When printing a document I get an error "external exception E0607363

When I get an attached PDF document on my email and I try to print it, I get the error message "external exception E06D7363.

I called Apple Support and they walked me through it. They told me to basically copy and paste my music to the external hard drive. (I think.) Or maybe it was they had me transfer a folder to the EHD. I don't exactally remember it was a few years back. But I tried to plug in the EHD before starting and...nothing. Still says same thing, "locate file."

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