remember a different password in safari when I change a password for a secure site that was already changed

Click here and use Apple's iForgot service; if it doesn't work, contact Apple.
(120917)

I use lightroom with the soft proofing feature for my printing. I used to make a copy proof, but all of the sudden something changed, and even if I'm on the copy in the developing mode it prints the original. Also, If i chose a file that was already in li

I use lightroom with the soft proofing feature for my printing. I used to make a copy proof, but all of the sudden something changed, and even if I'm on the copy in the developing mode it prints the original. Also, If i chose a file that was already in light room to print, even though I have the chosen file up in the developing mode, it will instead print the most recent file that I added to lightroom. If found a way to work around these problems, (check make this the copy in the soft proofing, and copy my settings and delete and reload the old files) but it's a slight hassle and it didn't use to do this. Not sure why it changed. Could I have accidentally changed a setting?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

When Premiere demands a purchase of something that was already bought

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